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Quest Training

Digital Transformation for Telecom Operators Training Course

Guides telecom operators through transforming networks, operations, products and customer experience into agile, automated and data-driven organisations.

TADT · Telecommunications Automation & Digital TransformationAll Levels#2589ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Telecommunications & Satellite TechnologyCategories:Telecommunications Automation & Digital Transformation

Course Overview

This advanced programme provides a practical framework for leading digital transformation across modern telecommunications operators. It focuses on transforming networks, operations, customer experience, products, business models, and organisational capabilities to create more agile, automated, data-driven, and digitally enabled telecom organisations. The course examines the strategic drivers of telecom transformation, including cloud adoption, network virtualisation, automation, artificial intelligence, data analytics, digital platforms, modern OSS/BSS, API-driven architectures, and evolving customer expectations. It connects technology transformation with commercial priorities, operational efficiency, service innovation, and sustainable growth. Participants will analyse transformation across the full telecom operating model, from digital customer journeys and product development to network operations, service management, revenue processes, data governance, and organisational change. Particular attention is given to prioritising initiatives based on business value, technical feasibility, operational impact, and transformation readiness. Through practical scenarios and transformation exercises, participants will assess current capabilities, identify digital gaps, prioritise initiatives, define target architectures, establish transformation governance, and develop implementation roadmaps for telecom operators.

Learning Objectives

  • Analyse the strategic drivers and priorities of digital transformation in telecommunications.
  • Assess the digital maturity of telecom operators across business, technology, operations, and customer dimensions.
  • Develop transformation strategies aligned with revenue growth, customer value, operational efficiency, and business resilience.
  • Evaluate the role of cloud, network virtualisation, automation, artificial intelligence, and data analytics in telecom transformation.
  • Analyse the modernisation of OSS/BSS and telecom operating platforms.
  • Design digital customer journeys and identify opportunities for service improvement.
  • Evaluate API-driven, platform-based, and ecosystem-oriented operating models.
  • Identify opportunities for automation and intelligent operations across network and service processes.
  • Establish governance structures for digital transformation programmes.
  • Prioritise transformation initiatives according to value, complexity, risk, and readiness.
  • Develop change management approaches for technology, processes, and organisational capabilities.
  • Build practical transformation roadmaps with measurable outcomes and implementation priorities.

Who Should Attend

This programme is designed for Telecom Executives, Digital Transformation Managers, Telecom Strategy Professionals, Technology Managers, Network Managers, IT Managers, OSS/BSS Managers, and Service Management Leaders. It is also suitable for Telecom Architects, Enterprise Architects, Innovation Managers, Data and AI Professionals, Product Managers, Business Transformation Professionals, Project and Programme Managers, and senior professionals involved in telecom modernisation initiatives. The programme is particularly relevant to telecom operators and service providers undertaking digital transformation, network modernisation, cloud adoption, OSS/BSS transformation, customer experience improvement, automation, or new digital business model development.

Learning Outcomes

  • Assess the digital maturity of a telecom operator across key business and technology dimensions.
  • Identify the main technology, operational, customer, and commercial drivers for transformation.
  • Develop a digital transformation strategy aligned with measurable business outcomes.
  • Evaluate cloud, virtualisation, automation, AI, analytics, and digital platform opportunities.
  • Analyse OSS/BSS modernisation requirements and transformation dependencies.
  • Design improved digital customer journeys across products and service channels.
  • Identify opportunities to automate network, service, and business processes.
  • Evaluate API-driven and platform-based architectures for telecom ecosystems.
  • Establish transformation governance, ownership, performance measures, and decision mechanisms.
  • Prioritise transformation initiatives using value, feasibility, risk, and readiness criteria.
  • Develop change and capability-building plans to support transformation adoption.
  • Build an actionable telecom digital transformation roadmap with milestones, KPIs, and strategic priorities.

Course Outline

Day 1

Telecom Digital Transformation Strategy & Maturity

  • Evolution of the telecommunications industry
  • Strategic drivers of digital transformation
  • Changing customer expectations and digital service models
  • Telecom business model transformation
  • Digital maturity assessment
  • Business, technology, operational, and organisational capabilities
  • Transformation vision and strategic objectives
  • Identifying transformation gaps
  • Value creation and business case considerations
  • Practical Application: Assess the digital maturity of a telecom operator and identify priority transformation gaps
Day 2

Network, Cloud & Intelligent Operations Transformation

  • Network transformation and programmable infrastructure
  • Network virtualisation and software-defined architectures
  • Cloud adoption in telecom environments
  • Edge computing and distributed infrastructure
  • Network automation and orchestration
  • AI-driven network operations and analytics
  • Self-optimising and intelligent networks
  • Predictive service assurance
  • Automation opportunities across network operations
  • Practical Application: Develop a transformation scenario for modernising telecom network and operational capabilities
Day 3

OSS/BSS, Digital Platforms & Customer Experience

  • Modern OSS/BSS architecture
  • Digital service management
  • Product and service lifecycle transformation
  • API-driven architecture and system integration
  • Digital platforms and ecosystem models
  • Customer experience and digital journey redesign
  • Self-service and omnichannel service models
  • Digital product development and service innovation
  • Data integration and customer intelligence
  • Practical Application: Redesign a telecom customer journey and identify the OSS/BSS, platform, data, and automation capabilities required
Day 4

Data, AI, Automation & Transformation Governance

  • Data-driven telecom operations
  • Data governance and quality
  • Artificial intelligence and machine learning applications
  • AIOps and intelligent service management
  • Business process automation
  • Intelligent customer and commercial analytics
  • Transformation governance and operating models
  • Technology and process dependencies
  • Risk, cybersecurity, and regulatory considerations
  • Practical Application: Build a governance and prioritisation framework for a portfolio of telecom digital transformation initiatives
Day 5

Transformation Roadmap, Change & Implementation

  • Digital transformation portfolio management
  • Initiative prioritisation and sequencing
  • Business value, feasibility, risk, and readiness assessment
  • Target operating model
  • Organisational capability and workforce transformation
  • Change management and adoption
  • Transformation KPIs and benefits realisation
  • Implementation milestones and governance checkpoints
  • Scaling transformation across business and technology domains
  • Final Workshop: Develop an integrated Digital Transformation Roadmap for a telecom operator covering strategy, maturity, network and cloud transformation, OSS/BSS, customer experience, data and AI, automation, governance, change management, KPIs, and implementation priorities

Upcoming Dates

Selected date

Rome · 18 – 22 Jan 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
LondonScheduled
2 – 6 Nov 2026€5,800—
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MadridScheduled
9 – 13 Nov 2026€6,000—
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MakkahScheduled
16 – 20 Nov 2026€4,800—
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IstanbulScheduled
16 – 20 Nov 2026€5,300—
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ManamaScheduled
23 – 27 Nov 2026€5,300€4,770until 2 Nov
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MarbellaScheduled
30 Nov – 4 Dec 2026€6,000€5,400until 9 Nov
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JeddahScheduled
6 – 10 Dec 2026€4,800€4,320until 16 Nov
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MarrakeshScheduled
7 – 11 Dec 2026€4,700€4,230until 16 Nov
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MilanScheduled
7 – 11 Dec 2026€7,000€6,300until 16 Nov
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MunichScheduled
14 – 18 Dec 2026€6,000€5,400until 23 Nov
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MuscatScheduled
21 – 25 Dec 2026€6,300€5,670until 30 Nov
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OnlineScheduled
27 – 31 Dec 2026€2,700€2,430until 7 Dec
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KigaliScheduled
28 Dec 2026 – 1 Jan 2027€7,700€6,930until 7 Dec
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ParisScheduled
4 – 8 Jan 2027€6,700€6,030until 14 Dec
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RabatScheduled
11 – 15 Jan 2027€4,700€4,230until 21 Dec
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RiyadhScheduled
18 – 22 Jan 2027€4,800€4,320until 28 Dec
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Kuala LumpurScheduled
18 – 22 Jan 2027€4,700€4,230until 28 Dec
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RomeScheduled
18 – 22 Jan 2027€7,000€6,300until 28 Dec
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Sharm El-SheikhScheduled
25 – 29 Jan 2027€5,300€4,770until 4 Jan
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LisbonScheduled
1 – 5 Feb 2027€6,000€5,400until 11 Jan
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TunisiaScheduled
1 – 5 Feb 2027€4,300€3,870until 11 Jan
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ViennaScheduled
8 – 12 Feb 2027€6,400€5,760until 18 Jan
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AmsterdamScheduled
15 – 19 Feb 2027€6,000€5,400until 25 Jan
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BakuScheduled
22 – 26 Feb 2027€5,300€4,770until 1 Feb
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MadinahScheduled
22 – 26 Feb 2027€4,800€4,320until 1 Feb
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BarcelonaScheduled
1 – 5 Mar 2027€6,000€5,400until 8 Feb
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BerlinScheduled
8 – 12 Mar 2027€6,300€5,670until 15 Feb
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CairoScheduled
8 – 12 Mar 2027€3,800€3,420until 15 Feb
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CasablancaScheduled
15 – 19 Mar 2027€4,700€4,230until 22 Feb
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SalalahScheduled
15 – 19 Mar 2027€6,300€5,670until 22 Feb
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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