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Quest Training

Business Process Improvement & Performance Management Training Course

Links process improvement with performance management, showing how to find bottlenecks and gaps, then measure and sustain gains in operational results.

BPBA · Business Process Management & Business AnalysisAll Levels#2151ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Business, Management & LeadershipCategories:Business Process Management & Business Analysis

Course Overview

This comprehensive Business Process Improvement & Performance Management Training Course provides a practical framework for improving business processes while establishing effective systems for measuring, managing, and sustaining organizational performance. The programme focuses on connecting process improvement initiatives with measurable operational and strategic outcomes. Participants will examine how to identify process inefficiencies, performance gaps, operational bottlenecks, duplication, unnecessary activities, and service-quality issues. The course provides practical approaches for analyzing existing processes, identifying improvement priorities, redesigning workflows, and implementing improvements that enhance efficiency, productivity, quality, cost control, and customer value. The programme also focuses on performance management as an essential component of sustainable process improvement. Participants will learn how to develop meaningful process KPIs, establish performance baselines and targets, analyze trends and variances, monitor improvement results, and translate performance information into effective management decisions. Through practical exercises, case studies, performance analysis workshops, and process improvement simulations, participants will develop the ability to build integrated improvement initiatives, establish performance monitoring frameworks, strengthen accountability, and create a continuous improvement culture aligned with organizational objectives.

Learning Objectives

  • By the end of this course, participants will be able to:
  • Understand the principles and frameworks of business process improvement and performance management.
  • Assess business processes to identify inefficiencies, performance gaps, bottlenecks, and operational risks.
  • Apply structured techniques to identify waste, duplication, delays, and non-value-added activities.
  • Analyze process performance using operational, financial, quality, productivity, and service indicators.
  • Develop meaningful KPIs aligned with process objectives and organizational priorities.
  • Establish appropriate performance baselines, targets, thresholds, and monitoring mechanisms.
  • Apply root-cause analysis to identify the underlying causes of process and performance problems.
  • Develop and prioritize process improvement initiatives based on business impact and organizational priorities.
  • Redesign and streamline processes to improve efficiency, quality, responsiveness, and customer value.
  • Establish performance management mechanisms that strengthen accountability and process ownership.
  • Monitor improvement outcomes and use performance data to support management decisions.
  • Develop continuous improvement and performance enhancement roadmaps that sustain organizational results.

Who Should Attend

This course is designed for professionals responsible for business process management, operational performance, continuous improvement, operational excellence, quality, transformation, and organizational effectiveness. It is particularly suitable for Business Process Managers, Process Owners, Business Analysts, Operations Managers, Performance Managers, Continuous Improvement Specialists, Operational Excellence Professionals, Quality Managers, Process Improvement Teams, Project and Programme Managers, and Management Consultants. The programme is also valuable for department heads, senior managers, and specialists in finance, human resources, procurement, supply chain, customer service, information technology, government, banking, oil and gas, manufacturing, and other sectors where process efficiency and measurable performance are critical to organizational success.

Learning Outcomes

  • Upon completion of the course, participants will be able to:
  • Explain the relationship between business process improvement and organizational performance.
  • Assess existing processes and identify opportunities for measurable improvement.
  • Identify process inefficiencies, waste, duplication, bottlenecks, and performance gaps.
  • Analyze process performance using relevant operational and business data.
  • Develop process KPIs that reflect efficiency, quality, cost, productivity, and service outcomes.
  • Establish performance baselines and realistic improvement targets.
  • Apply root-cause analysis to recurring operational and performance problems.
  • Prioritize improvement opportunities according to impact, urgency, risk, and feasibility.
  • Redesign processes to improve workflow, resource utilization, quality, and customer value.
  • Establish performance monitoring and reporting mechanisms for improved accountability.
  • Evaluate the results and business impact of process improvement initiatives.
  • Develop practical continuous improvement plans that support long-term performance sustainability.

Course Outline

Course Outline

Day 1

Business Process Improvement & Performance Management Foundations

  • Fundamentals of business process improvement
  • Principles of process-based management
  • Relationship between processes, organizational strategy, and performance
  • Process ownership and accountability
  • Identifying critical and high-impact processes
  • Understanding process efficiency, effectiveness, and productivity
  • Process performance dimensions
  • Identifying operational and performance gaps
  • Process maturity and improvement readiness
  • Linking process objectives with organizational priorities
  • Establishing a culture of continuous improvement
  • Practical Workshop: Identifying critical processes and assessing their current performance
Day 2

Process Analysis, Performance Measurement & Gap Identification

  • Current-state process analysis
  • Identifying bottlenecks, delays, duplication, and unnecessary activities
  • Value-added and non-value-added activity analysis
  • Process cycle-time analysis
  • Cost, productivity, quality, and service-level analysis
  • Identifying process performance gaps
  • Root-cause analysis techniques
  • Process risk and control considerations
  • Establishing performance baselines
  • Identifying critical performance drivers
  • Using data to support process improvement decisions
  • Practical Workshop: Analyzing a business process and identifying performance gaps and root causes
Day 3

KPI Development, Performance Monitoring & Management

  • Principles of effective performance measurement
  • Designing meaningful process KPIs
  • Leading and lagging performance indicators
  • Establishing targets, thresholds, and performance standards
  • Linking KPIs with strategic and operational objectives
  • Process dashboards and performance reporting
  • Trend and variance analysis
  • Performance benchmarking
  • Monitoring process efficiency and service quality
  • Performance accountability and management reviews
  • Using performance data for decision-making
  • Practical Workshop: Developing a process KPI framework and performance dashboard
Day 4

Process Optimization, Redesign & Improvement Initiatives

  • Process improvement methodologies and approaches
  • Prioritizing improvement opportunities
  • Process simplification and workflow optimization
  • Eliminating waste and unnecessary process steps
  • Reducing delays and improving process handoffs
  • Standardization and process consistency
  • Process redesign and future-state development
  • Technology enablement and process automation
  • Evaluating improvement costs, benefits, and risks
  • Developing improvement initiatives and action plans
  • Managing organizational change during process improvement
  • Practical Workshop: Designing an improved future-state process and improvement initiative
Day 5

Performance Improvement, Governance & Continuous Improvement

  • Establishing integrated process performance management
  • Process improvement governance and accountability
  • Monitoring improvement initiatives and business outcomes
  • Measuring financial and operational benefits
  • Reviewing performance trends and corrective actions
  • Sustaining process improvements
  • Continuous improvement frameworks and management practices
  • Integrating process improvement with operational excellence
  • Management reporting and executive performance reviews
  • Developing performance improvement roadmaps
  • Aligning improvement programmes with organizational strategy
  • Final Integrated Workshop: Developing a complete Business Process Improvement & Performance Management roadmap, including improvement priorities, KPIs, targets, governance mechanisms, and implementation actions.

Upcoming Dates

Selected date

Online · 18 – 22 Apr 2027

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CityDatesPrice per ParticipantEarly Bird
RabatScheduled
2 – 6 Nov 2026€4,300—
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RiyadhScheduled
9 – 13 Nov 2026€4,200—
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RomeScheduled
16 – 20 Nov 2026€5,800—
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ViennaScheduled
23 – 27 Nov 2026€5,700€5,130until 2 Nov
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AmmanScheduled
29 Nov – 3 Dec 2026€3,100€2,790until 9 Nov
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AmsterdamScheduled
30 Nov – 4 Dec 2026€5,400€4,860until 9 Nov
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BakuScheduled
7 – 11 Dec 2026€4,800€4,320until 16 Nov
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BarcelonaScheduled
14 – 18 Dec 2026€5,400€4,860until 23 Nov
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BerlinScheduled
21 – 25 Dec 2026€5,800€5,220until 30 Nov
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CairoScheduled
28 Dec 2026 – 1 Jan 2027€3,300€2,970until 7 Dec
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CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
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DammamScheduled
4 – 8 Jan 2027€4,200€3,780until 14 Dec
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DohaScheduled
11 – 15 Jan 2027€4,400€3,960until 21 Dec
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DubaiScheduled
17 – 21 Jan 2027€4,400€3,960until 28 Dec
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FrankfurtScheduled
25 – 29 Jan 2027€5,800€5,220until 4 Jan
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GenevaScheduled
1 – 5 Feb 2027€6,300€5,670until 11 Jan
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IstanbulScheduled
8 – 12 Feb 2027€4,700€4,230until 18 Jan
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Kuala LumpurScheduled
15 – 19 Feb 2027€4,400€3,960until 25 Jan
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LondonScheduled
22 – 26 Feb 2027€5,600€5,040until 1 Feb
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LisbonScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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MadinahScheduled
1 – 5 Mar 2027€4,200€3,780until 8 Feb
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MadridScheduled
8 – 12 Mar 2027€5,400€4,860until 15 Feb
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MakkahScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
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ManamaScheduled
22 – 26 Mar 2027€4,700€4,230until 1 Mar
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MarrakeshScheduled
29 Mar – 2 Apr 2027€4,300€3,870until 8 Mar
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MilanScheduled
5 – 9 Apr 2027€6,000€5,400until 15 Mar
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MunichScheduled
12 – 16 Apr 2027€5,400€4,860until 22 Mar
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MuscatScheduled
12 – 16 Apr 2027€5,300€4,770until 22 Mar
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OnlineScheduled
18 – 22 Apr 2027€1,700€1,530until 29 Mar
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ParisScheduled
26 – 30 Apr 2027€5,700€5,130until 5 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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