Facilities Management Strategy & Operations

Course Overview

Learning Objectives

• Analyze the strategic role of facilities management in supporting organizational performance and business continuity.
• Assess current facilities management strategies, operating models, services, resources, and performance requirements.
• Develop a facilities management strategy aligned with organizational priorities and service delivery objectives.
• Evaluate facilities operating models, governance structures, responsibilities, and service management arrangements.
• Apply effective approaches to facilities operations, maintenance, workplace services, utilities, and support functions.
• Develop service standards and performance requirements for internal teams and external service providers.
• Assess facilities risks and establish appropriate controls to support operational continuity and resilience.
• Improve resource utilization across facilities workforce, equipment, budgets, contractors, and operational services.
• Develop Key Performance Indicators for measuring facilities efficiency, service quality, maintenance effectiveness, and asset performance.
• Evaluate contractor performance and strengthen contract and service-level management.
• Apply continuous improvement approaches to identify operational inefficiencies and improve facilities service delivery.
• Design an integrated Facilities Management Strategy & Operations framework by the end of the course.

Who Should Attend

Learning Outcomes

• Explain the strategic and operational components of modern facilities management.
• Assess the effectiveness of an existing facilities management strategy and operating model.
• Develop a facilities management strategy aligned with organizational objectives and service requirements.
• Establish appropriate governance structures, roles, responsibilities, and operational controls.
• Develop effective operating procedures for facilities services, maintenance, utilities, and workplace operations.
• Establish service standards and measurable requirements for facilities service delivery.
• Evaluate facility risks and develop practical controls to support continuity and operational resilience.
• Improve the allocation and utilization of facilities resources, budgets, equipment, and personnel.
• Develop performance indicators for facilities operations, maintenance, assets, service quality, and cost efficiency.
• Evaluate contractor performance and apply effective service-level and contract management practices.
• Identify operational inefficiencies and develop continuous improvement initiatives.
• Prepare an integrated Facilities Management Strategy & Operations implementation framework.

Course Outline

Upcoming Dates