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Quest Training

Consultative & Solution Selling Training Course

Helps sales professionals move beyond transactional selling by diagnosing customer business challenges and shaping solutions that deliver measurable value.

B2BS · B2B Sales & Strategic SellingAll Levels#2776ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Sales, Marketing & Customer ExperienceCategories:B2B Sales & Strategic Selling

Course Overview

Consultative and solution selling focuses on understanding customer needs, identifying business challenges, and developing solutions that deliver measurable value. This training course equips sales professionals with practical techniques to move beyond transactional selling and build long-term customer relationships based on trust, business understanding, and value creation. The programme explores customer research, strategic questioning, active listening, needs analysis, and consultative conversations. Participants learn how to uncover explicit and underlying customer requirements, understand decision-making processes, and connect products or services to the customer's operational, financial, and strategic objectives. The course also addresses solution development, value propositions, stakeholder management, objection handling, and value-based negotiation. Participants practice presenting tailored solutions that demonstrate business benefits, address customer concerns, and differentiate their organizations from competitors. Through practical exercises, sales scenarios, and customer case studies, participants develop a structured approach to managing sales opportunities, strengthening customer engagement, improving proposal quality, and progressing complex sales discussions toward mutually beneficial outcomes.

Learning Objectives

  • Apply consultative selling principles to develop customer-focused sales strategies.
  • Conduct customer research to understand business models, priorities, and potential challenges.
  • Use strategic questioning and active listening to uncover customer needs.
  • Distinguish between stated requirements, underlying problems, and desired business outcomes.
  • Develop tailored solutions aligned with customer objectives and operational requirements.
  • Construct compelling value propositions that communicate measurable business benefits.
  • Identify key decision-makers, influencers, and stakeholders within customer organizations.
  • Manage objections through structured questioning, evidence, and value-based responses.
  • Apply value-based negotiation techniques to protect value and support mutually beneficial agreements.
  • Develop professional sales proposals that connect customer challenges with recommended solutions.
  • Manage sales opportunities through a structured process from discovery to closing.
  • Strengthen long-term customer relationships through follow-up, performance reviews, and account development.

Who Should Attend

This course is designed for professionals involved in business development, sales, account management, customer relationship management, and commercial negotiations. It is particularly suitable for: Sales executives and sales representatives. Business development managers and specialists. Key account managers and strategic account executives. Sales managers and team leaders. Commercial managers and business development directors. Relationship managers in banking, financial services, and corporate services. Technical sales engineers and solution consultants. B2B sales professionals serving corporate and government clients. Customer success and client relationship professionals. Marketing professionals involved in lead qualification and sales enablement. Consultants and service providers responsible for developing customer solutions. Entrepreneurs and business owners involved in complex sales negotiations.

Learning Outcomes

  • Conduct structured customer discovery conversations to identify business needs and priorities.
  • Apply questioning techniques that reveal underlying challenges and decision criteria.
  • Analyze customer requirements and translate them into practical solution options.
  • Develop value propositions tailored to different customer stakeholders.
  • Explain the financial, operational, and strategic benefits of proposed solutions.
  • Map customer decision-making structures and identify key influencers.
  • Prepare customer-focused proposals and presentations supported by relevant evidence.
  • Respond to objections by clarifying concerns and reinforcing business value.
  • Negotiate commercial terms without relying solely on price concessions.
  • Qualify opportunities according to customer needs, decision authority, budget, and timing.
  • Manage sales pipelines and establish clear next steps for each opportunity.
  • Build account development plans that support customer retention and long-term growth.

Course Outline

Day 1

Foundations of Consultative and Solution Selling

  • The evolution from transactional selling to consultative and solution-based approaches.
  • Understanding the modern B2B customer and the complexity of business purchasing decisions.
  • Principles of trust-based selling and professional credibility.
  • The role of industry knowledge, customer research, and commercial awareness.
  • Understanding customer business models, strategic objectives, and operational priorities.
  • Differentiating product features, functional benefits, and business outcomes.
  • Recognizing the limitations of price-driven and product-focused selling.
  • Establishing a structured sales process from initial contact to closing.
  • Building professional rapport while maintaining a clear business focus.
  • Identifying opportunities for long-term customer value and account development.
  • Practical Exercise:
  • Analyze a customer scenario and compare a product-focused sales approach with a consultative approach. Develop an initial engagement strategy based on the customer's business priorities.
Day 2

Customer Discovery, Needs Analysis, and Strategic Questioning

  • Preparing for customer meetings through research and opportunity analysis.
  • Understanding customer challenges, objectives, constraints, and expectations.
  • Applying open-ended, probing, clarifying, and follow-up questions.
  • Using active listening to identify priorities and uncover underlying concerns.
  • Distinguishing stated needs from root problems and business implications.
  • Exploring the operational and financial consequences of unresolved challenges.
  • Identifying the customer's desired outcomes and measures of success.
  • Understanding budget considerations, purchasing criteria, and implementation requirements.
  • Qualifying sales opportunities through structured discovery.
  • Documenting customer insights and translating them into actionable requirements.
  • Recognizing buying signals and determining appropriate next steps.
  • Practical Exercise:
  • Conduct a simulated customer discovery meeting, identify explicit and underlying needs, and prepare a concise customer requirements summary with recommended follow-up questions.
Day 3

Solution Design and Value Proposition Development

  • Translating customer requirements into appropriate solution options.
  • Aligning products and services with customer business objectives.
  • Developing solutions around outcomes rather than individual product features.
  • Connecting proposed solutions to operational efficiency, cost control, productivity, risk reduction, or revenue growth.
  • Constructing clear and differentiated value propositions.
  • Quantifying business benefits using customer data, reasonable assumptions, and relevant evidence.
  • Developing a business case and communicating return on investment where appropriate.
  • Identifying solution gaps, implementation risks, and delivery constraints.
  • Customizing presentations for technical, financial, operational, and executive audiences.
  • Demonstrating how a proposed solution addresses the customer's priorities.
  • Differentiating the offering from competing alternatives without unsupported claims.
  • Coordinating with technical, operational, and delivery teams to validate proposed solutions.
  • Practical Exercise:
  • Develop a tailored solution and value proposition for a customer case study. Present the recommended approach, expected business benefits, implementation considerations, and measures of success.
Day 4

Handling Objections, Stakeholder Management, and Value-Based Negotiation

  • Understanding the causes of customer objections and resistance.
  • Distinguishing genuine concerns from requests for additional information or negotiation.
  • Responding to price objections by exploring value, scope, and customer priorities.
  • Using evidence, examples, and relevant business outcomes to address concerns.
  • Managing objections related to risk, implementation, timing, and supplier credibility.
  • Mapping decision-makers, technical evaluators, financial approvers, and other influencers.
  • Adapting communication to different stakeholder interests and decision criteria.
  • Managing competing priorities and differing opinions within customer organizations.
  • Applying value-based negotiation principles to commercial discussions.
  • Protecting margins while exploring scope, delivery, service, and contractual alternatives.
  • Recognizing negotiation boundaries and identifying mutually beneficial options.
  • Confirming agreements, responsibilities, and next steps.
  • Practical Exercise:
  • Participate in a simulated negotiation involving multiple customer stakeholders, a price objection, and implementation concerns. Develop a response strategy that protects value while addressing the customer's priorities.
Day 5

Sales Opportunity Management, Closing, and Account Development

  • Managing consultative sales opportunities through a structured pipeline.
  • Evaluating opportunity quality, customer readiness, and probability of progression.
  • Establishing clear objectives and next steps after each customer interaction.
  • Preparing proposals that connect customer challenges, solution design, benefits, and commercial terms.
  • Presenting recommendations and securing customer alignment.
  • Recognizing buying signals and identifying appropriate closing approaches.
  • Addressing final concerns and confirming decision requirements.
  • Managing follow-up activities without creating unnecessary pressure.
  • Coordinating internal resources to support proposal development and solution delivery.
  • Transitioning from sales commitment to implementation and customer onboarding.
  • Conducting account reviews to identify new needs and expansion opportunities.
  • Measuring sales effectiveness through conversion rates, pipeline progression, customer retention, and account growth.
  • Practical Exercise:
  • Develop a sales opportunity plan covering customer needs, stakeholders, proposed solution, value proposition, objections, negotiation strategy, closing actions, and post-sale account development.

Upcoming Dates

Selected date

Istanbul · 4 – 8 Oct 2027 · Classroom

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LondonScheduled
2 – 6 Nov 2026€5,600—
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MadinahScheduled
9 – 13 Nov 2026€4,200—
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MadridScheduled
9 – 13 Nov 2026€5,400—
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MakkahScheduled
16 – 20 Nov 2026€4,200—
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ManamaScheduled
23 – 27 Nov 2026€4,700€4,230until 2 Nov
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MilanScheduled
30 Nov – 4 Dec 2026€6,000€5,400until 9 Nov
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MuscatScheduled
7 – 11 Dec 2026€5,300€4,770until 16 Nov
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OnlineScheduled
13 – 17 Dec 2026€1,700€1,530until 23 Nov
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ParisScheduled
21 – 25 Dec 2026€5,700€5,130until 30 Nov
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RiyadhScheduled
28 Dec 2026 – 1 Jan 2027€4,200€3,780until 7 Dec
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RomeScheduled
28 Dec 2026 – 1 Jan 2027€5,800€5,220until 7 Dec
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ViennaScheduled
4 – 8 Jan 2027€5,700€5,130until 14 Dec
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AbujaScheduled
11 – 15 Jan 2027€5,100€4,590until 21 Dec
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AccraScheduled
18 – 22 Jan 2027€5,100€4,590until 28 Dec
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AmmanScheduled
24 – 28 Jan 2027€3,100€2,790until 4 Jan
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AmsterdamScheduled
1 – 5 Feb 2027€5,400€4,860until 11 Jan
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BakuScheduled
8 – 12 Feb 2027€4,800€4,320until 18 Jan
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BarcelonaScheduled
15 – 19 Feb 2027€5,400€4,860until 25 Jan
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CairoScheduled
15 – 19 Feb 2027€3,300€2,970until 25 Jan
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Cape TownScheduled
22 – 26 Feb 2027€5,100€4,590until 1 Feb
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CasablancaScheduled
1 – 5 Mar 2027€4,300€3,870until 8 Feb
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DammamScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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DohaScheduled
15 – 19 Mar 2027€4,400€3,960until 22 Feb
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DubaiScheduled
21 – 25 Mar 2027€4,400€3,960until 1 Mar
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GenevaScheduled
29 Mar – 2 Apr 2027€6,300€5,670until 8 Mar
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IstanbulScheduled
29 Mar – 2 Apr 2027€4,700€4,230until 8 Mar
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JeddahScheduled
4 – 8 Apr 2027€4,200€3,780until 15 Mar
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KigaliScheduled
12 – 16 Apr 2027€5,100€4,590until 22 Mar
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Kuala LumpurScheduled
19 – 23 Apr 2027€4,400€3,960until 29 Mar
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LisbonScheduled
26 – 30 Apr 2027€5,400€4,860until 5 Apr
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IstanbulScheduled
4 – 8 Oct 2027€4,700€4,230until 13 Sept
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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