Lean & Six Sigma#2706
Lean Six Sigma Yellow Belt Training Course
Introduces the basics of Lean and Six Sigma, including the eight wastes, process mapping and the DMAIC phases, so staff can join improvement projects.
5 Days·Classroom
Lean Six Sigma for Healthcare Training Course
Applies Lean Six Sigma to healthcare to cut process delays and errors, improve patient safety and make care delivery more efficient and reliable.
LSS · Lean & Six SigmaAll Levels#2905ClassroomEnglish , Arabic
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
Sectors:Quality Management & Operational ExcellenceCategories:Lean & Six Sigma
Course Overview
Lean Six Sigma provides healthcare organizations with a structured methodology for improving patient safety, reducing process delays, minimizing errors, and enhancing the quality and efficiency of care delivery. By combining Lean principles for eliminating waste with Six Sigma techniques for reducing process variation, healthcare providers can improve patient outcomes, optimize resource utilization, and deliver more reliable services while maintaining clinical and regulatory requirements. This course explores the practical application of Lean Six Sigma across healthcare operations, including patient admission and discharge, outpatient services, emergency departments, clinical pathways, laboratory services, pharmacy operations, and administrative processes. Participants will examine the DMAIC methodology (Define, Measure, Analyse, Improve, Control), process mapping, root cause analysis, performance measurement, data-driven decision-making, and risk-based improvement. Particular emphasis is placed on adapting improvement methods to complex healthcare environments, where patient safety, clinical effectiveness, staff coordination, and continuity of care are critical. Through healthcare-focused case studies and practical exercises, participants will develop the skills to identify operational bottlenecks, investigate recurring errors, reduce waiting times, improve patient flow, and establish sustainable performance controls. The course equips healthcare leaders, quality professionals, clinical managers, and operational teams with practical tools to implement measurable improvements, strengthen patient-centred care, and support continuous improvement across healthcare services.
Learning Objectives
- Explain Lean Six Sigma principles and their relevance to healthcare quality and operational performance.
- Identify waste, delays, process variation, and inefficiencies across clinical and administrative workflows.
- Apply the DMAIC methodology to structured healthcare improvement projects.
- Map patient journeys and analyse processes affecting access, safety, and continuity of care.
- Use appropriate data collection and performance measurement techniques to establish process baselines.
- Apply root cause analysis to investigate patient safety incidents, service failures, and recurring operational problems.
- Develop improvement solutions that enhance patient flow, service reliability, and resource utilization.
- Integrate risk assessment and patient safety considerations into process redesign.
- Establish performance indicators and control mechanisms to sustain improvement results.
- Develop an actionable Lean Six Sigma implementation plan aligned with healthcare priorities.
Who Should Attend
Hospital directors and healthcare executives.
Healthcare quality assurance and patient safety managers.
Clinical department heads and medical service managers.
Nursing directors, nurse managers, and clinical supervisors.
Hospital operations and patient flow managers.
Emergency department and outpatient service managers.
Laboratory, pharmacy, and diagnostic service managers.
Healthcare process improvement and operational excellence specialists.
Healthcare risk management and compliance professionals.
Healthcare project managers and multidisciplinary improvement teams.
Learning Outcomes
- Evaluate healthcare processes to identify inefficiencies, risks, and opportunities for improvement.
- Apply Lean principles to reduce unnecessary steps, delays, duplication, and resource waste.
- Use the DMAIC framework to structure healthcare improvement initiatives.
- Develop current-state and future-state process maps for patient and service workflows.
- Establish baseline performance measures using reliable operational and clinical process data.
- Apply root cause analysis and appropriate problem-solving tools to recurring healthcare issues.
- Evaluate improvement options against patient safety, clinical requirements, cost, and operational feasibility.
- Develop measurable indicators for waiting times, process reliability, service quality, and resource utilization.
- Establish control plans and monitoring mechanisms to sustain improvements.
- Prepare a practical improvement roadmap with defined responsibilities, milestones, and performance targets.
Course Outline
Lean Six Sigma Fundamentals in Healthcare
- Principles of Lean, Six Sigma, and continuous improvement in healthcare environments.
- The relationship between process efficiency, patient safety, clinical quality, and patient experience.
- Identifying the eight forms of waste in healthcare processes.
- Understanding process variation, defects, rework, and avoidable delays.
- Selecting improvement opportunities based on patient needs, operational priorities, and organizational risks.
- Building a culture of quality improvement and multidisciplinary collaboration.
- Practical Exercise: Analyse a healthcare service scenario and identify sources of waste, delays, and process inefficiency affecting patient care.
Process Mapping, Measurement, and Healthcare Performance Analysis
- Mapping patient journeys and clinical and administrative workflows.
- Identifying bottlenecks, handoffs, duplicated activities, and unnecessary waiting.
- Defining process boundaries, inputs, outputs, and measurable performance requirements.
- Establishing baseline indicators for waiting times, throughput, turnaround times, and process reliability.
- Collecting and validating operational data while respecting patient confidentiality.
- Using process analysis and visual management tools to identify performance gaps.
- Practical Exercise: Develop a current-state process map for a selected healthcare pathway and identify measurable indicators for its main stages.
DMAIC, Root Cause Analysis, and Patient Safety
- Applying the Define, Measure, Analyse, Improve, and Control (DMAIC) methodology to healthcare projects.
- Defining problem statements, project scope, objectives, and improvement measures.
- Analysing process data to identify patterns, variation, and recurring failures.
- Applying the 5 Whys, cause-and-effect diagrams, and Pareto analysis.
- Investigating process-related incidents, medication workflow issues, and service delivery failures.
- Integrating patient safety risks and clinical governance requirements into improvement decisions.
- Practical Exercise: Investigate a simulated healthcare process failure, determine its likely root causes, and develop an evidence-based improvement proposal.
Process Improvement and Patient Flow Optimization
- Designing future-state workflows to improve access, coordination, and continuity of care.
- Reducing waiting times in emergency departments, outpatient clinics, diagnostic services, and admission processes.
- Applying Lean tools such as 5S, standard work, visual management, and waste reduction.
- Improving resource allocation, staff coordination, and capacity utilization.
- Evaluating proposed solutions through pilot testing and structured implementation.
- Managing clinical and operational risks associated with process changes.
- Practical Exercise: Redesign a patient flow process to reduce delays and unnecessary handoffs while maintaining patient safety and required care standards.
Control Plans, Performance Monitoring, and Sustainable Improvement
- Establishing control plans to maintain the results of Lean Six Sigma projects.
- Developing key performance indicators for quality, safety, access, efficiency, and patient experience.
- Using dashboards, trend analysis, and regular performance reviews to monitor improvement.
- Defining process ownership, escalation procedures, and corrective action responsibilities.
- Integrating continuous improvement into healthcare governance and operational management.
- Preparing a project implementation roadmap with measurable targets and sustainability measures.
- Practical Exercise: Develop a Lean Six Sigma improvement and control plan for a healthcare service, including performance indicators, responsible owners, review intervals, and corrective action triggers.
Upcoming Dates
Selected date
Online · 22 – 26 Nov 2026
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
ManamaScheduled | 2 – 6 Nov 2026 | €4,700 | — | |
MarbellaScheduled | 9 – 13 Nov 2026 | €5,400 | — | |
MuscatScheduled | 16 – 20 Nov 2026 | €5,300 | — | |
OnlineScheduled | 22 – 26 Nov 2026 | €1,700 | €1,530until 2 Nov | |
AbujaScheduled | 23 – 27 Nov 2026 | €5,100 | €4,590until 2 Nov | |
AccraScheduled | 30 Nov – 4 Dec 2026 | €5,100 | €4,590until 9 Nov | |
AmmanScheduled | 6 – 10 Dec 2026 | €3,100 | €2,790until 16 Nov | |
AmsterdamScheduled | 14 – 18 Dec 2026 | €5,400 | €4,860until 23 Nov | |
BakuScheduled | 21 – 25 Dec 2026 | €4,800 | €4,320until 30 Nov | |
BangkokScheduled | 28 Dec 2026 – 1 Jan 2027 | €6,100 | €5,490until 7 Dec | |
BarcelonaScheduled | 4 – 8 Jan 2027 | €5,400 | €4,860until 14 Dec | |
BeirutScheduled | 10 – 14 Jan 2027 | €4,000 | €3,600until 21 Dec | |
BerlinScheduled | 11 – 15 Jan 2027 | €5,800 | €5,220until 21 Dec | |
CairoScheduled | 17 – 21 Jan 2027 | €3,300 | €2,970until 28 Dec | |
Cape TownScheduled | 25 – 29 Jan 2027 | €5,100 | €4,590until 4 Jan | |
CasablancaScheduled | 1 – 5 Feb 2027 | €4,300 | €3,870until 11 Jan | |
DammamScheduled | 7 – 11 Feb 2027 | €4,200 | €3,780until 18 Jan | |
DohaScheduled | 14 – 18 Feb 2027 | €4,400 | €3,960until 25 Jan | |
DubaiScheduled | 21 – 25 Feb 2027 | €4,400 | €3,960until 1 Feb | |
ErbilScheduled | 28 Feb – 4 Mar 2027 | €3,100 | €2,790until 8 Feb | |
GenevaScheduled | 1 – 5 Mar 2027 | €6,300 | €5,670until 8 Feb | |
IstanbulScheduled | 8 – 12 Mar 2027 | €4,700 | €4,230until 15 Feb | |
JeddahScheduled | 14 – 18 Mar 2027 | €4,200 | €3,780until 22 Feb | |
KigaliScheduled | 22 – 26 Mar 2027 | €5,100 | €4,590until 1 Mar | |
Kuala LumpurScheduled | 29 Mar – 2 Apr 2027 | €4,400 | €3,960until 8 Mar | |
LisbonScheduled | 5 – 9 Apr 2027 | €5,400 | €4,860until 15 Mar | |
LondonScheduled | 5 – 9 Apr 2027 | €5,600 | €5,040until 15 Mar | |
MadinahScheduled | 12 – 16 Apr 2027 | €4,200 | €3,780until 22 Mar | |
MadridScheduled | 19 – 23 Apr 2027 | €5,400 | €4,860until 29 Mar | |
MakkahScheduled | 26 – 30 Apr 2027 | €4,200 | €3,780until 5 Apr |
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