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Quest Training

Cloud Infrastructure Operations & Resilience Training Course

Builds reliable cloud operations across compute, storage and networking, with monitoring, capacity planning, backup and recovery that keep services resilient.

CLDS · Cloud Security & Cloud InfrastructureAll Levels#2514ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Information Technology & CybersecurityCategories:Cloud Security & Cloud Infrastructure

Course Overview

This advanced practical course provides a structured framework for managing cloud infrastructure operations while maintaining availability, performance, security, recoverability, and operational resilience. It focuses on the practical management of compute, storage, networking, workloads, monitoring, capacity, and operational processes across modern cloud environments. The programme examines how organisations can establish reliable cloud operations, manage infrastructure performance, detect and resolve operational issues, prepare for service disruptions, and maintain continuity across cloud-based services. It integrates operational management with resilience engineering, disaster recovery, backup strategies, incident response, and service continuity. Through practical infrastructure assessments, monitoring exercises, incident scenarios, capacity planning activities, recovery simulations, and operational case studies, participants develop the ability to manage cloud infrastructure efficiently, respond to failures, strengthen resilience, and establish sustainable operational practices.

Learning Objectives

  • Analyse the key principles and components of cloud infrastructure operations.
  • Evaluate compute, storage, networking, and workload requirements within cloud environments.
  • Develop effective operational processes for cloud infrastructure management.
  • Apply monitoring and observability techniques to assess infrastructure health and performance.
  • Evaluate capacity, availability, scalability, and resource utilisation.
  • Identify infrastructure failures, performance issues, and operational bottlenecks.
  • Develop incident response and problem management approaches for cloud infrastructure.
  • Design backup, recovery, and disaster recovery strategies for critical cloud workloads.
  • Assess resilience requirements and identify potential single points of failure.
  • Establish operational controls that support service continuity and availability.
  • Evaluate infrastructure performance and develop optimisation opportunities.
  • Build an integrated cloud operations and resilience framework with continuous improvement mechanisms.

Who Should Attend

This course is designed for cloud engineers, infrastructure engineers, cloud operations professionals, system administrators, IT operations managers, infrastructure managers, network specialists, platform engineers, and technology professionals responsible for operating cloud environments. It is also suitable for cloud architects, enterprise architects, DevOps and DevSecOps professionals, cybersecurity specialists, IT service management professionals, disaster recovery specialists, business continuity professionals, and technology managers responsible for service availability and resilience. The programme is particularly relevant to organisations operating business-critical cloud workloads that require high availability, reliable operations, effective recovery capabilities, and strong infrastructure resilience.

Learning Outcomes

  • Explain the operating principles of modern cloud infrastructure environments.
  • Assess the operational health and performance of cloud infrastructure.
  • Manage compute, storage, networking, and workload resources effectively.
  • Establish monitoring, observability, logging, and alerting mechanisms.
  • Analyse capacity, utilisation, availability, and scalability requirements.
  • Diagnose infrastructure failures and performance degradation.
  • Apply structured incident and problem management techniques.
  • Design backup, recovery, and disaster recovery approaches for critical workloads.
  • Assess resilience and identify infrastructure dependencies and single points of failure.
  • Develop service continuity and recovery procedures.
  • Evaluate operational performance and identify infrastructure optimisation opportunities.
  • Develop an integrated cloud infrastructure operations and resilience improvement plan.

Course Outline

Day 1

Cloud Infrastructure Operations & Service Management

  • Principles of cloud infrastructure operations
  • Cloud compute, storage, and networking components
  • Infrastructure architecture and operational dependencies
  • Workload management and service requirements
  • Infrastructure provisioning and configuration
  • Operational standards and procedures
  • Service availability and operational responsibilities
  • Infrastructure documentation and configuration management
  • Operational risk identification
  • Practical Application: Assess a cloud infrastructure environment and develop an operational management framework
Day 2

Monitoring, Observability, Performance & Capacity Management

  • Infrastructure monitoring principles
  • Metrics, logs, traces, and observability
  • Monitoring compute, storage, and network performance
  • Health checks and service availability monitoring
  • Performance baselines and thresholds
  • Capacity planning and resource utilisation
  • Scalability and elasticity management
  • Detecting performance degradation and anomalies
  • Operational dashboards and reporting
  • Practical Application: Develop a cloud monitoring and performance management framework
Day 3

Incident Response, Troubleshooting & Operational Resilience

  • Cloud infrastructure incident management
  • Incident classification and prioritisation
  • Fault detection and troubleshooting
  • Root cause analysis
  • Problem management and recurring failures
  • Escalation and communication procedures
  • Infrastructure dependencies and failure domains
  • Single points of failure
  • Resilience engineering principles
  • Practical Application: Analyse a cloud infrastructure failure and develop an incident response and recovery approach
Day 4

Backup, Disaster Recovery & Business Continuity

  • Backup strategies for cloud workloads
  • Recovery objectives and service requirements
  • Recovery point and recovery time considerations
  • Disaster recovery architectures
  • High availability and redundancy
  • Failover and recovery mechanisms
  • Data protection and recovery validation
  • Disaster recovery testing
  • Business continuity considerations for cloud services
  • Practical Application: Design a disaster recovery and service continuity strategy for critical cloud workloads
Day 5

Advanced Cloud Operations, Optimisation & Resilience Strategy

  • Cloud infrastructure optimisation
  • Resource utilisation and operational efficiency
  • Availability and resilience improvement
  • Automation of operational processes
  • Operational security and control integration
  • Resilience metrics and performance indicators
  • Operational maturity assessment
  • Continuous improvement and lessons learned
  • Governance and long-term operational planning
  • Final Workshop: Develop an integrated cloud infrastructure operations and resilience roadmap

Upcoming Dates

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Amsterdam · 23 – 27 Nov 2026 · Classroom

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CityDatesPrice per ParticipantEarly Bird
TunisiaScheduled
2 – 6 Nov 2026€4,300—
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ViennaScheduled
9 – 13 Nov 2026€6,400—
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AmmanScheduled
15 – 19 Nov 2026€4,000—
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AmsterdamScheduled
23 – 27 Nov 2026€6,000€5,400until 2 Nov
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BakuScheduled
23 – 27 Nov 2026€5,300€4,770until 2 Nov
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BarcelonaScheduled
30 Nov – 4 Dec 2026€6,000€5,400until 9 Nov
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CairoScheduled
7 – 11 Dec 2026€3,800€3,420until 16 Nov
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CasablancaScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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DammamScheduled
21 – 25 Dec 2026€4,800€4,320until 30 Nov
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DohaScheduled
28 Dec 2026 – 1 Jan 2027€4,700€4,230until 7 Dec
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DubaiScheduled
3 – 7 Jan 2027€4,700€4,230until 14 Dec
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GenevaScheduled
4 – 8 Jan 2027€7,300€6,570until 14 Dec
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IstanbulScheduled
11 – 15 Jan 2027€5,300€4,770until 21 Dec
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Kuala LumpurScheduled
18 – 22 Jan 2027€4,700€4,230until 28 Dec
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LisbonScheduled
25 – 29 Jan 2027€6,000€5,400until 4 Jan
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LondonScheduled
1 – 5 Feb 2027€5,800€5,220until 11 Jan
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MadridScheduled
8 – 12 Feb 2027€6,000€5,400until 18 Jan
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MakkahScheduled
15 – 19 Feb 2027€4,800€4,320until 25 Jan
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ManamaScheduled
22 – 26 Feb 2027€5,300€4,770until 1 Feb
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MarrakeshScheduled
22 – 26 Feb 2027€4,700€4,230until 1 Feb
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MilanScheduled
1 – 5 Mar 2027€7,000€6,300until 8 Feb
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MunichScheduled
8 – 12 Mar 2027€6,000€5,400until 15 Feb
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MuscatScheduled
15 – 19 Mar 2027€6,300€5,670until 22 Feb
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OnlineScheduled
21 – 25 Mar 2027€2,700€2,430until 1 Mar
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ParisScheduled
29 Mar – 2 Apr 2027€6,700€6,030until 8 Mar
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RiyadhScheduled
5 – 9 Apr 2027€4,800€4,320until 15 Mar
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SalalahScheduled
12 – 16 Apr 2027€6,300€5,670until 22 Mar
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RomeScheduled
12 – 16 Apr 2027€7,000€6,300until 22 Mar
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SingaporeScheduled
19 – 23 Apr 2027€8,000€7,200until 29 Mar
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TrabzonScheduled
26 – 30 Apr 2027€5,300€4,770until 5 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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