Management Skills#1374
Essential Management Skills Training Course
Strengthens core skills for leading teams, setting priorities, delegating and making decisions, easing the move into people and performance management.
5 Days·Classroom
Group Dynamics & Team Effectiveness Training Course
Explores how team roles, group development, communication patterns, decision-making and conflict shape team behavior, and how to build trust and accountability.
MGT · Management SkillsAll Levels#2812ClassroomEnglish , Arabic
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
Sectors:Business, Management & LeadershipCategories:Management Skills
Course Overview
Effective teamwork depends on more than bringing people together. It requires a clear understanding of group dynamics, defined responsibilities, mutual trust, constructive communication, and the ability to manage differences while working toward shared objectives. Organizations that understand how teams function can improve collaboration, reduce workplace friction, and achieve stronger collective performance. This course explores the factors that influence team behavior, including team roles, group development, communication patterns, decision-making, conflict management, and accountability. Participants examine practical approaches to building trust, encouraging participation, addressing dysfunctional behaviors, and aligning individual contributions with team priorities. Workplace scenarios and collaborative exercises help translate these concepts into practical team management skills. The programme equips participants with methods to strengthen team cohesion, improve problem-solving, and establish productive working relationships across departments. It also provides practical tools for assessing team effectiveness, addressing performance gaps, and creating a culture of shared responsibility, continuous improvement, and measurable results.
Learning Objectives
- Explain the key principles of group dynamics and their influence on team performance.
- Identify team roles, behavioral patterns, and stages of team development.
- Apply techniques to build trust, psychological safety, and constructive collaboration.
- Improve communication, active listening, and information sharing within teams.
- Align individual responsibilities and contributions with shared objectives.
- Facilitate collaborative decision-making and collective problem-solving.
- Identify the causes of team conflict and apply appropriate resolution techniques.
- Address unproductive behaviors and strengthen accountability.
- Evaluate team effectiveness using practical performance indicators.
- Develop action plans to improve team cohesion, productivity, and results.
Who Should Attend
Managers, supervisors, and team leaders.
Project managers and cross-functional team coordinators.
Human resources and organizational development professionals.
Department heads responsible for team performance and collaboration.
Professionals working in multidisciplinary or geographically distributed teams.
Newly appointed managers seeking to develop team leadership skills.
Employees involved in collaborative projects and group decision-making.
Learning Outcomes
- Analyze group behavior and identify factors affecting team effectiveness.
- Recognize individual team roles, strengths, and behavioral differences.
- Establish clear team objectives, responsibilities, and working agreements.
- Apply communication techniques that encourage participation and mutual understanding.
- Build trust and psychological safety within professional teams.
- Facilitate group discussions and structured decision-making.
- Manage disagreements and resolve interpersonal conflicts constructively.
- Address low engagement, unclear accountability, and counterproductive behaviors.
- Measure team performance and identify opportunities for improvement.
- Prepare practical plans to strengthen collaboration and achieve shared goals.
Course Outline
Course Outline
Understanding Group Dynamics & Team Development
- Fundamentals of group dynamics and their impact on organizational performance.
- Differences between work groups and high-performing teams.
- Stages of team development: forming, storming, norming, performing, and adjourning.
- Individual behavior, group norms, informal influence, and team culture.
- Identifying team roles, strengths, and complementary working styles.
- Recognizing factors that support or undermine team cohesion.
- Practical Exercise: Analyze a team scenario to identify its development stage, behavioral patterns, and priority areas for improvement.
Communication, Trust & Collaborative Working
- Principles of effective communication in team environments.
- Active listening, constructive feedback, and clear information sharing.
- Building trust, mutual respect, and psychological safety.
- Encouraging participation and managing dominant or withdrawn behaviors.
- Establishing shared expectations, team norms, and communication protocols.
- Improving coordination across departments and different working styles.
- Practical Exercise: Complete a collaborative team task and evaluate communication quality, participation, trust, and coordination.
Team Roles, Decision-Making & Collective Problem-Solving
- Defining team roles, responsibilities, authority, and accountability.
- Aligning individual strengths with team objectives and task requirements.
- Techniques for brainstorming, structured discussion, and idea evaluation.
- Collaborative decision-making and managing differences of opinion.
- Root cause analysis and systematic team problem-solving.
- Reducing groupthink, confirmation bias, and unproductive consensus.
- Practical Exercise: Solve a workplace problem as a team using structured analysis, role allocation, and a documented decision-making process.
Conflict Management, Team Challenges & Performance Barriers
- Common sources of interpersonal and task-related conflict within teams.
- Distinguishing constructive disagreement from destructive conflict.
- Conflict resolution approaches and interest-based problem-solving.
- Managing difficult conversations, resistance, and competing priorities.
- Addressing low engagement, social loafing, and unclear responsibilities.
- Restoring working relationships and reinforcing team accountability.
- Practical Exercise: Simulate a team conflict involving competing priorities and develop an agreed resolution with clear responsibilities and follow-up actions.
Team Effectiveness, Performance Measurement & Continuous Improvement
- Characteristics of effective and high-performing teams.
- Setting shared goals and aligning team activities with organizational priorities.
- Measuring team performance through relevant KPIs and progress reviews.
- Conducting team reviews, learning discussions, and after-action evaluations.
- Identifying performance gaps and implementing improvement measures.
- Developing team action plans that reinforce collaboration and accountability.
- Practical Exercise: Develop a team effectiveness improvement plan with measurable objectives, assigned responsibilities, performance indicators, and review milestones.
Upcoming Dates
Selected date
Kuala Lumpur · 27 Sept – 1 Oct 2027 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
MuscatScheduled | 2 – 6 Nov 2026 | €5,300 | — | |
OnlineScheduled | 8 – 12 Nov 2026 | €1,700 | — | |
ParisScheduled | 16 – 20 Nov 2026 | €5,700 | — | |
RomeScheduled | 23 – 27 Nov 2026 | €5,800 | €5,220until 2 Nov | |
TunisiaScheduled | 30 Nov – 4 Dec 2026 | €3,800 | €3,420until 9 Nov | |
ViennaScheduled | 30 Nov – 4 Dec 2026 | €5,700 | €5,130until 9 Nov | |
AbujaScheduled | 7 – 11 Dec 2026 | €5,100 | €4,590until 16 Nov | |
AccraScheduled | 14 – 18 Dec 2026 | €5,100 | €4,590until 23 Nov | |
AmmanScheduled | 20 – 24 Dec 2026 | €3,100 | €2,790until 30 Nov | |
AmsterdamScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,400 | €4,860until 7 Dec | |
BangkokScheduled | 4 – 8 Jan 2027 | €6,100 | €5,490until 14 Dec | |
BarcelonaScheduled | 11 – 15 Jan 2027 | €5,400 | €4,860until 21 Dec | |
BerlinScheduled | 11 – 15 Jan 2027 | €5,800 | €5,220until 21 Dec | |
CairoScheduled | 18 – 22 Jan 2027 | €3,300 | €2,970until 28 Dec | |
Cape TownScheduled | 25 – 29 Jan 2027 | €5,100 | €4,590until 4 Jan | |
CasablancaScheduled | 1 – 5 Feb 2027 | €4,300 | €3,870until 11 Jan | |
DammamScheduled | 8 – 12 Feb 2027 | €4,200 | €3,780until 18 Jan | |
DohaScheduled | 15 – 19 Feb 2027 | €4,400 | €3,960until 25 Jan | |
DubaiScheduled | 21 – 25 Feb 2027 | €4,400 | €3,960until 1 Feb | |
FrankfurtScheduled | 1 – 5 Mar 2027 | €5,800 | €5,220until 8 Feb | |
HamburgScheduled | 1 – 5 Mar 2027 | €5,800 | €5,220until 8 Feb | |
IstanbulScheduled | 8 – 12 Mar 2027 | €4,700 | €4,230until 15 Feb | |
JeddahScheduled | 14 – 18 Mar 2027 | €4,200 | €3,780until 22 Feb | |
KigaliScheduled | 22 – 26 Mar 2027 | €5,100 | €4,590until 1 Mar | |
Kuala LumpurScheduled | 29 Mar – 2 Apr 2027 | €4,400 | €3,960until 8 Mar | |
LisbonScheduled | 5 – 9 Apr 2027 | €5,400 | €4,860until 15 Mar | |
LondonScheduled | 12 – 16 Apr 2027 | €5,600 | €5,040until 22 Mar | |
MadridScheduled | 12 – 16 Apr 2027 | €5,400 | €4,860until 22 Mar | |
ManamaScheduled | 19 – 23 Apr 2027 | €4,700 | €4,230until 29 Mar | |
MilanScheduled | 26 – 30 Apr 2027 | €6,000 | €5,400until 5 Apr | |
Kuala LumpurScheduled | 27 Sept – 1 Oct 2027 | €4,400 | €3,960until 6 Sept |
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