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Quest Training

Business Process Reengineering (BPR) Training Course

Guides teams to map current processes, expose bottlenecks and duplicated work, and fundamentally redesign workflows for major gains in efficiency and service.

BPI · Business Process Improvement & ReengineeringAll Levels#2721ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Business Process Improvement & Reengineering

Course Overview

The Business Process Reengineering (BPR) Training Course provides a structured approach to fundamentally reviewing and redesigning business processes to achieve significant improvements in efficiency, service quality, cost-effectiveness, and organizational performance. It focuses on challenging existing practices, eliminating unnecessary activities, and developing streamlined processes aligned with strategic objectives. Participants will explore how to identify process inefficiencies, analyze workflows, assess organizational constraints, and design improved operating models. The course introduces practical tools for process mapping, root cause analysis, performance measurement, and process redesign, supported by relevant business scenarios and case studies. The programme also addresses the organizational and technological aspects of successful business process reengineering, including stakeholder engagement, change management, digital enablement, implementation planning, and continuous performance monitoring.

Learning Objectives

  • Explain the principles, objectives, and business value of Business Process Reengineering.
  • Identify inefficient workflows, duplicated activities, and operational bottlenecks.
  • Map and document existing business processes using structured techniques.
  • Analyze process performance and identify root causes of inefficiency.
  • Develop redesigned processes aligned with organizational strategy and customer needs.
  • Evaluate opportunities for automation and digital transformation.
  • Establish performance indicators to measure process improvement.
  • Assess operational risks and organizational impacts associated with process redesign.
  • Develop implementation plans that address responsibilities, resources, and timelines.
  • Apply change management techniques to support the adoption of redesigned processes.

Who Should Attend

This course is designed for managers, department heads, business process owners, operations managers, quality professionals, business analysts, project managers, and organizational development specialists responsible for improving business performance and operational effectiveness. It is also suitable for professionals in government entities, financial institutions, oil and gas companies, industrial organizations, and large corporations seeking to simplify procedures, improve service delivery, reduce operational waste, and align business processes with digital transformation initiatives.

Learning Outcomes

  • By the end of the course, participants will be able to:
  • Assess existing processes and identify opportunities for fundamental improvement.
  • Develop process maps that clarify activities, responsibilities, and dependencies.
  • Distinguish between value-adding and non-value-adding activities.
  • Apply root cause analysis to recurring process problems.
  • Design improved workflows that reduce unnecessary steps and delays.
  • Evaluate the suitability of automation and digital tools for redesigned processes.
  • Define measurable KPIs for monitoring process performance.
  • Assess implementation risks and stakeholder impacts.
  • Prepare a structured business process reengineering implementation plan.
  • Monitor results and recommend further improvements based on performance data.

Course Outline

Day 1

Fundamentals of Business Process Reengineering

  • Introduction to BPR: concepts, principles, and objectives.
  • BPR versus continuous process improvement and business process management.
  • The relationship between process redesign and organizational strategy.
  • Identifying the need for reengineering and defining improvement priorities.
  • Understanding customer requirements and internal stakeholder expectations.
  • Case study: Recognizing opportunities for fundamental process improvement.
  • Practical exercise: Selecting a process for reengineering and defining its objectives.
Day 2

Process Mapping and Current-State Analysis

  • Identifying process boundaries, inputs, outputs, and stakeholders.
  • Developing current-state process maps and workflow diagrams.
  • Analyzing handoffs, approval stages, delays, and duplicated activities.
  • Identifying bottlenecks, unnecessary controls, and non-value-adding tasks.
  • Applying root cause analysis to process inefficiencies.
  • Collecting baseline data and assessing existing performance.
  • Practical exercise: Mapping and analyzing a current business process.
Day 3

Process Redesign and Future-State Development

  • Principles of effective process redesign.
  • Challenging existing assumptions and eliminating unnecessary steps.
  • Simplifying procedures, responsibilities, and decision-making structures.
  • Designing future-state workflows and defining process ownership.
  • Evaluating automation and digital transformation opportunities.
  • Assessing feasibility, resource requirements, and operational risks.
  • Practical exercise: Designing an improved future-state process.
Day 4

Implementation, Change Management, and Performance Measurement

  • Developing a BPR implementation roadmap.
  • Defining roles, responsibilities, milestones, and resource requirements.
  • Managing stakeholder engagement and organizational resistance.
  • Communicating process changes and preparing employees for implementation.
  • Establishing KPIs, service standards, and performance baselines.
  • Monitoring implementation progress and managing operational risks.
  • Practical exercise: Preparing an implementation and performance measurement plan.
Day 5

Sustaining Improvements and BPR Project Workshop

  • Evaluating redesigned processes against defined performance objectives.
  • Conducting gap analysis between current and target performance.
  • Establishing governance, accountability, and process control mechanisms.
  • Integrating BPR with quality management and digital transformation initiatives.
  • Identifying lessons learned and opportunities for further optimization.
  • Final workshop: Developing a BPR proposal for a selected organizational process.
  • Presentation of action plans, implementation priorities, and expected measurable outcomes.

Upcoming Dates

Selected date

Online · 2 – 6 May 2027

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
9 – 13 Nov 2026€5,700—
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RomeScheduled
16 – 20 Nov 2026€5,800—
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SingaporeScheduled
23 – 27 Nov 2026€6,700€6,030until 2 Nov
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TrabzonScheduled
30 Nov – 4 Dec 2026€4,700€4,230until 9 Nov
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ViennaScheduled
7 – 11 Dec 2026€5,700€5,130until 16 Nov
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AmmanScheduled
13 – 17 Dec 2026€3,100€2,790until 23 Nov
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AmsterdamScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BakuScheduled
21 – 25 Dec 2026€4,800€4,320until 30 Nov
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BarcelonaScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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CairoScheduled
4 – 8 Jan 2027€3,300€2,970until 14 Dec
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CasablancaScheduled
11 – 15 Jan 2027€4,300€3,870until 21 Dec
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DohaScheduled
18 – 22 Jan 2027€4,400€3,960until 28 Dec
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DammamScheduled
18 – 22 Jan 2027€4,200€3,780until 28 Dec
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DubaiScheduled
24 – 28 Jan 2027€4,400€3,960until 4 Jan
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GenevaScheduled
1 – 5 Feb 2027€6,300€5,670until 11 Jan
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IstanbulScheduled
8 – 12 Feb 2027€4,700€4,230until 18 Jan
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JeddahScheduled
14 – 18 Feb 2027€4,200€3,780until 25 Jan
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Kuala LumpurScheduled
22 – 26 Feb 2027€4,400€3,960until 1 Feb
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LisbonScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
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LondonScheduled
8 – 12 Mar 2027€5,600€5,040until 15 Feb
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MadinahScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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MadridScheduled
15 – 19 Mar 2027€5,400€4,860until 22 Feb
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MakkahScheduled
22 – 26 Mar 2027€4,200€3,780until 1 Mar
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ManamaScheduled
29 Mar – 2 Apr 2027€4,700€4,230until 8 Mar
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MarbellaScheduled
5 – 9 Apr 2027€5,400€4,860until 15 Mar
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MarrakeshScheduled
12 – 16 Apr 2027€4,300€3,870until 22 Mar
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MilanScheduled
19 – 23 Apr 2027€6,000€5,400until 29 Mar
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MunichScheduled
26 – 30 Apr 2027€5,400€4,860until 5 Apr
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MuscatScheduled
26 – 30 Apr 2027€5,300€4,770until 5 Apr
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OnlineScheduled
2 – 6 May 2027€1,700€1,530until 12 Apr
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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