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Quest Training

Business Process Management (BPM) Fundamentals & Best Practices Training Course

Introduces the BPM lifecycle and how to classify, map, standardize and continuously improve core, supporting and cross-functional business processes.

BPBA · Business Process Management & Business AnalysisAll Levels#2149ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Business, Management & LeadershipCategories:Business Process Management & Business Analysis

Course Overview

This comprehensive Business Process Management (BPM) Fundamentals & Best Practices Training Course provides participants with a structured and practical understanding of how organizations can design, analyze, improve, standardize, and continuously manage business processes. The programme focuses on establishing a process-oriented approach that strengthens operational efficiency, consistency, accountability, and organizational performance. Participants will explore the core principles of Business Process Management, including process identification, process mapping, process analysis, process documentation, process ownership, performance measurement, and continuous improvement. The course examines how organizations can move from fragmented or function-based operations toward integrated end-to-end processes that support strategic objectives and customer requirements. The programme also introduces widely used BPM practices and methodologies for identifying process inefficiencies, eliminating unnecessary activities, reducing bottlenecks, improving handoffs, managing process risks, and establishing effective process governance. Participants will learn how to use practical process analysis techniques and performance indicators to support evidence-based improvement decisions. Through practical exercises, case studies, process-mapping workshops, and improvement simulations, participants will develop the ability to assess existing processes, identify improvement opportunities, redesign workflows, and establish sustainable BPM practices that contribute to operational excellence and long-term organizational performance.

Learning Objectives

  • By the end of this course, participants will be able to:
  • Understand the fundamental principles, concepts, and lifecycle of Business Process Management.
  • Identify and classify core, supporting, management, and cross-functional business processes.
  • Map and document existing business processes using structured process analysis techniques.
  • Analyze process performance and identify bottlenecks, inefficiencies, duplication, and unnecessary activities.
  • Apply BPM best practices to improve process efficiency, consistency, quality, and customer value.
  • Evaluate process inputs, outputs, activities, roles, responsibilities, controls, and dependencies.
  • Develop practical process improvement initiatives based on identified performance gaps and business priorities.
  • Establish meaningful process performance indicators and measurement frameworks.
  • Apply process governance principles to strengthen ownership, accountability, standardization, and control.
  • Assess operational risks and control weaknesses within business processes.
  • Design improved workflows that support digitalization, automation, and cross-functional integration.
  • Develop a practical roadmap for implementing and sustaining BPM and continuous process improvement.

Who Should Attend

This course is designed for professionals involved in business process management, operational excellence, process improvement, quality management, transformation, governance, and organizational performance. It is particularly suitable for Business Process Managers, Process Owners, Process Analysts, Business Analysts, Operations Managers, Continuous Improvement Professionals, Quality Managers, Operational Excellence Teams, Project and Programme Managers, Transformation Professionals, and Management Consultants. The programme is also valuable for department heads, executives, managers, and specialists working in finance, human resources, procurement, customer service, information technology, supply chain, government operations, banking, oil and gas, manufacturing, and other organizations seeking to improve operational efficiency and process maturity.

Learning Outcomes

  • Upon completion of the course, participants will be able to:
  • Explain the role of BPM in improving organizational performance and achieving strategic objectives.
  • Identify and structure an organization’s key business processes and process architecture.
  • Define process boundaries, stakeholders, owners, inputs, outputs, activities, and controls.
  • Create clear process maps and workflow documentation for current-state processes.
  • Analyze processes to identify bottlenecks, duplication, delays, waste, and control weaknesses.
  • Evaluate process performance using relevant operational and business indicators.
  • Apply structured techniques for root-cause analysis and process improvement.
  • Redesign inefficient processes using practical BPM improvement principles.
  • Establish appropriate process ownership, governance, controls, and accountability.
  • Develop KPIs and performance measures for monitoring process effectiveness.
  • Identify opportunities for technology enablement, workflow automation, and digital process improvement.
  • Develop an actionable BPM improvement roadmap aligned with organizational priorities.

Course Outline

Course Outline

Day 1

Business Process Management Fundamentals & Process-Oriented Organizations

  • Introduction to Business Process Management
  • BPM concepts, principles, terminology, and lifecycle
  • Process-based versus function-based organizational management
  • Business processes and their relationship with organizational strategy
  • Core, supporting, management, and cross-functional processes
  • Process hierarchy and process architecture
  • Process owners, stakeholders, customers, and responsibilities
  • End-to-end process thinking
  • Process maturity and organizational process capabilities
  • Identifying critical business processes
  • BPM governance fundamentals
  • Practical Workshop: Developing a high-level process architecture for a selected organization
Day 2

Process Identification, Mapping & Documentation

  • Process discovery and identification techniques
  • Defining process scope and boundaries
  • Process inputs, outputs, activities, resources, and dependencies
  • Current-state process analysis
  • Process mapping principles and best practices
  • Workflow documentation techniques
  • Identifying roles and responsibilities across processes
  • Process handoffs and cross-functional dependencies
  • Identifying process variations and exceptions
  • Documenting procedures, controls, and decision points
  • Establishing standardized process documentation
  • Practical Workshop: Mapping and documenting an existing business process
Day 3

Process Analysis, Performance Measurement & Root-Cause Analysis

  • Business process performance analysis
  • Identifying bottlenecks, delays, duplication, and inefficiencies
  • Process waste and non-value-added activities
  • Root-cause analysis techniques
  • Process risk and control analysis
  • Measuring process cycle time, cost, quality, productivity, and service levels
  • Developing effective process KPIs
  • Process performance baselines and targets
  • Identifying process gaps and improvement priorities
  • Benchmarking and process performance comparison
  • Using data to support process improvement decisions
  • Practical Workshop: Diagnosing process problems and developing a root-cause analysis
Day 4

Process Improvement, Redesign & Digital Transformation

  • Principles of business process improvement
  • Process optimization and simplification
  • Eliminating unnecessary activities and process duplication
  • Redesigning inefficient workflows
  • Improving process handoffs and accountability
  • Standardization and process controls
  • Integrating risk management into process improvement
  • Digital process transformation
  • Workflow automation and technology-enabled processes
  • Identifying automation opportunities
  • Managing process change and stakeholder adoption
  • Practical Workshop: Redesigning an inefficient process and developing a future-state workflow
Day 5

BPM Governance, Continuous Improvement & Implementation

  • Establishing effective BPM governance
  • Process ownership and accountability frameworks
  • Process performance monitoring and reporting
  • BPM dashboards and management reporting
  • Continuous process improvement frameworks
  • Prioritizing BPM initiatives and improvement opportunities
  • Managing process improvement portfolios
  • Sustaining process standards and performance gains
  • Integrating BPM with operational excellence and organizational strategy
  • Developing BPM implementation roadmaps
  • Managing implementation risks and organizational change
  • Final Integrated Workshop: Developing a practical BPM improvement roadmap, KPI framework, governance model, and implementation action plan

Upcoming Dates

Selected date

Kuala Lumpur · 22 – 26 Feb 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
9 – 13 Nov 2026€5,700—
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RabatScheduled
16 – 20 Nov 2026€4,300—
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RiyadhScheduled
23 – 27 Nov 2026€4,200€3,780until 2 Nov
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RomeScheduled
23 – 27 Nov 2026€5,800€5,220until 2 Nov
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ViennaScheduled
30 Nov – 4 Dec 2026€5,700€5,130until 9 Nov
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AmmanScheduled
6 – 10 Dec 2026€3,100€2,790until 16 Nov
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AmsterdamScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BakuScheduled
21 – 25 Dec 2026€4,800€4,320until 30 Nov
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BarcelonaScheduled
28 Dec 2026 – 1 Jan 2027€5,400€4,860until 7 Dec
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CairoScheduled
4 – 8 Jan 2027€3,300€2,970until 14 Dec
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BerlinScheduled
4 – 8 Jan 2027€5,800€5,220until 14 Dec
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CasablancaScheduled
11 – 15 Jan 2027€4,300€3,870until 21 Dec
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DammamScheduled
18 – 22 Jan 2027€4,200€3,780until 28 Dec
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DohaScheduled
25 – 29 Jan 2027€4,400€3,960until 4 Jan
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DubaiScheduled
31 Jan – 4 Feb 2027€4,400€3,960until 11 Jan
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FrankfurtScheduled
8 – 12 Feb 2027€5,800€5,220until 18 Jan
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GenevaScheduled
15 – 19 Feb 2027€6,300€5,670until 25 Jan
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IstanbulScheduled
22 – 26 Feb 2027€4,700€4,230until 1 Feb
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Kuala LumpurScheduled
22 – 26 Feb 2027€4,400€3,960until 1 Feb
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LisbonScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
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LondonScheduled
8 – 12 Mar 2027€5,600€5,040until 15 Feb
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MadinahScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
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MadridScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
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MakkahScheduled
29 Mar – 2 Apr 2027€4,200€3,780until 8 Mar
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ManamaScheduled
5 – 9 Apr 2027€4,700€4,230until 15 Mar
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MilanScheduled
12 – 16 Apr 2027€6,000€5,400until 22 Mar
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MarrakeshScheduled
12 – 16 Apr 2027€4,300€3,870until 22 Mar
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MunichScheduled
19 – 23 Apr 2027€5,400€4,860until 29 Mar
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MuscatScheduled
26 – 30 Apr 2027€5,300€4,770until 5 Apr
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OnlineScheduled
2 – 6 May 2027€1,700€1,530until 12 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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