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Quest Training

Digital Quality Management Systems (eQMS) Implementation Training Course

Guides the move from paper-based quality processes to an eQMS, from defining requirements to configuring digital document control, CAPA and audit workflows.

Q4DX · Quality 4.0 & Digital QualityAll Levels#2540ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality 4.0 & Digital Quality

Course Overview

This advanced practical course focuses on the implementation of Digital Quality Management Systems (eQMS) to modernize quality processes, improve compliance, strengthen process control, and provide greater visibility across quality operations. It covers the transition from fragmented or paper-based processes to integrated digital quality workflows. The programme examines the key components of an eQMS, including document and records management, deviations, nonconformities, CAPA, change control, audits, complaints, training, risk management, and quality reporting. Emphasis is placed on designing processes that are controlled, traceable, measurable, and aligned with organizational requirements. Participants will work through the major stages of eQMS implementation, from current-state assessment and requirements definition through process design, system configuration, data migration, validation, user adoption, go-live, and continuous improvement.

Learning Objectives

  • Analyse the strategic and operational value of implementing an eQMS.
  • Assess existing quality processes and identify opportunities for digitalization.
  • Define functional and business requirements for an eQMS implementation.
  • Design controlled digital workflows for key quality processes.
  • Configure roles, responsibilities, approvals, permissions, and workflow controls.
  • Establish effective approaches for document, records, and quality data management.
  • Integrate CAPA, deviations, change control, audits, complaints, and risk processes within the eQMS.
  • Develop practical approaches for data migration, system testing, and implementation readiness.
  • Apply validation and change control principles to ensure system reliability and compliance.
  • Develop user adoption, training, communication, and change management strategies.
  • Establish performance indicators for monitoring eQMS effectiveness.
  • Develop a phased implementation and continuous improvement roadmap.

Who Should Attend

Quality managers, quality assurance and quality control professionals, quality systems specialists, compliance professionals, quality engineers, and process improvement teams. The course is also suitable for digital transformation managers, business analysts, IT professionals supporting quality systems, process owners, internal auditors, regulatory and compliance teams, and managers involved in eQMS selection, implementation, governance, or optimization. It is particularly relevant to organizations planning to replace manual quality processes, implement a new eQMS, upgrade an existing platform, or improve the effectiveness and integration of their digital quality operations.

Learning Outcomes

  • Evaluate organizational readiness for eQMS implementation.
  • Map existing quality processes and identify digitalization priorities.
  • Translate quality requirements into practical system requirements.
  • Design controlled workflows for core quality management processes.
  • Establish appropriate user roles, access controls, approvals, and responsibilities.
  • Structure quality documents, records, data, and electronic workflows effectively.
  • Integrate CAPA, deviations, change control, audits, complaints, and risk management processes.
  • Develop implementation plans covering configuration, testing, migration, training, and deployment.
  • Apply appropriate approaches to system validation and implementation controls.
  • Identify implementation risks, process gaps, and user adoption challenges.
  • Measure eQMS performance through meaningful operational and quality indicators.
  • Develop a practical roadmap for successful eQMS deployment and continuous improvement.

Course Outline

Day 1

eQMS Strategy, Quality Processes & Implementation Readiness

  • Evolution from paper-based and fragmented quality systems to eQMS
  • eQMS architecture, components, and operating principles
  • Business and quality drivers for digitalization
  • Current-state quality process assessment
  • Process mapping and identification of inefficiencies
  • eQMS scope definition and implementation boundaries
  • Stakeholder identification and governance structure
  • Organizational readiness and capability assessment
  • Defining implementation priorities and success criteria
  • Practical Application: Conducting an eQMS readiness assessment and developing a current-state process map
Day 2

eQMS Requirements, Workflow Design & System Configuration

  • Translating quality processes into system requirements
  • Functional and technical requirements
  • Quality workflow design principles
  • Document and records management
  • Deviations and nonconformance workflows
  • CAPA management workflows
  • Change control and approval processes
  • Audit and inspection management
  • Roles, permissions, responsibilities, and electronic approvals
  • Configuration principles and process controls
  • Practical Application: Designing an integrated eQMS workflow for a selected quality process
Day 3

Data Management, Integration, Validation & Testing

  • Quality data structures and master data
  • Data migration planning and data cleansing
  • Electronic records and traceability
  • Integration with ERP, laboratory, production, HR, and other systems
  • System testing strategies and test scenarios
  • User acceptance testing
  • Validation planning and documentation
  • Access control, audit trails, and data integrity
  • Managing configuration changes and system updates
  • Implementation risk assessment
  • Practical Application: Developing a data migration, testing, and validation plan for an eQMS implementation
Day 4

Deployment, Change Management & User Adoption

  • Implementation planning and deployment strategy
  • Pilot implementation and phased rollout
  • User roles and training requirements
  • Change management for quality digitalization
  • Communication and stakeholder engagement
  • Managing resistance and adoption barriers
  • Standard operating procedures and work instructions
  • Go-live readiness assessment
  • Transition from legacy processes to digital workflows
  • Post-go-live support and issue management
  • Practical Application: Developing a go-live readiness and user adoption plan
Day 5

eQMS Governance, Performance & Continuous Improvement

  • eQMS governance and ownership models
  • Monitoring system and process performance
  • Quality and operational KPIs
  • Workflow effectiveness and cycle-time analysis
  • CAPA and deviation performance monitoring
  • Audit and compliance performance
  • System review and continuous improvement
  • Managing enhancements, upgrades, and configuration changes
  • Identifying opportunities for automation and analytics
  • Long-term eQMS optimization and scalability
  • Practical Application: Developing an integrated eQMS implementation and continuous improvement roadmap

Upcoming Dates

Selected date

Vienna · 30 Nov – 4 Dec 2026 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
9 – 13 Nov 2026€5,700—
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RiyadhScheduled
16 – 20 Nov 2026€4,200—
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AbujaScheduled
16 – 20 Nov 2026€5,100—
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RomeScheduled
23 – 27 Nov 2026€5,800€5,220until 2 Nov
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SalalahScheduled
30 Nov – 4 Dec 2026€5,300€4,770until 9 Nov
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ViennaScheduled
30 Nov – 4 Dec 2026€5,700€5,130until 9 Nov
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AmmanScheduled
6 – 10 Dec 2026€3,100€2,790until 16 Nov
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AccraScheduled
7 – 11 Dec 2026€5,100€4,590until 16 Nov
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AmsterdamScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BarcelonaScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
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BerlinScheduled
28 Dec 2026 – 1 Jan 2027€5,800€5,220until 7 Dec
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BakuScheduled
28 Dec 2026 – 1 Jan 2027€4,800€4,320until 7 Dec
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CairoScheduled
4 – 8 Jan 2027€3,300€2,970until 14 Dec
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CasablancaScheduled
11 – 15 Jan 2027€4,300€3,870until 21 Dec
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DammamScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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BeirutScheduled
17 – 21 Jan 2027€4,000€3,600until 28 Dec
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DohaScheduled
18 – 22 Jan 2027€4,400€3,960until 28 Dec
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DubaiScheduled
24 – 28 Jan 2027€4,400€3,960until 4 Jan
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FrankfurtScheduled
1 – 5 Feb 2027€5,800€5,220until 11 Jan
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GenevaScheduled
8 – 12 Feb 2027€6,300€5,670until 18 Jan
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Cape TownScheduled
8 – 12 Feb 2027€5,100€4,590until 18 Jan
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IstanbulScheduled
15 – 19 Feb 2027€4,700€4,230until 25 Jan
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Kuala LumpurScheduled
22 – 26 Feb 2027€4,400€3,960until 1 Feb
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ErbilScheduled
28 Feb – 4 Mar 2027€3,100€2,790until 8 Feb
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LisbonScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
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LondonScheduled
1 – 5 Mar 2027€5,600€5,040until 8 Feb
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MadinahScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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MadridScheduled
15 – 19 Mar 2027€5,400€4,860until 22 Feb
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JeddahScheduled
21 – 25 Mar 2027€4,200€3,780until 1 Mar
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MakkahScheduled
22 – 26 Mar 2027€4,200€3,780until 1 Mar
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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