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Quest Training

Hospital Pharmacy Management Training Course

Equips pharmacy managers to run hospital pharmacy operations, from formulary and medication supply to inventory, medication-use processes and patient safety.

PMS · Pharmaceutical & Medical Supply ManagementAll Levels#2613ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Healthcare & Hospital ManagementCategories:Pharmaceutical & Medical Supply Management

Course Overview

This advanced programme provides a practical framework for managing hospital pharmacy operations, medication supply, pharmacy services, inventory, medication-use processes, and patient safety. It focuses on integrating pharmacy management with clinical requirements, hospital operations, quality standards, and financial controls. The programme addresses the complete hospital pharmacy management cycle, from formulary management, procurement, receiving, storage, inventory control, and dispensing to medication distribution, controlled medicines, high-alert medications, and pharmacy service performance. Participants will develop practical approaches for managing pharmacy resources, improving medication availability, reducing waste and expiry, strengthening medication safety, and coordinating effectively with physicians, nurses, procurement teams, and hospital administration. Through operational case studies, inventory exercises, medication-management scenarios, performance analysis, and improvement planning, the programme enables participants to strengthen pharmacy governance, optimise resources, and improve the reliability and quality of hospital pharmacy services.

Learning Objectives

  • Analyse the operational structure and responsibilities of hospital pharmacy services.
  • Strengthen pharmacy governance, policies, procedures, and accountability.
  • Apply effective approaches to formulary and medication selection management.
  • Improve pharmaceutical procurement, receiving, storage, and inventory processes.
  • Optimise stock levels, replenishment, expiry management, and medication availability.
  • Strengthen medication distribution and dispensing processes across hospital departments.
  • Apply appropriate controls for controlled, high-alert, hazardous, and high-value medicines.
  • Identify medication-use risks and strengthen patient safety controls.
  • Improve coordination between pharmacy, clinical teams, procurement, and hospital administration.
  • Apply pharmacy performance indicators to monitor operational and service effectiveness.
  • Improve resource utilisation and control pharmacy-related costs and wastage.
  • Develop practical strategies for continuous improvement of hospital pharmacy services.

Who Should Attend

Hospital Pharmacy Managers and Directors Chief Pharmacists and Deputy Chief Pharmacists Hospital Pharmacists and Senior Pharmacists Pharmacy Supervisors and Pharmacy Operations Managers Medication Safety and Quality Professionals Pharmacy Inventory and Procurement Specialists Hospital Supply Chain and Materials Management Professionals Clinical Pharmacy Coordinators Healthcare Operations and Administration Managers Professionals responsible for medication management and pharmacy governance

Learning Outcomes

  • Evaluate hospital pharmacy operations and identify critical improvement opportunities.
  • Establish effective pharmacy governance and operational accountability.
  • Manage formulary processes and medication selection using structured criteria.
  • Improve pharmaceutical procurement, receiving, storage, and inventory controls.
  • Calculate and manage appropriate stock levels, reorder points, and safety stock.
  • Control medication expiry, wastage, shortages, and stock discrepancies.
  • Strengthen medication distribution and dispensing workflows.
  • Apply enhanced controls for high-alert, controlled, hazardous, and high-value medicines.
  • Identify medication-use risks and develop appropriate corrective actions.
  • Use pharmacy KPIs and operational data to monitor service performance.
  • Improve coordination between pharmacy and multidisciplinary healthcare teams.
  • Develop an integrated hospital pharmacy improvement and performance plan.

Course Outline

Day 1

Hospital Pharmacy Governance, Organisation & Operations

  • Role and strategic importance of hospital pharmacy services
  • Hospital pharmacy organisational structures
  • Pharmacy governance and accountability
  • Policies, procedures, protocols, and operational controls
  • Pharmacy service planning and resource requirements
  • Formulary management and medication selection
  • Pharmacy and Therapeutics Committee responsibilities
  • Medication-use processes across the hospital
  • Coordination with physicians, nurses, procurement, and administration
  • Regulatory and quality considerations
  • Risk identification within pharmacy operations
  • Practical Application: Assess a hospital pharmacy operating model and identify governance and process improvement opportunities
Day 2

Pharmaceutical Procurement, Inventory & Supply Management

  • Pharmaceutical procurement planning
  • Medication demand forecasting
  • Supplier selection and purchasing coordination
  • Receiving and inspection of pharmaceutical products
  • Inventory classification and prioritisation
  • Minimum, maximum, and reorder stock levels
  • Safety stock and replenishment planning
  • Batch and expiry-date management
  • FEFO inventory rotation
  • Managing shortages, excess stock, and slow-moving medicines
  • Stock reconciliation and discrepancy management
  • Practical Application: Develop an inventory and replenishment model for a hospital pharmacy
Day 3

Medication Storage, Distribution & Dispensing Management

  • Pharmacy warehouse and storage requirements
  • Storage conditions and environmental controls
  • Cold-chain and temperature-sensitive medicines
  • Controlled and restricted medicines
  • High-alert and high-value medications
  • Hazardous drug handling and storage controls
  • Medication distribution models
  • Unit-dose and ward-based distribution
  • Dispensing workflow and error prevention
  • Medication traceability and documentation
  • Managing returns, recalls, and medication withdrawals
  • Practical Application: Map and redesign a hospital medication distribution and dispensing workflow
Day 4

Medication Safety, Clinical Coordination & Quality Management

  • Medication safety principles in hospital pharmacy
  • Medication errors and high-risk processes
  • Medication reconciliation and transition of care
  • Adverse drug events and incident reporting
  • Look-alike and sound-alike medication risks
  • High-alert medication controls
  • Clinical pharmacy collaboration with healthcare teams
  • Quality indicators and pharmacy performance monitoring
  • Root-cause analysis and corrective actions
  • Pharmacy audits and compliance monitoring
  • Patient safety culture and continuous improvement
  • Practical Application: Analyse a medication safety incident and develop a corrective and preventive action plan
Day 5

Pharmacy Performance, Cost Management & Strategic Improvement

  • Hospital pharmacy KPIs and performance dashboards
  • Medication availability and service-level indicators
  • Inventory turnover and stock utilisation
  • Expiry, wastage, and cost analysis
  • Pharmacy workforce and productivity management
  • Budget planning and pharmaceutical cost control
  • Optimising medication utilisation and resources
  • Digital pharmacy systems and data visibility
  • Risk management and business continuity
  • Developing pharmacy improvement priorities
  • Governance, reporting, and management review
  • Final Workshop: Develop an integrated Hospital Pharmacy Management Improvement Plan covering governance, formulary management, procurement, inventory, storage, distribution, medication safety, performance, cost control, and continuous improvement.

Upcoming Dates

Selected date

Makkah · 11 – 15 Jan 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
BangkokScheduled
2 – 6 Nov 2026€6,100—
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DammamScheduled
2 – 6 Nov 2026€4,200—
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DohaScheduled
9 – 13 Nov 2026€4,400—
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DubaiScheduled
15 – 19 Nov 2026€4,400—
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GenevaScheduled
23 – 27 Nov 2026€6,300€5,670until 2 Nov
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BarcelonaScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
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IstanbulScheduled
30 Nov – 4 Dec 2026€4,700€4,230until 9 Nov
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JeddahScheduled
6 – 10 Dec 2026€4,200€3,780until 16 Nov
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BeirutScheduled
6 – 10 Dec 2026€4,000€3,600until 16 Nov
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Kuala LumpurScheduled
14 – 18 Dec 2026€4,400€3,960until 23 Nov
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LisbonScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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LondonScheduled
21 – 25 Dec 2026€5,600€5,040until 30 Nov
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CairoScheduled
27 – 31 Dec 2026€3,300€2,970until 7 Dec
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MadinahScheduled
28 Dec 2026 – 1 Jan 2027€4,200€3,780until 7 Dec
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MadridScheduled
4 – 8 Jan 2027€5,400€4,860until 14 Dec
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MakkahScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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ManamaScheduled
18 – 22 Jan 2027€4,700€4,230until 28 Dec
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Cape TownScheduled
18 – 22 Jan 2027€5,100€4,590until 28 Dec
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MarbellaScheduled
25 – 29 Jan 2027€5,400€4,860until 4 Jan
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MarrakeshScheduled
1 – 5 Feb 2027€4,300€3,870until 11 Jan
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MilanScheduled
1 – 5 Feb 2027€6,000€5,400until 11 Jan
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MunichScheduled
8 – 12 Feb 2027€5,400€4,860until 18 Jan
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CasablancaScheduled
8 – 12 Feb 2027€4,300€3,870until 18 Jan
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MuscatScheduled
15 – 19 Feb 2027€5,300€4,770until 25 Jan
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ErbilScheduled
21 – 25 Feb 2027€3,100€2,790until 1 Feb
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OnlineScheduled
21 – 25 Feb 2027€1,700€1,530until 1 Feb
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ParisScheduled
1 – 5 Mar 2027€5,700€5,130until 8 Feb
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RabatScheduled
8 – 12 Mar 2027€4,300€3,870until 15 Feb
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RiyadhScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
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ViennaScheduled
15 – 19 Mar 2027€5,700€5,130until 22 Feb
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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