Lean & Six Sigma#2706
Lean Six Sigma Yellow Belt Training Course
Introduces the basics of Lean and Six Sigma, including the eight wastes, process mapping and the DMAIC phases, so staff can join improvement projects.
5 Days·Classroom
Lean Office & Lean Administration Training Course
Brings Lean principles into office work, removing unnecessary activities and delays and simplifying workflows so administrative services move faster.
LSS · Lean & Six SigmaAll Levels#2906ClassroomEnglish , Arabic
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
Sectors:Quality Management & Operational ExcellenceCategories:Lean & Six Sigma
Course Overview
Lean Office and Lean Administration focus on improving administrative efficiency by eliminating unnecessary activities, reducing delays, simplifying workflows, and improving the quality and speed of service delivery. Applying Lean principles to office environments helps organizations reduce operational waste, improve coordination between departments, and make better use of employee time and organizational resources. This course explores practical Lean techniques for administrative and support functions, including document management, approvals, reporting, procurement administration, customer service, internal communications, and cross-functional workflows. Participants will learn how to identify non-value-added activities, map administrative processes, analyze bottlenecks, standardize procedures, and apply tools such as 5S, visual management, workflow analysis, and continuous improvement. Through practical exercises and workplace scenarios, participants will develop the skills to redesign administrative processes, reduce paperwork and rework, accelerate decision-making, and establish measurable performance standards. The course supports organizations seeking more responsive, consistent, and efficient administrative operations without compromising service quality or internal controls.
Learning Objectives
- Explain Lean principles and their application to office and administrative environments.
- Identify waste, duplication, delays, and non-value-added activities in administrative workflows.
- Map current administrative processes and identify bottlenecks and unnecessary handoffs.
- Apply Lean tools to simplify workflows, reduce paperwork, and improve process efficiency.
- Use 5S and visual management to organize office environments and improve information accessibility.
- Standardize administrative procedures to reduce errors and variation in work practices.
- Improve coordination, communication, and workflow between departments.
- Establish performance indicators to measure administrative productivity, turnaround times, and service quality.
- Apply root cause analysis to recurring administrative problems and process failures.
- Develop practical improvement plans to sustain Lean practices and continuous improvement.
Who Should Attend
Administrative managers and department heads.
Office managers and administration supervisors.
Business support and shared services professionals.
Operations managers and process improvement specialists.
Human resources, finance, procurement, and customer service teams.
Document control and records management professionals.
Project coordinators and business process analysts.
Quality management and operational excellence professionals.
Government and public sector administrative personnel.
Professionals responsible for workflow efficiency, service delivery, and organizational productivity.
Learning Outcomes
- Evaluate administrative processes to identify inefficiencies and improvement opportunities.
- Distinguish value-added activities from waste in office workflows.
- Develop process maps that reveal bottlenecks, duplication, and unnecessary approvals.
- Apply Lean tools to simplify procedures and improve workflow consistency.
- Organize office workspaces and information using 5S and visual management.
- Design standardized workflows and clear procedures for recurring administrative tasks.
- Reduce processing delays, errors, rework, and excessive documentation.
- Establish relevant administrative KPIs and performance baselines.
- Analyze recurring workflow problems and recommend evidence-based corrective actions.
- Prepare an implementation roadmap with measurable targets, responsibilities, and review mechanisms.
Course Outline
Lean Principles for Office and Administrative Operations
- Introduction to Lean thinking and its relevance to administrative work.
- Understanding customer value in internal and external service delivery.
- Identifying the eight wastes in office and administrative environments.
- Recognizing unnecessary approvals, excessive documentation, waiting, duplication, and rework.
- Linking Lean administration to productivity, service quality, cost control, and employee effectiveness.
- Assessing administrative processes and selecting priorities for improvement.
- Practical Exercise: Analyze an administrative workflow and identify sources of waste, delays, and non-value-added activities.
Administrative Process Mapping and Workflow Analysis
- Mapping current-state administrative processes and information flows.
- Identifying bottlenecks, unnecessary handoffs, repeated data entry, and approval delays.
- Applying process flowcharts and value stream mapping to office activities.
- Analyzing document movement, requests, correspondence, and reporting workflows.
- Defining process boundaries, responsibilities, inputs, outputs, and service requirements.
- Establishing baseline measures for processing time, errors, backlogs, and turnaround time.
- Practical Exercise: Develop a current-state process map for an administrative procedure and identify opportunities for simplification.
Lean Tools for Office Organization and Process Simplification
- Applying the 5S methodology to office organization and digital work environments.
- Using visual management to improve task visibility, accountability, and information access.
- Standardizing procedures, forms, templates, and recurring administrative activities.
- Simplifying approval chains and reducing unnecessary administrative steps.
- Improving document control, records management, and information retrieval.
- Applying root cause analysis to recurring errors, delays, and workflow disruptions.
- Practical Exercise: Redesign an office workflow using 5S, standardization, and waste-reduction techniques.
Administrative Productivity and Cross-Departmental Coordination
- Improving workflow coordination between administrative and operational departments.
- Reducing communication gaps, duplicate requests, and incomplete submissions.
- Managing workloads, priorities, queues, and administrative backlogs.
- Improving meeting administration, reporting cycles, and routine decision-making processes.
- Applying continuous improvement techniques to internal service delivery.
- Evaluating digital workflow opportunities while maintaining appropriate controls and accountability.
- Practical Exercise: Develop an improved cross-departmental workflow to reduce delays and clarify responsibilities.
Performance Measurement and Sustaining Lean Administration
- Defining administrative KPIs aligned with organizational objectives.
- Measuring turnaround time, first-time-right performance, backlog levels, and service quality.
- Using visual performance boards and dashboards to monitor improvement.
- Establishing process ownership, review routines, and corrective action mechanisms.
- Building employee involvement and a culture of continuous improvement.
- Preparing an implementation roadmap with priorities, targets, responsibilities, and monitoring arrangements.
- Practical Exercise: Create a Lean administration improvement plan with baseline measures, target KPIs, assigned owners, and review intervals.
Upcoming Dates
Selected date
Amman · 29 Nov – 3 Dec 2026 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
MarbellaScheduled | 2 – 6 Nov 2026 | €5,400 | — | |
MuscatScheduled | 9 – 13 Nov 2026 | €5,300 | — | |
OnlineScheduled | 15 – 19 Nov 2026 | €1,700 | — | |
AbujaScheduled | 16 – 20 Nov 2026 | €5,100 | — | |
AccraScheduled | 23 – 27 Nov 2026 | €5,100 | €4,590until 2 Nov | |
AmmanScheduled | 29 Nov – 3 Dec 2026 | €3,100 | €2,790until 9 Nov | |
AmsterdamScheduled | 7 – 11 Dec 2026 | €5,400 | €4,860until 16 Nov | |
MuscatScheduled | 7 – 11 Dec 2026 | €5,300 | €4,770until 16 Nov | |
OnlineScheduled | 13 – 17 Dec 2026 | €1,700 | €1,530until 23 Nov | |
BakuScheduled | 14 – 18 Dec 2026 | €4,800 | €4,320until 23 Nov | |
ParisScheduled | 14 – 18 Dec 2026 | €5,700 | €5,130until 23 Nov | |
BangkokScheduled | 21 – 25 Dec 2026 | €6,100 | €5,490until 30 Nov | |
BarcelonaScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,400 | €4,860until 7 Dec | |
BeirutScheduled | 3 – 7 Jan 2027 | €4,000 | €3,600until 14 Dec | |
BerlinScheduled | 4 – 8 Jan 2027 | €5,800 | €5,220until 14 Dec | |
CairoScheduled | 10 – 14 Jan 2027 | €3,300 | €2,970until 21 Dec | |
TrabzonScheduled | 11 – 15 Jan 2027 | €4,700 | €4,230until 21 Dec | |
Cape TownScheduled | 18 – 22 Jan 2027 | €5,100 | €4,590until 28 Dec | |
CasablancaScheduled | 25 – 29 Jan 2027 | €4,300 | €3,870until 4 Jan | |
DammamScheduled | 31 Jan – 4 Feb 2027 | €4,200 | €3,780until 11 Jan | |
AbujaScheduled | 1 – 5 Feb 2027 | €5,100 | €4,590until 11 Jan | |
DohaScheduled | 7 – 11 Feb 2027 | €4,400 | €3,960until 18 Jan | |
DubaiScheduled | 14 – 18 Feb 2027 | €4,400 | €3,960until 25 Jan | |
ErbilScheduled | 21 – 25 Feb 2027 | €3,100 | €2,790until 1 Feb | |
GenevaScheduled | 22 – 26 Feb 2027 | €6,300 | €5,670until 1 Feb | |
IstanbulScheduled | 1 – 5 Mar 2027 | €4,700 | €4,230until 8 Feb | |
AccraScheduled | 1 – 5 Mar 2027 | €5,100 | €4,590until 8 Feb | |
JeddahScheduled | 7 – 11 Mar 2027 | €4,200 | €3,780until 15 Feb | |
KigaliScheduled | 15 – 19 Mar 2027 | €5,100 | €4,590until 22 Feb | |
AmmanScheduled | 21 – 25 Mar 2027 | €3,100 | €2,790until 1 Mar |
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