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Quest Training

Airport Operations Management Training Course

Shows how to coordinate airside, landside and terminal operations, manage stakeholder interfaces and keep airport performance and service continuity on track.

APO · Airport Operations & ManagementAll Levels#2478ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Aviation & AirportsCategories:Airport Operations & Management

Course Overview

This advanced, practical course provides a comprehensive framework for managing modern airport operations safely, efficiently, and reliably. It examines the coordination of airside, landside, terminal, passenger, aircraft, and support activities, with a strong focus on operational performance and service continuity. The program explores the operational interfaces between airlines, airport operators, ground handling companies, air traffic services, security providers, customs, immigration, emergency services, and other stakeholders. Participants will develop a practical understanding of how these interconnected functions influence airport capacity, punctuality, safety, passenger experience, and operational resilience. Particular attention is given to airport capacity and resource management, aircraft turnaround coordination, terminal operations, airside safety, disruption management, operational risk, emergency preparedness, and performance monitoring. Participants will also examine methods for identifying operational bottlenecks and improving coordination across airport functions. Through operational case studies, scenario-based exercises, performance analysis, and practical workshops, participants will apply structured approaches to managing complex airport situations and developing sustainable operational improvements.

Learning Objectives

  • By the end of the course, participants will be able to:
  • Analyze the structure and key functions of modern airport operations.
  • Evaluate the interaction between airside, landside, terminal, and support operations.
  • Manage operational interfaces between airport stakeholders and service providers.
  • Assess airport capacity, resource utilization, and operational constraints.
  • Improve aircraft turnaround coordination and operational efficiency.
  • Apply effective approaches to passenger flow and terminal resource management.
  • Identify operational hazards, risks, bottlenecks, and service disruptions.
  • Strengthen coordination during irregular operations and operational emergencies.
  • Apply airport operational performance indicators and service-level measures.
  • Analyze operational data to identify performance gaps and improvement opportunities.
  • Develop practical strategies for improving airport efficiency, resilience, and service quality.
  • Establish continuous improvement actions aligned with airport operational objectives.

Who Should Attend

This course is designed for airport operations managers, airport duty managers, terminal operations professionals, airside operations personnel, ground operations managers, aviation operations specialists, and supervisors responsible for daily airport activities. It is also suitable for professionals working in airlines, ground handling companies, airport service providers, aviation security, passenger services, airport emergency management, and other organizations involved in airport operational coordination. The program is particularly relevant to managers, supervisors, technical specialists, and decision-makers seeking to strengthen operational control, coordination, safety, efficiency, and resilience within airport environments.

Learning Outcomes

  • Map the major operational functions and interfaces within an airport.
  • Assess airport operational processes from aircraft arrival through departure.
  • Coordinate activities across airport stakeholders and service providers.
  • Evaluate terminal capacity, passenger flows, and resource allocation.
  • Analyze aircraft turnaround activities and identify operational delays.
  • Apply structured approaches to managing operational disruptions.
  • Identify airside and terminal operational risks and control measures.
  • Use operational performance indicators to monitor airport efficiency.
  • Analyze operational data to identify recurring bottlenecks and performance gaps.
  • Improve coordination and communication during high-pressure operational situations.
  • Develop practical responses to irregular operations and emergency scenarios.
  • Prepare an operational improvement plan for an airport function or process.

Course Outline

Day 1

Airport Operations Framework & Operational Coordination

  • Structure and operating model of modern airports
  • Airport operational functions and responsibilities
  • Airside, landside, and terminal operations
  • Airport stakeholders and operational interfaces
  • Airport operating procedures and coordination mechanisms
  • Aircraft arrival, turnaround, and departure processes
  • Operational control and decision-making
  • Communication and coordination across operational teams
  • Practical Workshop: Mapping an airport's end-to-end operational process
Day 2

Airside, Aircraft Turnaround & Resource Management

  • Airside operational environment
  • Aircraft stand and gate management
  • Aircraft turnaround planning and coordination
  • Ground handling interfaces
  • Baggage, catering, fueling, and aircraft servicing coordination
  • Apron safety and vehicle movement
  • Airport equipment and resource allocation
  • Operational constraints and capacity management
  • Case Study: Analyzing aircraft turnaround delays and developing corrective actions
Day 3

Terminal Operations, Passenger Flow & Service Performance

  • Terminal operational planning
  • Passenger flow management
  • Check-in, security, immigration, and boarding interfaces
  • Baggage handling and passenger service coordination
  • Queue management and congestion control
  • Terminal capacity and facility utilization
  • Service quality and passenger experience
  • Operational performance indicators and service-level monitoring
  • Practical Exercise: Designing improvements for a congested terminal process
Day 4

Disruption Management, Safety & Operational Resilience

  • Principles of irregular operations management
  • Flight delays, cancellations, diversions, and disruptions
  • Operational risk identification and assessment
  • Airside and terminal safety considerations
  • Emergency preparedness and response coordination
  • Crisis communication and stakeholder coordination
  • Business continuity and operational resilience
  • Incident analysis and root-cause identification
  • Simulation Exercise: Managing a major airport operational disruption
Day 5

Airport Performance Optimization & Continuous Improvement

  • Airport operational performance management
  • Operational dashboards and key performance indicators
  • Capacity optimization and resource productivity
  • Identifying operational bottlenecks and recurring failures
  • Data-driven operational decision-making
  • Process improvement and operational standardization
  • Technology and digital tools supporting airport operations
  • Developing operational improvement priorities
  • Final Workshop: Preparing an integrated airport operations improvement plan

Upcoming Dates

Selected date

Dammam · 25 – 29 Jan 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
2 – 6 Nov 2026€6,700—
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RabatScheduled
9 – 13 Nov 2026€4,700—
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MarbellaScheduled
16 – 20 Nov 2026€6,000—
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RiyadhScheduled
16 – 20 Nov 2026€4,800—
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RomeScheduled
16 – 20 Nov 2026€7,000—
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SingaporeScheduled
23 – 27 Nov 2026€9,100€8,190until 2 Nov
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TunisiaScheduled
30 Nov – 4 Dec 2026€4,300€3,870until 9 Nov
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ViennaScheduled
7 – 11 Dec 2026€6,400€5,760until 16 Nov
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MuscatScheduled
7 – 11 Dec 2026€6,300€5,670until 16 Nov
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ZurichScheduled
14 – 18 Dec 2026€5,800€5,220until 23 Nov
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AmmanScheduled
20 – 24 Dec 2026€4,000€3,600until 30 Nov
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AmsterdamScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
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BarcelonaScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
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TrabzonScheduled
28 Dec 2026 – 1 Jan 2027€5,300€4,770until 7 Dec
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BerlinScheduled
4 – 8 Jan 2027€6,300€5,670until 14 Dec
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CairoScheduled
11 – 15 Jan 2027€3,800€3,420until 21 Dec
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AbujaScheduled
18 – 22 Jan 2027€7,700€6,930until 28 Dec
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CasablancaScheduled
18 – 22 Jan 2027€4,700€4,230until 28 Dec
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DammamScheduled
25 – 29 Jan 2027€4,800€4,320until 4 Jan
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DohaScheduled
1 – 5 Feb 2027€4,700€4,230until 11 Jan
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DubaiScheduled
7 – 11 Feb 2027€4,700€4,230until 18 Jan
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AccraScheduled
8 – 12 Feb 2027€7,700€6,930until 18 Jan
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IstanbulScheduled
15 – 19 Feb 2027€5,300€4,770until 25 Jan
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GenevaScheduled
15 – 19 Feb 2027€7,300€6,570until 25 Jan
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Kuala LumpurScheduled
22 – 26 Feb 2027€4,700€4,230until 1 Feb
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LisbonScheduled
1 – 5 Mar 2027€6,000€5,400until 8 Feb
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BakuScheduled
1 – 5 Mar 2027€5,300€4,770until 8 Feb
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LondonScheduled
8 – 12 Mar 2027€5,800€5,220until 15 Feb
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MadridScheduled
15 – 19 Mar 2027€6,000€5,400until 22 Feb
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MakkahScheduled
22 – 26 Mar 2027€4,800€4,320until 1 Mar
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Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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