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Quest Training

Benchmarking & Best Practices for Quality Improvement Training Course

Guides teams through benchmarking, from choosing benchmarks and measures to analysing performance gaps and adapting proven practices for quality improvement.

QMC · Quality Management & Continuous ImprovementAll Levels#2545ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Quality Management & Operational ExcellenceCategories:Quality Management & Continuous Improvement

Course Overview

This advanced practical course focuses on using benchmarking and best-practice analysis to identify performance gaps, discover proven approaches, and accelerate quality improvement. It provides a structured methodology for comparing processes, performance indicators, capabilities, and quality practices against relevant internal and external benchmarks. The programme examines benchmarking models, performance comparison, data collection, peer analysis, best-practice identification, gap assessment, and improvement planning. Participants will learn how to distinguish meaningful benchmarks from superficial comparisons and translate benchmarking findings into practical quality improvement initiatives. Through applied exercises and organizational case scenarios, participants will analyse performance data, identify improvement opportunities, evaluate transferable practices, and develop realistic action plans that consider organizational context, resources, risks, and implementation requirements.

Learning Objectives

  • Analyse the principles, purposes, and applications of benchmarking in quality management.
  • Identify appropriate internal, competitive, functional, and external benchmarking opportunities.
  • Define meaningful benchmarking criteria, measures, and performance indicators.
  • Develop structured approaches for collecting reliable benchmarking data.
  • Evaluate the validity, comparability, and relevance of benchmarking information.
  • Identify performance gaps through systematic comparison and analysis.
  • Investigate best practices and determine their applicability to organizational processes.
  • Analyse the root causes of performance differences between benchmarked processes.
  • Prioritize improvement opportunities based on performance gaps and organizational impact.
  • Develop practical approaches for adapting best practices without creating inappropriate replication.
  • Establish measures for tracking improvement following benchmarking initiatives.
  • Develop a sustainable benchmarking and best-practice improvement framework.

Who Should Attend

Quality Managers, Quality Assurance and Quality Control professionals, Quality Engineers, Continuous Improvement specialists, Operational Excellence professionals, and Process Improvement teams. The course is also suitable for Operations Managers, Performance Management professionals, Internal Auditors, Business Excellence teams, Process Owners, and managers responsible for organizational performance and quality improvement. It is particularly relevant to organizations seeking to strengthen quality performance through evidence-based comparison, learn from high-performing organizations, identify transferable practices, and accelerate continuous improvement.

Learning Outcomes

  • Explain the role of benchmarking in quality and performance improvement.
  • Select appropriate benchmarking approaches for different organizational objectives.
  • Define relevant performance measures and comparison criteria.
  • Collect and organize benchmarking data from reliable sources.
  • Assess the reliability and comparability of benchmarking results.
  • Identify performance gaps and determine their operational significance.
  • Evaluate best practices and assess their transferability.
  • Analyse the underlying causes of performance differences.
  • Prioritize improvement initiatives using benchmarking evidence.
  • Develop implementation plans for adapting selected best practices.
  • Establish performance measures to evaluate the impact of implemented improvements.
  • Build a structured benchmarking programme that supports continuous quality improvement.

Course Outline

Day 1

Benchmarking Fundamentals & Quality Performance Comparison

  • Benchmarking principles and strategic purpose
  • Benchmarking as a quality improvement tool
  • Internal, competitive, functional, and external benchmarking
  • Identifying suitable benchmarking partners and reference points
  • Defining benchmarking objectives and scope
  • Selecting processes and performance areas for comparison
  • Establishing performance indicators and comparison criteria
  • Benchmarking ethics, confidentiality, and responsible data use
  • Common benchmarking errors and limitations
  • Practical Application: Developing a benchmarking scope and performance comparison framework
Day 2

Benchmarking Data, Metrics & Performance Gap Analysis

  • Benchmarking data requirements
  • Data sources and collection methods
  • Ensuring consistency and comparability of data
  • Selecting meaningful quality and operational indicators
  • Normalizing and interpreting performance data
  • Trend and variance analysis
  • Identifying performance gaps
  • Prioritizing significant gaps
  • Distinguishing symptoms from underlying performance issues
  • Practical Application: Analysing benchmark data and developing a prioritized performance gap assessment
Day 3

Best Practices Identification & Root Cause Analysis

  • Defining best practices and high-performance practices
  • Identifying sources of best-practice knowledge
  • Analysing high-performing processes
  • Comparing process design, resources, technology, and capabilities
  • Identifying critical success factors
  • Root cause analysis of performance differences
  • Evaluating organizational context and constraints
  • Assessing the transferability of best practices
  • Avoiding inappropriate copying of external practices
  • Practical Application: Evaluating a best practice and determining its applicability to an organizational process
Day 4

Best-Practice Adaptation & Quality Improvement

  • Translating benchmarking findings into improvement initiatives
  • Designing improvement opportunities based on performance gaps
  • Adapting best practices to organizational requirements
  • Developing improvement priorities and implementation sequences
  • Resource, capability, technology, and process requirements
  • Risk assessment for improvement implementation
  • Change management and stakeholder engagement
  • Pilot implementation and testing
  • Measuring improvement impact
  • Practical Application: Developing an implementation plan for adapting a selected best practice
Day 5

Benchmarking Governance, Performance Tracking & Continuous Improvement

  • Establishing a benchmarking governance framework
  • Roles and responsibilities for benchmarking programmes
  • Developing benchmarking dashboards and reports
  • Monitoring improvement results against benchmarks
  • Reviewing performance trends and emerging gaps
  • Updating benchmarks and best-practice references
  • Integrating benchmarking with quality and operational excellence
  • Building organizational learning mechanisms
  • Sustaining benchmarking as a continuous improvement discipline
  • Final Workshop: Developing an integrated benchmarking and best-practice quality improvement roadmap

Upcoming Dates

Selected date

Lisbon · 25 – 29 Jan 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ViennaScheduled
2 – 6 Nov 2026€5,700—
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AmmanScheduled
8 – 12 Nov 2026€3,100—
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AmsterdamScheduled
16 – 20 Nov 2026€5,400—
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SingaporeScheduled
16 – 20 Nov 2026€6,700—
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BarcelonaScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
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BerlinScheduled
30 Nov – 4 Dec 2026€5,800€5,220until 9 Nov
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CairoScheduled
30 Nov – 4 Dec 2026€3,300€2,970until 9 Nov
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AbujaScheduled
7 – 11 Dec 2026€5,100€4,590until 16 Nov
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CasablancaScheduled
7 – 11 Dec 2026€4,300€3,870until 16 Nov
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DammamScheduled
14 – 18 Dec 2026€4,200€3,780until 23 Nov
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DohaScheduled
21 – 25 Dec 2026€4,400€3,960until 30 Nov
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DubaiScheduled
27 – 31 Dec 2026€4,400€3,960until 7 Dec
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AccraScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
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FrankfurtScheduled
4 – 8 Jan 2027€5,800€5,220until 14 Dec
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GenevaScheduled
11 – 15 Jan 2027€6,300€5,670until 21 Dec
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IstanbulScheduled
11 – 15 Jan 2027€4,700€4,230until 21 Dec
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BakuScheduled
18 – 22 Jan 2027€4,800€4,320until 28 Dec
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Kuala LumpurScheduled
18 – 22 Jan 2027€4,400€3,960until 28 Dec
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LisbonScheduled
25 – 29 Jan 2027€5,400€4,860until 4 Jan
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LondonScheduled
1 – 5 Feb 2027€5,600€5,040until 11 Jan
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BeirutScheduled
7 – 11 Feb 2027€4,000€3,600until 18 Jan
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MadinahScheduled
8 – 12 Feb 2027€4,200€3,780until 18 Jan
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MadridScheduled
15 – 19 Feb 2027€5,400€4,860until 25 Jan
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MakkahScheduled
22 – 26 Feb 2027€4,200€3,780until 1 Feb
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MarbellaScheduled
1 – 5 Mar 2027€5,400€4,860until 8 Feb
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Cape TownScheduled
1 – 5 Mar 2027€5,100€4,590until 8 Feb
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ManamaScheduled
1 – 5 Mar 2027€4,700€4,230until 8 Feb
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MarrakeshScheduled
8 – 12 Mar 2027€4,300€3,870until 15 Feb
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MilanScheduled
15 – 19 Mar 2027€6,000€5,400until 22 Feb
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ErbilScheduled
21 – 25 Mar 2027€3,100€2,790until 1 Mar
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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