HR Operating Model Design & Transformation Training Course

Course Overview

Learning Objectives

• By the end of the course, participants will be able to:
• Analyze the key components of an effective HR operating model.
• Assess the alignment between the HR operating model and organizational strategy.
• Evaluate current HR structures, roles, services, processes, and capabilities.
• Identify gaps and inefficiencies within existing HR operating models.
• Design appropriate HR service delivery structures and organizational arrangements.
• Define roles and responsibilities across HR Business Partners, Centres of Expertise, and Shared Services.
• Develop governance and decision-making frameworks for HR operations.
• Align HR processes, technology, and workforce capabilities with the future operating model.
• Evaluate alternative HR operating models based on organizational requirements.
• Develop transformation priorities and implementation initiatives.
• Establish measures for monitoring HR operating model performance.
• Develop an actionable roadmap for HR operating model transformation.

Who Should Attend

Learning Outcomes

• Upon successful completion of this course, participants will be able to:
• Explain the fundamental components and principles of HR operating models.
• Assess the effectiveness and maturity of an existing HR operating model.
• Analyze HR organizational structures and service delivery arrangements.
• Define appropriate roles, responsibilities, and accountabilities across HR functions.
• Design effective relationships between HR Business Partners, Centres of Expertise, and Shared Services.
• Develop future-state HR operating model structures.
• Establish governance, decision rights, and process ownership.
• Align HR technology and digital capabilities with operating model requirements.
• Identify opportunities to improve HR efficiency, service quality, and employee experience.
• Develop transformation initiatives and implementation priorities.
• Establish KPIs for monitoring operating model effectiveness.
• Build a practical HR operating model transformation roadmap.

Course Outline