Management Skills#1374
Essential Management Skills Training Course
Strengthens core skills for leading teams, setting priorities, delegating and making decisions, easing the move into people and performance management.
5 Days·Classroom
Communication & Negotiation Skills Training Course
Builds the skills to communicate clearly, handle difficult conversations, resolve disagreements and negotiate outcomes that serve all parties involved.
MGT · Management SkillsAll Levels#2810ClassroomEnglish , Arabic
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy
Sectors:Business, Management & LeadershipCategories:Management Skills
Course Overview
Effective communication and negotiation are essential for building professional relationships, resolving disagreements, influencing decisions, and achieving mutually beneficial outcomes. In complex workplace environments, the ability to communicate clearly, understand different perspectives, and manage difficult conversations directly affects collaboration, productivity, and business results. This course develops practical skills in verbal and non-verbal communication, active listening, questioning techniques, persuasive communication, conflict management, and structured negotiation. Participants explore how to adapt their communication style to different audiences, recognize behavioral patterns, manage objections, and respond constructively under pressure. Practical scenarios and role-play exercises help translate these techniques into real workplace situations. The programme equips participants with a structured approach to preparing for negotiations, identifying interests, evaluating alternatives, and reaching sustainable agreements. It also strengthens confidence in high-stakes conversations, stakeholder engagement, and cross-functional collaboration, supporting better decisions and stronger professional relationships.
Learning Objectives
- Apply clear and structured communication techniques in professional settings.
- Use active listening and effective questioning to identify needs and expectations.
- Adapt communication styles to different audiences and workplace situations.
- Apply persuasive communication techniques to influence decisions ethically.
- Identify negotiation objectives, priorities, and acceptable outcomes.
- Prepare negotiation strategies using interests, alternatives, and bargaining limits.
- Manage objections, disagreements, and challenging conversations constructively.
- Apply conflict resolution techniques to reduce tension and reach practical solutions.
- Develop mutually beneficial agreements while protecting organizational interests.
- Evaluate communication and negotiation outcomes to improve future performance.
Who Should Attend
Managers, team leaders, and department heads.
Business development, sales, and account management professionals.
Procurement, purchasing, and contract management specialists.
Human resources and employee relations professionals.
Project managers and cross-functional team coordinators.
Customer service and client relationship professionals.
Professionals involved in stakeholder management, conflict resolution, or business negotiations.
Learning Outcomes
- Deliver clear, concise, and audience-focused professional messages.
- Demonstrate active listening, purposeful questioning, and constructive feedback.
- Recognize communication barriers and adapt responses to different situations.
- Use persuasion and influence techniques while maintaining professional credibility.
- Prepare negotiation plans with defined objectives, priorities, and fallback options.
- Distinguish between positions and underlying interests during negotiations.
- Respond effectively to objections, pressure tactics, and difficult behavior.
- Manage workplace disagreements using structured conflict resolution methods.
- Reach practical agreements that balance business objectives and relationship quality.
- Assess negotiation results and identify opportunities for improvement.
Course Outline
Course Outline
Communication Fundamentals & Professional Interaction
- Principles of effective workplace communication and common communication barriers.
- Verbal, non-verbal, and written communication in professional environments.
- Active listening, clarification, paraphrasing, and purposeful questioning.
- Understanding communication preferences and adapting messages to different audiences.
- Structuring clear messages for meetings, presentations, and business discussions.
- Giving and receiving constructive feedback.
- Practical Exercise: Conduct a workplace communication simulation to identify listening gaps, improve message clarity, and provide constructive feedback.
Persuasion, Influence & Managing Difficult Conversations
- Principles of ethical persuasion and professional influence.
- Building credibility, trust, and rapport with colleagues and stakeholders.
- Communicating with confidence, assertiveness, and emotional awareness.
- Recognizing emotional triggers and managing reactions under pressure.
- Handling resistance, misunderstandings, and sensitive workplace discussions.
- Applying de-escalation techniques to maintain productive dialogue.
- Practical Exercise: Role-play a difficult workplace conversation, applying assertive communication, active listening, and de-escalation techniques.
Negotiation Strategy, Preparation & Planning
- Negotiation principles, stages, and common negotiation approaches.
- Defining objectives, priorities, constraints, and acceptable outcomes.
- Identifying interests, positions, and the needs of different parties.
- Assessing alternatives and the Best Alternative to a Negotiated Agreement (BATNA).
- Establishing reservation points, target outcomes, and negotiation limits.
- Researching counterparties and preparing negotiation scenarios.
- Practical Exercise: Prepare a negotiation plan for a commercial or workplace scenario, including objectives, BATNA, priorities, and potential concessions.
Negotiation Techniques, Conflict Management & Agreement Building
- Distributive and integrative negotiation approaches and when to use each.
- Asking strategic questions and using information to improve negotiation outcomes.
- Managing objections, deadlocks, competing demands, and time pressure.
- Responding to aggressive tactics and maintaining professional boundaries.
- Identifying trade-offs and creating value through conditional concessions.
- Reaching, documenting, and confirming clear and workable agreements.
- Practical Exercise: Participate in a structured negotiation simulation involving competing priorities, objections, and the development of a mutually acceptable agreement.
Advanced Negotiation Practice & Workplace Application
- Negotiating with senior stakeholders, clients, suppliers, and internal teams.
- Cross-cultural communication and adapting negotiation approaches to different contexts.
- Managing multi-party negotiations and balancing competing interests.
- Communicating decisions, commitments, and expectations after negotiations.
- Evaluating negotiation performance, agreement quality, and relationship outcomes.
- Developing a personal improvement plan for communication and negotiation effectiveness.
- Practical Exercise: Complete an end-to-end negotiation scenario and evaluate performance against preparation quality, communication effectiveness, problem-solving, and agreement outcomes.
Upcoming Dates
Selected date
Baku · 22 – 26 Feb 2027 · Classroom
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| City | Dates | Price per Participant | Early Bird | |
|---|---|---|---|---|
ManamaScheduled | 2 – 6 Nov 2026 | €4,700 | — | |
MilanScheduled | 9 – 13 Nov 2026 | €6,000 | — | |
MuscatScheduled | 16 – 20 Nov 2026 | €5,300 | — | |
OnlineScheduled | 22 – 26 Nov 2026 | €1,700 | €1,530until 2 Nov | |
MadinahScheduled | 23 – 27 Nov 2026 | €4,200 | €3,780until 2 Nov | |
RomeScheduled | 30 Nov – 4 Dec 2026 | €5,800 | €5,220until 9 Nov | |
ParisScheduled | 30 Nov – 4 Dec 2026 | €5,700 | €5,130until 9 Nov | |
TunisiaScheduled | 7 – 11 Dec 2026 | €3,800 | €3,420until 16 Nov | |
MakkahScheduled | 14 – 18 Dec 2026 | €4,200 | €3,780until 23 Nov | |
ViennaScheduled | 14 – 18 Dec 2026 | €5,700 | €5,130until 23 Nov | |
AbujaScheduled | 21 – 25 Dec 2026 | €5,100 | €4,590until 30 Nov | |
AccraScheduled | 28 Dec 2026 – 1 Jan 2027 | €5,100 | €4,590until 7 Dec | |
AmmanScheduled | 3 – 7 Jan 2027 | €3,100 | €2,790until 14 Dec | |
MarbellaScheduled | 4 – 8 Jan 2027 | €5,400 | €4,860until 14 Dec | |
BangkokScheduled | 11 – 15 Jan 2027 | €6,100 | €5,490until 21 Dec | |
AmsterdamScheduled | 11 – 15 Jan 2027 | €5,400 | €4,860until 21 Dec | |
BarcelonaScheduled | 18 – 22 Jan 2027 | €5,400 | €4,860until 28 Dec | |
BerlinScheduled | 25 – 29 Jan 2027 | €5,800 | €5,220until 4 Jan | |
TrabzonScheduled | 25 – 29 Jan 2027 | €4,700 | €4,230until 4 Jan | |
CairoScheduled | 1 – 5 Feb 2027 | €3,300 | €2,970until 11 Jan | |
Cape TownScheduled | 8 – 12 Feb 2027 | €5,100 | €4,590until 18 Jan | |
CasablancaScheduled | 15 – 19 Feb 2027 | €4,300 | €3,870until 25 Jan | |
DammamScheduled | 22 – 26 Feb 2027 | €4,200 | €3,780until 1 Feb | |
BakuScheduled | 22 – 26 Feb 2027 | €4,800 | €4,320until 1 Feb | |
DohaScheduled | 1 – 5 Mar 2027 | €4,400 | €3,960until 8 Feb | |
DubaiScheduled | 7 – 11 Mar 2027 | €4,400 | €3,960until 15 Feb | |
FrankfurtScheduled | 8 – 12 Mar 2027 | €5,800 | €5,220until 15 Feb | |
BeirutScheduled | 14 – 18 Mar 2027 | €4,000 | €3,600until 22 Feb | |
HamburgScheduled | 15 – 19 Mar 2027 | €5,800 | €5,220until 22 Feb | |
IstanbulScheduled | 22 – 26 Mar 2027 | €4,700 | €4,230until 1 Mar |
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