Labor Relations, Collective Bargaining & Workplace Negotiations Training Course

Course Overview

Learning Objectives

• By the end of the course, participants will be able to:
• Explain the strategic principles and objectives of effective labor relations.
• Analyze the roles of management, employees, and employee representatives in workplace relations.
• Establish constructive approaches to employee-management relationships.
• Prepare effectively for collective bargaining and workplace negotiations.
• Identify organizational priorities, employee interests, and negotiation objectives.
• Develop negotiation strategies based on evidence and organizational requirements.
• Apply effective communication and negotiation techniques in sensitive workplace situations.
• Manage grievances and workplace disputes through structured processes.
• Evaluate proposals, trade-offs, and potential negotiation outcomes.
• Apply conflict management techniques to employment-related disagreements.
• Identify workplace relations risks and develop appropriate mitigation approaches.
• Document negotiation positions, agreements, and follow-up actions effectively.
• Support consistent and fair implementation of negotiated outcomes.
• Strengthen managers' capabilities in handling difficult employee relations matters.
• Evaluate the effectiveness of labor relations practices and negotiation processes.
• Develop a sustainable framework for workplace relations and continuous improvement.

Who Should Attend

Learning Outcomes

• Upon completion of the course, participants will be able to:
• Assess the current effectiveness of workplace and labor relations practices.
• Identify key stakeholders and their interests in employment-related negotiations.
• Prepare structured negotiation briefs and bargaining strategies.
• Develop clear negotiation objectives, priorities, and boundaries.
• Analyze proposals and determine their organizational and workforce implications.
• Apply negotiation techniques to complex and sensitive workplace situations.
• Manage difficult conversations while maintaining professional relationships.
• Handle grievances using structured and consistent processes.
• Distinguish between underlying interests, positions, and negotiable issues.
• Develop practical options and trade-offs to facilitate agreement.
• Recognize potential escalation points and workplace relations risks.
• Document agreements, commitments, and implementation responsibilities.
• Support managers in resolving employee relations issues effectively.
• Evaluate negotiated outcomes against organizational and workforce objectives.
• Improve communication between management and employee representatives.
• Develop an action plan for strengthening labor relations and workplace negotiation practices.

Course Outline