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Quest Training

Digital Transformation Management Training Course

Helps leaders assess digital maturity and plan, govern and deliver digital transformation across services, cloud, data and automation that creates real value.

ODC · Organizational Development, Transformation & Change ManagementAll Levels#2180ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Human Resources & Talent ManagementCategories:Organizational Development, Transformation & Change Management

Course Overview

The Digital Transformation Management Training Course equips leaders and professionals with the strategic and practical capabilities needed to plan, govern, and deliver digital transformation that creates measurable value. Government entities, ministries, banks, oil and gas companies, and large corporations are investing significantly in digital services, cloud platforms, data and analytics, automation, and artificial intelligence. Yet technology alone does not deliver transformation. Value is realized only when digital initiatives are anchored in strategy, redesign how services and operations work, are adopted by people, and are governed with discipline. Many organizations struggle with fragmented digital projects, unclear ownership between business and technology teams, systems that digitize existing inefficiencies rather than improving them, and investments whose benefits are difficult to demonstrate. This course addresses these challenges by providing a structured management approach that connects digital strategy, customer and process redesign, technology choices, data, people, and governance into one coherent program. Participants learn how to assess digital maturity, define a digital vision and roadmap aligned with organizational priorities, redesign customer and citizen journeys, digitize and automate processes, build a data-driven organization, evaluate emerging technologies realistically, and adopt agile ways of working. The program also covers the digital operating model, portfolio governance, cybersecurity and data privacy considerations, technology partner management, digital skills development, and benefits realization. Throughout the five days, participants apply each concept to a real or planned digital initiative in their own organization. They leave with a digital maturity assessment, a prioritized digital initiative portfolio, a customer journey redesign, a governance model, and a digital transformation roadmap ready for discussion with decision makers.

Learning Objectives

  • Analyze the drivers, scope, and success factors of digital transformation in the participant's sector and organization on Day 1.
  • Assess the organization's digital maturity across strategy, customer experience, processes, data, technology, people, and culture.
  • Develop a digital transformation vision and strategy that is explicitly aligned with organizational objectives and national or corporate priorities.
  • Design an improved customer or citizen journey that removes pain points and uses digital channels effectively.
  • Apply process analysis and redesign techniques to identify opportunities for digitization and automation before technology is selected.
  • Evaluate emerging technologies, including cloud, artificial intelligence, automation, and data analytics, against business value, readiness, cost, and risk.
  • Develop a data strategy outline that addresses data governance, quality, ownership, and use of analytics for decision making.
  • Design a digital operating model and governance structure that clarifies the roles of business, technology, and transformation teams.
  • Implement agile and iterative delivery approaches suitable for digital initiatives in regulated and complex environments.
  • Assess cybersecurity, data privacy, and regulatory considerations that must be built into digital initiatives from the start.
  • Develop a benefits realization framework with key performance indicators to track the value of digital investments.
  • Design a phased digital transformation roadmap for the participant's organization by the end of Day 5.

Who Should Attend

This course is designed for senior executives, directors, and department heads who sponsor or lead digital initiatives, as well as chief digital officers, heads of digital transformation, transformation office staff, and program and project managers responsible for delivering digital programs. It is also highly relevant for IT directors and managers, enterprise architects, business analysts, process improvement specialists, and data and analytics professionals who work at the intersection of business and technology. It is particularly valuable for professionals in ministries and government entities delivering digital government services, e-services platforms, and smart government initiatives; in banks and financial institutions leading digital banking, core system modernization, open banking, and customer experience programs; and in oil and gas and industrial organizations implementing digital oilfield solutions, asset performance management, predictive maintenance, and operational digitalization. Strategy, customer experience, risk, compliance, and HR leaders who shape the business case, governance, and people aspects of digital transformation will also benefit from this course.

Learning Outcomes

  • By the end of the course, participants will be able to:
  • Explain what digital transformation means for their organization beyond technology implementation.
  • Conduct a digital maturity assessment and identify the priority capability gaps.
  • Draft a digital vision and strategy that clearly supports organizational goals.
  • Map an existing customer or citizen journey and redesign it to improve experience and efficiency.
  • Analyze a business process and identify realistic opportunities for simplification, digitization, and automation.
  • Assess technology options using clear criteria for value, feasibility, cost, risk, and scalability.
  • Define key elements of data governance and identify how analytics can support better decisions.
  • Establish a governance model that aligns business and technology teams and clarifies decision rights.
  • Apply agile principles to plan and manage digital initiatives in iterative releases.
  • Identify cybersecurity, privacy, and compliance requirements that must be addressed in digital initiatives.
  • Plan the people side of digital transformation, including digital skills, adoption, and change management.
  • Present a prioritized digital transformation roadmap with benefits, KPIs, and implementation phases.

Course Outline

Course Outline:

Day 1

Foundations of Digital Transformation

  • Digital transformation versus digitization and IT projects
  • Drivers of digital transformation in government, financial services, and energy sectors
  • Common barriers and success factors in digital transformation
  • Digital maturity models and self-assessment
  • Practical application: participants assess the digital maturity of their organization and identify priority gaps
Day 2

Digital Strategy and Customer-Centric Design

  • Developing a digital vision and strategy aligned with organizational objectives
  • Customer and citizen journey mapping
  • Design thinking and user-centered service design
  • Building the business case for digital initiatives
  • Practical application: participants map and redesign a key customer or citizen journey
Day 3

Processes, Data, and Emerging Technologies

  • Process analysis and redesign before digitization
  • Automation opportunities, including robotic process automation and workflow solutions
  • Data strategy, data governance, and analytics for decision making
  • Evaluating cloud, artificial intelligence, and other emerging technologies realistically
  • Practical application: participants analyze a process and build a prioritized list of digitization opportunities
Day 4

Digital Operating Model, Governance, and Delivery

  • Designing the digital operating model and business-technology partnership
  • Digital portfolio governance, prioritization, and funding
  • Agile and iterative delivery in complex and regulated environments
  • Cybersecurity, data privacy, and regulatory considerations
  • Practical application: participants design a governance model and prioritize a portfolio of digital initiatives
Day 5

People, Value, and the Transformation Roadmap

  • Digital skills, workforce readiness, and building a digital culture
  • Driving adoption and managing change in digital initiatives
  • Technology partner selection and management
  • Benefits realization and digital transformation KPIs
  • Final workshop: participants finalize a phased digital transformation roadmap with priorities, governance, and success measures

Upcoming Dates

Selected date

Doha · 19 – 23 Jul 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
2 – 6 Nov 2026€5,700—
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MuscatScheduled
2 – 6 Nov 2026€5,300—
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RabatScheduled
9 – 13 Nov 2026€4,300—
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OnlineScheduled
15 – 19 Nov 2026€1,700—
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RiyadhScheduled
16 – 20 Nov 2026€4,200—
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RomeScheduled
23 – 27 Nov 2026€5,800€5,220until 2 Nov
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ViennaScheduled
23 – 27 Nov 2026€5,700€5,130until 2 Nov
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AmmanScheduled
29 Nov – 3 Dec 2026€3,100€2,790until 9 Nov
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AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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SalalahScheduled
7 – 11 Dec 2026€5,300€4,770until 16 Nov
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BakuScheduled
14 – 18 Dec 2026€4,800€4,320until 23 Nov
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BarcelonaScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
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BerlinScheduled
28 Dec 2026 – 1 Jan 2027€5,800€5,220until 7 Dec
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Sharm El-SheikhScheduled
28 Dec 2026 – 1 Jan 2027€4,300€3,870until 7 Dec
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CairoScheduled
4 – 8 Jan 2027€3,300€2,970until 14 Dec
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CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
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DammamScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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AbujaScheduled
11 – 15 Jan 2027€5,100€4,590until 21 Dec
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DohaScheduled
18 – 22 Jan 2027€4,400€3,960until 28 Dec
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DubaiScheduled
24 – 28 Jan 2027€4,400€3,960until 4 Jan
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FrankfurtScheduled
1 – 5 Feb 2027€5,800€5,220until 11 Jan
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AccraScheduled
1 – 5 Feb 2027€5,100€4,590until 11 Jan
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GenevaScheduled
8 – 12 Feb 2027€6,300€5,670until 18 Jan
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IstanbulScheduled
15 – 19 Feb 2027€4,700€4,230until 25 Jan
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BangkokScheduled
15 – 19 Feb 2027€6,100€5,490until 25 Jan
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Kuala LumpurScheduled
22 – 26 Feb 2027€4,400€3,960until 1 Feb
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LisbonScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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LondonScheduled
1 – 5 Mar 2027€5,600€5,040until 8 Feb
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BeirutScheduled
7 – 11 Mar 2027€4,000€3,600until 15 Feb
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MadinahScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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DohaScheduled
19 – 23 Jul 2027€4,400€3,960until 28 Jun
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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