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Quest Training

Hospital Administration & Management Training Course

Strengthens hospital management of capacity, patient flow, staffing, finance and quality so operations run efficiently while protecting patient safety.

HAM · Hospital Administration & Healthcare ManagementAll Levels#2497ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Healthcare & Hospital ManagementCategories:Hospital Administration & Healthcare Management

Course Overview

This advanced training course provides a practical framework for managing hospital operations, resources, people, services, and performance within complex healthcare environments. It focuses on the management practices required to maintain efficient operations while supporting patient safety, service quality, financial sustainability, and regulatory compliance. The programme examines hospital organisational structures, operational planning, patient flow, workforce management, resource utilisation, financial oversight, quality management, risk, governance, and performance measurement. Participants develop an integrated understanding of how clinical and administrative functions interact and how management decisions influence hospital performance. Particular emphasis is placed on operational efficiency, capacity management, service coordination, performance indicators, quality improvement, and effective decision-making. Practical exercises and hospital-based scenarios help participants address operational challenges and develop improvement initiatives applicable to their own healthcare organisations.

Learning Objectives

  • Analyse the key functions and management responsibilities within hospital administration.
  • Evaluate hospital organisational structures and operational workflows.
  • Apply effective approaches to hospital capacity, patient flow, and resource management.
  • Develop practical workforce planning and staffing approaches.
  • Assess the utilisation of hospital facilities, equipment, and operational resources.
  • Strengthen coordination between clinical, administrative, and support services.
  • Apply financial management principles to hospital operations and resource allocation.
  • Develop appropriate quality, safety, and performance management practices.
  • Identify operational, clinical, financial, and organisational risks.
  • Apply performance indicators and management information to support decisions.
  • Develop strategies for improving hospital efficiency, service quality, and patient experience.
  • Prepare practical improvement plans aligned with hospital strategic priorities.

Who Should Attend

This course is designed for healthcare professionals responsible for hospital administration, management, operations, service delivery, quality, and organisational performance. It is particularly suitable for hospital administrators, hospital directors, department managers, operations managers, healthcare supervisors, medical and nursing managers, quality professionals, patient services managers, finance and support-service managers, and healthcare planning specialists. The programme is also relevant to executives and managers working in public and private hospitals, healthcare groups, medical centres, specialised hospitals, healthcare authorities, and organisations responsible for healthcare service management and operational performance.

Learning Outcomes

  • Explain the major functions and interdependencies within hospital administration.
  • Evaluate hospital workflows and identify operational bottlenecks.
  • Analyse patient flow, capacity, utilisation, and service demand.
  • Develop workforce and staffing plans aligned with operational requirements.
  • Assess the utilisation and allocation of hospital resources.
  • Improve coordination between clinical and non-clinical departments.
  • Apply financial and cost-management principles to hospital operations.
  • Monitor quality, safety, patient experience, and operational performance.
  • Identify and assess key hospital operational and organisational risks.
  • Develop meaningful hospital performance indicators and management reports.
  • Analyse performance information to support operational and strategic decisions.
  • Develop an integrated hospital improvement plan.

Course Outline

Day 1

Hospital Administration & Operational Management

  • Principles and scope of hospital administration
  • Hospital organisational structures and governance
  • Roles and responsibilities of hospital management
  • Clinical, administrative, and support-service relationships
  • Hospital policies, procedures, and operational controls
  • Strategic and operational planning
  • Hospital workflow and process coordination
  • Identifying operational bottlenecks and service constraints
  • Management decision-making in healthcare environments
  • Practical exercise: Mapping a hospital operational workflow
Day 2

Patient Flow, Capacity & Resource Management

  • Patient flow management and service coordination
  • Admission, transfer, discharge, and bed management
  • Capacity planning and utilisation
  • Managing demand and service pressures
  • Workforce planning and staffing requirements
  • Scheduling and workload management
  • Facility, equipment, and operational resource utilisation
  • Supply and support-service coordination
  • Managing operational constraints and competing priorities
  • Practical workshop: Improving patient flow and hospital capacity
Day 3

Financial Management, Quality & Patient Experience

  • Fundamentals of hospital financial management
  • Budgeting, cost control, and resource allocation
  • Understanding operational cost drivers
  • Financial performance and management reporting
  • Quality management in hospital services
  • Patient safety and risk reduction
  • Patient experience and service responsiveness
  • Performance measurement and quality indicators
  • Identifying quality and efficiency improvement opportunities
  • Practical case study: Balancing cost, quality, and service performance
Day 4

Risk Management, Governance & Performance Management

  • Hospital risk management principles
  • Clinical, operational, financial, and organisational risks
  • Incident reporting and corrective action
  • Governance, accountability, and management oversight
  • Regulatory and compliance considerations
  • Developing hospital performance indicators
  • Dashboards and management information
  • Analysing operational and service performance
  • Root cause analysis and performance improvement
  • Practical exercise: Developing a hospital performance and risk dashboard
Day 5

Strategic Hospital Management & Continuous Improvement

  • Integrating hospital strategy with operational performance
  • Improving efficiency and service delivery
  • Cross-functional management and organisational coordination
  • Change management in healthcare organisations
  • Digital tools and data-driven hospital management
  • Developing improvement initiatives and priorities
  • Measuring improvement impact and sustainability
  • Management review and continuous improvement
  • Building an implementation roadmap
  • Final integrated workshop: Developing a hospital administration and management improvement plan

Upcoming Dates

Selected date

Casablanca · 4 – 8 Oct 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
IstanbulScheduled
2 – 6 Nov 2026€4,700—
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Kuala LumpurScheduled
9 – 13 Nov 2026€4,400—
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LisbonScheduled
16 – 20 Nov 2026€5,400—
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LondonScheduled
16 – 20 Nov 2026€5,600—
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MadinahScheduled
23 – 27 Nov 2026€4,200—
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Cape TownScheduled
23 – 27 Nov 2026€5,100—
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MadridScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
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DammamScheduled
6 – 10 Dec 2026€4,200€3,780until 16 Nov
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MakkahScheduled
7 – 11 Dec 2026€4,200€3,780until 16 Nov
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ManamaScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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MarrakeshScheduled
21 – 25 Dec 2026€4,300€3,870until 30 Nov
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DohaScheduled
27 – 31 Dec 2026€4,400€3,960until 7 Dec
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MilanScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
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MunichScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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MuscatScheduled
4 – 8 Jan 2027€5,300€4,770until 14 Dec
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OnlineScheduled
10 – 14 Jan 2027€1,700€1,530until 21 Dec
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DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
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ParisScheduled
18 – 22 Jan 2027€5,700€5,130until 28 Dec
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RabatScheduled
25 – 29 Jan 2027€4,300€3,870until 4 Jan
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RiyadhScheduled
1 – 5 Feb 2027€4,200€3,780until 11 Jan
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RomeScheduled
8 – 12 Feb 2027€5,800€5,220until 18 Jan
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GenevaScheduled
8 – 12 Feb 2027€6,300€5,670until 18 Jan
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Sharm El-SheikhScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
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ViennaScheduled
15 – 19 Feb 2027€5,700€5,130until 25 Jan
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AmmanScheduled
21 – 25 Feb 2027€3,100€2,790until 1 Feb
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JeddahScheduled
21 – 25 Feb 2027€4,200€3,780until 1 Feb
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AmsterdamScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
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BakuScheduled
8 – 12 Mar 2027€4,800€4,320until 15 Feb
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BarcelonaScheduled
15 – 19 Mar 2027€5,400€4,860until 22 Feb
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KigaliScheduled
15 – 19 Mar 2027€5,100€4,590until 22 Feb
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CasablancaScheduled
4 – 8 Oct 2027€4,300€3,870until 13 Sept
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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