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Quest Training

Business Excellence Models & Quality Awards Training Course

Explains how excellence frameworks assess organizational performance and guides teams through self-assessment and preparation for quality award submissions.

TQM · Total Quality ManagementAll Levels#2712ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Total Quality Management

Course Overview

The Business Excellence Models & Quality Awards Training Course provides professionals with the knowledge and practical tools required to understand business excellence frameworks, evaluate organizational performance, and prepare for quality and excellence award assessments. The course focuses on embedding excellence principles into organizational strategy, leadership, operations, and continuous improvement initiatives. Participants explore internationally recognized excellence frameworks, including the EFQM Model and the Malcolm Baldrige Excellence Framework, alongside the principles of performance excellence, stakeholder value, innovation, governance, and organizational sustainability. The programme emphasizes understanding assessment criteria, identifying performance gaps, and translating evaluation findings into measurable improvement initiatives. Through practical exercises and organizational case studies, participants learn how to conduct self-assessments, develop evidence-based improvement plans, prepare award submissions, and strengthen organizational readiness for external assessment. The course supports organizations seeking to improve institutional maturity, demonstrate measurable results, and establish sustainable business excellence practices.

Learning Objectives

  • Explain the principles and strategic value of business excellence models.
  • Understand the structure and assessment logic of recognized excellence frameworks.
  • Evaluate organizational practices against relevant excellence criteria.
  • Conduct structured self-assessments to identify strengths and improvement opportunities.
  • Analyze performance gaps and prioritize improvement initiatives.
  • Develop evidence-based action plans aligned with excellence requirements.
  • Understand the preparation process for quality and business excellence awards.
  • Improve the collection, validation, and presentation of organizational evidence.
  • Strengthen leadership engagement and cross-functional collaboration in excellence initiatives.
  • Establish mechanisms to monitor progress and sustain excellence improvements.

Who Should Attend

This course is designed for senior managers, business excellence directors, quality managers, institutional development specialists, strategy and performance management professionals, governance officers, and continuous improvement leaders responsible for organizational performance and excellence initiatives. It is also suitable for government entities, ministries, public sector organizations, banks, oil and gas companies, manufacturing organizations, and large corporations preparing for excellence assessments, quality awards, or internal performance reviews.

Learning Outcomes

  • By the end of the course, participants will be able to:
  • Explain the key components and principles of business excellence frameworks.
  • Compare relevant excellence models and select an appropriate framework for organizational needs.
  • Assess organizational maturity against defined excellence criteria.
  • Identify strengths, weaknesses, and performance gaps through structured evaluation.
  • Develop improvement priorities based on assessment findings.
  • Prepare evidence to demonstrate organizational practices and results.
  • Contribute to the preparation of quality award applications and submissions.
  • Develop action plans with measurable objectives, responsibilities, and timelines.
  • Use performance indicators to monitor progress and evaluate improvement outcomes.
  • Integrate business excellence practices into strategic planning and continuous improvement.

Course Outline

Day 1

Fundamentals of Business Excellence

  • Introduction to business excellence and organizational performance.
  • Evolution and purpose of excellence models and quality awards.
  • Core principles of leadership, stakeholder value, innovation, and sustainability.
  • The relationship between quality management and business excellence.
  • Building an organizational culture focused on performance and results.
  • Aligning excellence initiatives with strategy and institutional priorities.
  • Practical exercise: Assess organizational excellence priorities and readiness.
Day 2

Excellence Models and Assessment Frameworks

  • Overview of the EFQM Model and its structure.
  • Introduction to the Malcolm Baldrige Excellence Framework.
  • Understanding leadership, strategy, people, processes, and results criteria.
  • Assessment logic, scoring approaches, and evidence requirements.
  • Selecting an appropriate excellence framework for organizational objectives.
  • Understanding the role of benchmarking and good practices.
  • Practical exercise: Map organizational practices against selected excellence criteria.
Day 3

Self-Assessment and Performance Gap Analysis

  • Planning and conducting an organizational self-assessment.
  • Collecting and validating evidence of practices and results.
  • Evaluating strengths and areas requiring improvement.
  • Applying structured assessment tools and scoring methods.
  • Identifying root causes of performance gaps.
  • Prioritizing improvement opportunities based on impact and feasibility.
  • Practical exercise: Conduct a sample self-assessment and prepare a gap analysis.
Day 4

Quality Awards and Application Preparation

  • Overview of business excellence and quality award processes.
  • Understanding award eligibility, assessment stages, and submission requirements.
  • Structuring an award application and organizational profile.
  • Preparing evidence-based descriptions of organizational practices.
  • Demonstrating measurable results and improvement trends.
  • Managing documentation, internal reviews, and submission readiness.
  • Practical exercise: Develop a draft award submission section supported by organizational evidence.
Day 5

Excellence Improvement Planning and Sustainability

  • Translating assessment findings into an organizational improvement roadmap.
  • Setting priorities, targets, responsibilities, and implementation timelines.
  • Integrating excellence initiatives into strategic and operational plans.
  • Monitoring progress through performance indicators and management reviews.
  • Using benchmarking and feedback to strengthen organizational practices.
  • Managing change and sustaining continuous improvement.
  • Final workshop: Develop a business excellence action plan covering assessment findings, improvement priorities, measurable targets, responsibilities, and follow-up arrangements.

Upcoming Dates

Selected date

Paris · 21 – 25 Dec 2026 · Classroom

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CityDatesPrice per ParticipantEarly Bird
LondonScheduled
2 – 6 Nov 2026€5,600—
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MadinahScheduled
9 – 13 Nov 2026€4,200—
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MadridScheduled
16 – 20 Nov 2026€5,400—
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MakkahScheduled
23 – 27 Nov 2026€4,200€3,780until 2 Nov
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ManamaScheduled
30 Nov – 4 Dec 2026€4,700€4,230until 9 Nov
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MilanScheduled
7 – 11 Dec 2026€6,000€5,400until 16 Nov
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MarbellaScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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OnlineScheduled
13 – 17 Dec 2026€1,700€1,530until 23 Nov
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ParisScheduled
21 – 25 Dec 2026€5,700€5,130until 30 Nov
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RiyadhScheduled
28 Dec 2026 – 1 Jan 2027€4,200€3,780until 7 Dec
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RomeScheduled
4 – 8 Jan 2027€5,800€5,220until 14 Dec
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SalalahScheduled
11 – 15 Jan 2027€5,300€4,770until 21 Dec
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Sharm El-SheikhScheduled
18 – 22 Jan 2027€4,300€3,870until 28 Dec
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SingaporeScheduled
18 – 22 Jan 2027€6,700€6,030until 28 Dec
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ViennaScheduled
25 – 29 Jan 2027€5,700€5,130until 4 Jan
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AmmanScheduled
31 Jan – 4 Feb 2027€3,100€2,790until 11 Jan
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AmsterdamScheduled
8 – 12 Feb 2027€5,400€4,860until 18 Jan
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BakuScheduled
15 – 19 Feb 2027€4,800€4,320until 25 Jan
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BarcelonaScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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BerlinScheduled
1 – 5 Mar 2027€5,800€5,220until 8 Feb
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CasablancaScheduled
8 – 12 Mar 2027€4,300€3,870until 15 Feb
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CairoScheduled
8 – 12 Mar 2027€3,300€2,970until 15 Feb
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DammamScheduled
15 – 19 Mar 2027€4,200€3,780until 22 Feb
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DohaScheduled
22 – 26 Mar 2027€4,400€3,960until 1 Mar
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DubaiScheduled
28 Mar – 1 Apr 2027€4,400€3,960until 8 Mar
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GenevaScheduled
5 – 9 Apr 2027€6,300€5,670until 15 Mar
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IstanbulScheduled
12 – 16 Apr 2027€4,700€4,230until 22 Mar
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JeddahScheduled
18 – 22 Apr 2027€4,200€3,780until 29 Mar
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Kuala LumpurScheduled
26 – 30 Apr 2027€4,400€3,960until 5 Apr
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LisbonScheduled
26 – 30 Apr 2027€5,400€4,860until 5 Apr
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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