Leadership, Emotional Intelligence & Influence Training Course

Course Overview

Learning Objectives

• Analyze the principles of leadership, emotional intelligence, and influence and evaluate their contribution to leadership effectiveness during the training program.
• Develop greater self-awareness by assessing leadership behaviors, strengths, development areas, emotional triggers, and personal sources of influence.
• Apply practical techniques for managing emotions, stress, and behavioral responses in challenging leadership and workplace situations.
• Improve empathy, active listening, and interpersonal awareness to better understand employees, colleagues, and stakeholders.
• Design leadership communication approaches that build trust, clarify expectations, and create stronger commitment.
• Strengthen influence, persuasion, and negotiation capabilities by applying credibility, logic, relationship awareness, and stakeholder understanding.
• Apply structured approaches to managing conflict, difficult conversations, and sensitive workplace situations while maintaining professionalism.
• Develop practical methods for motivating employees, strengthening engagement, and improving team performance through effective leadership behavior.
• Evaluate different leadership situations and select emotionally intelligent responses that support both people and organizational outcomes.
• Implement emotional intelligence techniques during organizational change, high-pressure situations, and critical decision-making.
• Improve the ability to build influential relationships across departments, organizational levels, and stakeholder groups.
• Prepare a personal 90-day leadership, emotional intelligence, and influence development plan with measurable actions and follow-up priorities.

Who Should Attend

Learning Outcomes

• By the end of the course, participants will be able to:
• Assess their level of self-awareness and emotional intelligence and identify specific leadership behaviors requiring development.
• Recognize emotional triggers, behavioral patterns, and personal reactions and regulate responses more effectively.
• Use empathy and active listening to understand employee needs, stakeholder expectations, and interpersonal dynamics.
• Apply emotional intelligence techniques to performance discussions, difficult conversations, and sensitive leadership situations.
• Build trust and credibility through consistent, emotionally intelligent leadership communication.
• Apply practical influence, persuasion, and negotiation techniques across different personalities, interests, and organizational situations.
• Manage conflict and disagreement constructively while protecting professional relationships and team effectiveness.
• Select appropriate motivational approaches based on employee needs, circumstances, and performance requirements.
• Manage pressure, emotional tension, and complex situations while maintaining composure, judgment, and decision quality.
• Lead organizational change by communicating effectively, understanding emotional responses, and addressing resistance constructively.
• Build influential professional relationships with stakeholders across departments, organizational levels, and external interfaces.
• Develop and implement a 90-day personal leadership, emotional intelligence, and influence development plan.

Course Outline