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Human Error Prevention & Human Factors in Safety Training Course

Explains why people make errors and how to design work, equipment, procedures and organizations that prevent slips and mistakes and limit their effects.

SHE · Safety Culture & Behavioral SafetyAll Levels#2389ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Course Overview

The Human Error Prevention & Human Factors in Safety Training Course equips HSE professionals, operations and maintenance managers, supervisors, engineers, and incident investigators with the knowledge and practical tools needed to understand why people make errors, identify the conditions that make errors more likely, and design work, equipment, procedures, and organizations that prevent errors and limit their consequences. In oil and gas, petrochemicals, power, utilities, aviation, healthcare, transport, construction, and manufacturing, human performance plays a role in most incidents, yet the underlying causes usually lie in task design, workload, fatigue, procedures, interfaces, training, communication, and organizational culture rather than in individual carelessness. Organizations that address these factors systematically achieve fewer incidents, more reliable operations, and a stronger safety culture. The course covers human factors from theory to practical application. Participants learn human factors principles, models of accident causation and defenses, and the types of human failure, including slips, lapses, mistakes, and violations, as well as the performance influencing factors that increase error likelihood, including fatigue, stress, workload, time pressure, poor procedures, interface design, and communication. The program then addresses identification of safety critical tasks, task analysis, human error analysis, and introductory human reliability assessment methods, followed by practical controls, including user-centered procedure and checklist design, effective shift handover and communication, fatigue risk management, control room and interface design, maintenance error prevention, competence assurance, and error-tolerant design. Participants also examine incident investigation that incorporates human factors, just culture and reporting, behavioral safety and leadership, human interaction with automation and digital systems, and how to embed human factors into safety management systems and measure performance. The course is delivered through major incident case studies, task analysis and error identification workshops, procedure redesign exercises, human factors investigation practice, and self-assessments. Participants leave with a safety critical task analysis template, a performance influencing factors checklist, a procedure and checklist design guide, a shift handover and communication checklist, and a human factors incident investigation guide.

Learning Objectives

  • Analyze the role of human performance in incidents and lessons from major accidents on Day 1.
  • Explain human factors principles and models of accident causation and defenses.
  • Classify types of human failure, including slips, lapses, rule-based and knowledge-based mistakes, and violations.
  • Identify performance influencing factors, including fatigue, stress, workload, time pressure, procedures, interfaces, environment, and communication.
  • Identify safety critical tasks and apply task analysis to understand how tasks are actually performed.
  • Apply human error analysis and introductory human reliability assessment methods to identify and prioritize error risks.
  • Design user-centered procedures, checklists, and work instructions that reduce error.
  • Apply effective shift handover, communication, and teamwork practices.
  • Apply fatigue risk management and workload management principles.
  • Evaluate control room, alarm, and equipment interface design and maintenance error prevention measures.
  • Investigate incidents using human factors methods and apply just culture principles to reporting and learning.
  • Embed human factors into safety management systems, leadership, competence assurance, automation, and performance measurement by the end of Day 5.

Who Should Attend

This course is designed for HSE managers and professionals, process safety engineers, operations and maintenance managers and supervisors, incident investigators, and engineers responsible for designing tasks, equipment, and procedures. It is also relevant for control room supervisors, training and competence managers, quality and reliability professionals, human resources professionals involved in workforce planning and fatigue management, and leaders responsible for safety culture. It is particularly valuable for professionals in oil and gas, refining, petrochemical, and chemical facilities, power, water, and utility plants, aviation, airports, and transport operators, healthcare organizations, construction and manufacturing companies, and ministries, government entities, and regulators overseeing high-hazard industries.

Learning Outcomes

  • Explain why human error occurs and why blaming individuals rarely prevents recurrence.
  • Apply human factors models to understand how incidents develop.
  • Distinguish between different types of human failure.
  • Identify conditions in the workplace that make errors more likely.
  • Identify and analyze safety critical tasks.
  • Assess where errors are most likely and most dangerous.
  • Write procedures and checklists that people can follow reliably.
  • Improve shift handover, communication, and teamwork.
  • Manage fatigue and workload effectively.
  • Recognize design weaknesses in control rooms, alarms, and equipment.
  • Investigate incidents with proper attention to human factors.
  • Build human factors into safety management and leadership practices.

Course Outline

Course Outline:

Day 1

Human Factors Fundamentals and Accident Causation

  • Human performance and lessons from major accidents
  • Human factors principles and scope
  • Models of accident causation and defenses
  • Types of human failure: slips, lapses, mistakes, and violations
  • Practical application: participants analyze major incident case studies and classify the human failures involved
Day 2

Performance Influencing Factors and Safety Critical Tasks

  • Performance influencing factors: fatigue, stress, workload, time pressure, procedures, interfaces, environment, and communication
  • Organizational and cultural influences on behavior
  • Identifying safety critical tasks
  • Task analysis methods
  • Practical application: participants identify safety critical tasks at a case study facility and complete a task analysis
Day 3

Error Analysis and Practical Controls

  • Human error analysis and introductory human reliability assessment
  • User-centered procedure, checklist, and work instruction design
  • Shift handover, communication, and teamwork
  • Error-tolerant design and competence assurance
  • Practical application: participants analyze error potential in a critical task and redesign a procedure and checklist
Day 4

Fatigue, Interfaces, Maintenance Error, and Automation

  • Fatigue risk management and workload management
  • Control room, alarm, and equipment interface design
  • Maintenance error and its prevention
  • Human interaction with automation and digital systems
  • Practical application: participants assess fatigue and interface risks for case scenarios and recommend improvements
Day 5

Investigation, Just Culture, and Embedding Human Factors

  • Incident investigation incorporating human factors
  • Just culture, reporting, and organizational learning
  • Behavioral safety and safety leadership
  • Integrating human factors into safety management systems and measuring performance
  • Final workshop: participants investigate an incident case study using human factors methods and present a human factors improvement plan

Upcoming Dates

Selected date

Zurich · 31 May – 4 Jun 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
Sharm El-SheikhScheduled
2 – 6 Nov 2026€4,300—
SingaporeScheduled
9 – 13 Nov 2026€6,700—
TrabzonScheduled
16 – 20 Nov 2026€4,700—
TunisiaScheduled
23 – 27 Nov 2026€3,800€3,420until 2 Nov
ViennaScheduled
30 Nov – 4 Dec 2026€5,700€5,130until 9 Nov
ZurichScheduled
30 Nov – 4 Dec 2026€5,000€4,500until 9 Nov
AmmanScheduled
6 – 10 Dec 2026€3,100€2,790until 16 Nov
AmsterdamScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
BarcelonaScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
CairoScheduled
28 Dec 2026 – 1 Jan 2027€3,300€2,970until 7 Dec
CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
DohaScheduled
11 – 15 Jan 2027€4,400€3,960until 21 Dec
DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
GenevaScheduled
18 – 22 Jan 2027€6,300€5,670until 28 Dec
IstanbulScheduled
25 – 29 Jan 2027€4,700€4,230until 4 Jan
Kuala LumpurScheduled
1 – 5 Feb 2027€4,400€3,960until 11 Jan
LisbonScheduled
8 – 12 Feb 2027€5,400€4,860until 18 Jan
LondonScheduled
15 – 19 Feb 2027€5,600€5,040until 25 Jan
MadridScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
MakkahScheduled
1 – 5 Mar 2027€4,200€3,780until 8 Feb
ManamaScheduled
1 – 5 Mar 2027€4,700€4,230until 8 Feb
MarrakeshScheduled
8 – 12 Mar 2027€4,300€3,870until 15 Feb
MilanScheduled
15 – 19 Mar 2027€6,000€5,400until 22 Feb
MunichScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
MuscatScheduled
29 Mar – 2 Apr 2027€5,300€4,770until 8 Mar
OnlineScheduled
4 – 8 Apr 2027€1,700€1,530until 15 Mar
ParisScheduled
12 – 16 Apr 2027€5,700€5,130until 22 Mar
RiyadhScheduled
19 – 23 Apr 2027€4,200€3,780until 29 Mar
RomeScheduled
19 – 23 Apr 2027€5,800€5,220until 29 Mar
SalalahScheduled
26 – 30 Apr 2027€5,300€4,770until 5 Apr
ZurichScheduled
31 May – 4 Jun 2027€5,000€4,500until 10 May

Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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