Skip to content
Quest Training

Hospital Administration & Management Training Course

Strengthens hospital management of capacity, patient flow, staffing, finance and quality so operations run efficiently while protecting patient safety.

HAM · Hospital Administration & Healthcare ManagementAll Levels#2497ClassroomEnglish , Arabic
Duration
5 Days
Download BrochureView Upcoming Dates

Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Healthcare & Hospital ManagementCategories:Hospital Administration & Healthcare Management

Course Overview

This advanced training course provides a practical framework for managing hospital operations, resources, people, services, and performance within complex healthcare environments. It focuses on the management practices required to maintain efficient operations while supporting patient safety, service quality, financial sustainability, and regulatory compliance. The programme examines hospital organisational structures, operational planning, patient flow, workforce management, resource utilisation, financial oversight, quality management, risk, governance, and performance measurement. Participants develop an integrated understanding of how clinical and administrative functions interact and how management decisions influence hospital performance. Particular emphasis is placed on operational efficiency, capacity management, service coordination, performance indicators, quality improvement, and effective decision-making. Practical exercises and hospital-based scenarios help participants address operational challenges and develop improvement initiatives applicable to their own healthcare organisations.

Learning Objectives

  • Analyse the key functions and management responsibilities within hospital administration.
  • Evaluate hospital organisational structures and operational workflows.
  • Apply effective approaches to hospital capacity, patient flow, and resource management.
  • Develop practical workforce planning and staffing approaches.
  • Assess the utilisation of hospital facilities, equipment, and operational resources.
  • Strengthen coordination between clinical, administrative, and support services.
  • Apply financial management principles to hospital operations and resource allocation.
  • Develop appropriate quality, safety, and performance management practices.
  • Identify operational, clinical, financial, and organisational risks.
  • Apply performance indicators and management information to support decisions.
  • Develop strategies for improving hospital efficiency, service quality, and patient experience.
  • Prepare practical improvement plans aligned with hospital strategic priorities.

Who Should Attend

This course is designed for healthcare professionals responsible for hospital administration, management, operations, service delivery, quality, and organisational performance. It is particularly suitable for hospital administrators, hospital directors, department managers, operations managers, healthcare supervisors, medical and nursing managers, quality professionals, patient services managers, finance and support-service managers, and healthcare planning specialists. The programme is also relevant to executives and managers working in public and private hospitals, healthcare groups, medical centres, specialised hospitals, healthcare authorities, and organisations responsible for healthcare service management and operational performance.

Learning Outcomes

  • Explain the major functions and interdependencies within hospital administration.
  • Evaluate hospital workflows and identify operational bottlenecks.
  • Analyse patient flow, capacity, utilisation, and service demand.
  • Develop workforce and staffing plans aligned with operational requirements.
  • Assess the utilisation and allocation of hospital resources.
  • Improve coordination between clinical and non-clinical departments.
  • Apply financial and cost-management principles to hospital operations.
  • Monitor quality, safety, patient experience, and operational performance.
  • Identify and assess key hospital operational and organisational risks.
  • Develop meaningful hospital performance indicators and management reports.
  • Analyse performance information to support operational and strategic decisions.
  • Develop an integrated hospital improvement plan.

Course Outline

Day 1

Hospital Administration & Operational Management

  • Principles and scope of hospital administration
  • Hospital organisational structures and governance
  • Roles and responsibilities of hospital management
  • Clinical, administrative, and support-service relationships
  • Hospital policies, procedures, and operational controls
  • Strategic and operational planning
  • Hospital workflow and process coordination
  • Identifying operational bottlenecks and service constraints
  • Management decision-making in healthcare environments
  • Practical exercise: Mapping a hospital operational workflow
Day 2

Patient Flow, Capacity & Resource Management

  • Patient flow management and service coordination
  • Admission, transfer, discharge, and bed management
  • Capacity planning and utilisation
  • Managing demand and service pressures
  • Workforce planning and staffing requirements
  • Scheduling and workload management
  • Facility, equipment, and operational resource utilisation
  • Supply and support-service coordination
  • Managing operational constraints and competing priorities
  • Practical workshop: Improving patient flow and hospital capacity
Day 3

Financial Management, Quality & Patient Experience

  • Fundamentals of hospital financial management
  • Budgeting, cost control, and resource allocation
  • Understanding operational cost drivers
  • Financial performance and management reporting
  • Quality management in hospital services
  • Patient safety and risk reduction
  • Patient experience and service responsiveness
  • Performance measurement and quality indicators
  • Identifying quality and efficiency improvement opportunities
  • Practical case study: Balancing cost, quality, and service performance
Day 4

Risk Management, Governance & Performance Management

  • Hospital risk management principles
  • Clinical, operational, financial, and organisational risks
  • Incident reporting and corrective action
  • Governance, accountability, and management oversight
  • Regulatory and compliance considerations
  • Developing hospital performance indicators
  • Dashboards and management information
  • Analysing operational and service performance
  • Root cause analysis and performance improvement
  • Practical exercise: Developing a hospital performance and risk dashboard
Day 5

Strategic Hospital Management & Continuous Improvement

  • Integrating hospital strategy with operational performance
  • Improving efficiency and service delivery
  • Cross-functional management and organisational coordination
  • Change management in healthcare organisations
  • Digital tools and data-driven hospital management
  • Developing improvement initiatives and priorities
  • Measuring improvement impact and sustainability
  • Management review and continuous improvement
  • Building an implementation roadmap
  • Final integrated workshop: Developing a hospital administration and management improvement plan

Upcoming Dates

Selected date

Sharm El-Sheikh · 16 – 20 Aug 2027 · Classroom

Need more details?Chat with us on WhatsApp

CityDatesPrice per ParticipantEarly Bird
IstanbulScheduled
2 – 6 Nov 2026€4,700—
SelectDownload Brochure
Kuala LumpurScheduled
9 – 13 Nov 2026€4,400—
SelectDownload Brochure
LisbonScheduled
16 – 20 Nov 2026€5,400—
SelectDownload Brochure
LondonScheduled
16 – 20 Nov 2026€5,600—
SelectDownload Brochure
MadinahScheduled
23 – 27 Nov 2026€4,200—
SelectDownload Brochure
Cape TownScheduled
23 – 27 Nov 2026€5,100—
SelectDownload Brochure
MadridScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
SelectDownload Brochure
DammamScheduled
6 – 10 Dec 2026€4,200€3,780until 16 Nov
SelectDownload Brochure
MakkahScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
SelectDownload Brochure
ManamaScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
SelectDownload Brochure
MarrakeshScheduled
21 – 25 Dec 2026€4,300€3,870until 30 Nov
SelectDownload Brochure
DohaScheduled
27 – 31 Dec 2026€4,400€3,960until 7 Dec
SelectDownload Brochure
MilanScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
SelectDownload Brochure
MunichScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
SelectDownload Brochure
MuscatScheduled
4 – 8 Jan 2027€5,300€4,770until 14 Dec
SelectDownload Brochure
OnlineScheduled
10 – 14 Jan 2027€1,700€1,530until 21 Dec
SelectDownload Brochure
DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
SelectDownload Brochure
ParisScheduled
18 – 22 Jan 2027€5,700€5,130until 28 Dec
SelectDownload Brochure
RabatScheduled
25 – 29 Jan 2027€4,300€3,870until 4 Jan
SelectDownload Brochure
RiyadhScheduled
1 – 5 Feb 2027€4,200€3,780until 11 Jan
SelectDownload Brochure
RomeScheduled
8 – 12 Feb 2027€5,800€5,220until 18 Jan
SelectDownload Brochure
GenevaScheduled
8 – 12 Feb 2027€6,300€5,670until 18 Jan
SelectDownload Brochure
Sharm El-SheikhScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
SelectDownload Brochure
ViennaScheduled
15 – 19 Feb 2027€5,700€5,130until 25 Jan
SelectDownload Brochure
AmmanScheduled
21 – 25 Feb 2027€3,100€2,790until 1 Feb
SelectDownload Brochure
JeddahScheduled
21 – 25 Feb 2027€4,200€3,780until 1 Feb
SelectDownload Brochure
AmsterdamScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
SelectDownload Brochure
BakuScheduled
8 – 12 Mar 2027€4,800€4,320until 15 Feb
SelectDownload Brochure
BarcelonaScheduled
15 – 19 Mar 2027€5,400€4,860until 22 Feb
SelectDownload Brochure
KigaliScheduled
15 – 19 Mar 2027€5,100€4,590until 22 Feb
SelectDownload Brochure
Sharm El-SheikhScheduled
16 – 20 Aug 2027€4,300€3,870until 26 Jul
✓ SelectedDownload Brochure

Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

Related Courses

Ready to Elevate Your Team's Capabilities?

Speak with our advisors about upcoming programmes or a bespoke corporate training plan.

Download BrochureContact Our Team