Balanced Scorecard & Performance Measurement Training Course

Course Overview

Learning Objectives

• Analyze the principles, components, and applications of the Balanced Scorecard in public and corporate environments.
• Assess organizational strategies and translate strategic priorities into measurable performance objectives.
• Develop strategy maps that demonstrate cause-and-effect relationships between strategic objectives.
• Design relevant Key Performance Indicators aligned with strategic and operational priorities.
• Establish appropriate baselines, targets, measurement frequencies, data sources, and performance ownership.
• Evaluate the quality and relevance of existing performance indicators and identify opportunities for improvement.
• Apply Balanced Scorecard perspectives to assess financial, stakeholder, internal process, and organizational capability performance.
• Analyze performance results and identify trends, deviations, and strategic performance gaps.
• Develop corrective actions and strategic initiatives to address underperformance.
• Strengthen performance reporting and executive decision-making through structured dashboards and scorecards.
• Establish governance mechanisms for reviewing, updating, and maintaining performance measurement systems.
• Develop an integrated Balanced Scorecard & Performance Measurement framework by the end of the course.

Who Should Attend

Learning Outcomes

• Explain the principles and structure of the Balanced Scorecard and its role in strategic performance management.
• Translate organizational strategy into strategic objectives and measurable performance outcomes.
• Develop strategy maps that connect strategic objectives through clear cause-and-effect relationships.
• Design effective KPIs that measure strategic, operational, stakeholder, and organizational performance.
• Establish meaningful baselines, targets, data sources, measurement frequencies, and KPI ownership.
• Evaluate existing performance measurement systems and identify gaps, redundancies, and ineffective indicators.
• Apply balanced performance perspectives to assess organizational performance comprehensively.
• Analyze scorecard results and identify performance trends, deviations, risks, and strategic gaps.
• Develop corrective actions and strategic initiatives to improve underperforming areas.
• Prepare executive performance dashboards and reports that support informed decision-making.
• Establish performance review and governance mechanisms that promote accountability and continuous improvement.
• Prepare an implementation roadmap for a Balanced Scorecard & Performance Measurement system within an organization.

Course Outline

Upcoming Dates