Credit Control & Receivables Risk Management Training Course

Course Overview

Learning Objectives

• Analyze the impact of credit control and receivables management on cash flow, working capital, profitability, and customer relationships on Day 1.
• Develop credit policies and procedures that define credit approval authorities, terms, limits, and escalation.
• Apply customer onboarding, verification, and know-your-customer checks to reduce credit and fraud risk.
• Assess customer creditworthiness using financial statement analysis, credit reports, trade references, and credit scoring models.
• Set appropriate credit limits and payment terms and review them based on customer behavior and risk.
• Apply credit risk mitigation tools, including bank guarantees, letters of credit, credit insurance, deposits, and retention of title.
• Strengthen order-to-cash controls, invoicing accuracy, and dispute management to accelerate cash collection.
• Design segmented collection strategies, dunning processes, and escalation procedures, including negotiation of payment plans.
• Analyze receivables using aging reports, days sales outstanding, collection effectiveness, and other key metrics.
• Estimate bad debt provisions using expected credit loss principles and manage write-offs, legal recovery, and collection agencies.
• Evaluate receivables financing options, including factoring, invoice discounting, and supply chain finance.
• Design credit control dashboards, apply automation, and develop a receivables improvement plan by the end of Day 5.

Who Should Attend

Learning Outcomes

• By the end of the course, participants will be able to:
• Explain how credit control protects cash flow and profitability.
• Build a clear, practical credit policy for their organization.
• Assess new and existing customers' credit risk objectively.
• Set credit limits and terms that balance sales growth with risk.
• Choose the right security or insurance for higher-risk customers.
• Reduce invoicing errors and resolve disputes quickly.
• Apply collection strategies tailored to different customer segments.
• Negotiate effectively with customers who are late in paying.
• Measure receivables performance using key metrics.
• Calculate bad debt provisions and manage write-offs appropriately.
• Evaluate financing options to accelerate cash from receivables.
• Use dashboards and automation to improve credit control.

Course Outline