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Airport Emergency Planning & Crisis Response Training Course

Prepares airport staff to plan for emergencies, run incident command, coordinate crisis response and recover operations after critical incidents.

APO · Airport Operations & ManagementAll Levels#2648ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Course Overview

The Airport Emergency Planning & Crisis Response Training Course provides a comprehensive framework for preparing airport personnel to anticipate emergencies, coordinate crisis response activities, and maintain operational resilience during critical incidents. The programme examines the principles of airport emergency planning, incident command, risk assessment, emergency coordination, and recovery management, with a focus on protecting passengers, employees, aircraft, infrastructure, and essential airport operations. Participants explore the development and implementation of airport emergency plans covering a wide range of scenarios, including aircraft accidents, fire incidents, hazardous material releases, security threats, severe weather, infrastructure failures, medical emergencies, and disruptions to critical airport systems. The course emphasizes the importance of clearly defined responsibilities, coordinated communication, effective resource deployment, and collaboration among airport departments and external emergency response agencies. The programme also addresses crisis leadership, emergency notification procedures, incident command structures, evacuation planning, passenger assistance, and coordination with airlines, civil aviation authorities, police, fire and rescue services, medical teams, and other relevant stakeholders. Participants examine how airports can establish clear decision-making processes and maintain situational awareness when responding to rapidly evolving incidents under significant operational pressure. Particular attention is given to emergency exercises, scenario-based simulations, crisis communication, business continuity, and post-incident evaluation. Participants learn how to assess emergency preparedness, identify weaknesses in existing plans, develop corrective actions, and incorporate lessons learned into future planning. The course also considers the importance of aligning emergency arrangements with applicable aviation regulations, airport procedures, and recognised emergency management principles. Through practical exercises, case studies, and emergency response simulations, participants develop the skills required to strengthen airport preparedness, improve interagency coordination, and support a structured recovery following major incidents. The programme promotes a proactive safety culture, clear accountability, and continuous improvement to enhance airport resilience and emergency response effectiveness.

Learning Objectives

  • Explain the principles and strategic importance of airport emergency planning and crisis management.
  • Identify major airport hazards, emergency scenarios, and operational vulnerabilities.
  • Develop and review airport emergency plans aligned with applicable requirements and operational needs.
  • Establish incident command structures, emergency responsibilities, and decision-making procedures.
  • Coordinate emergency response activities among airport departments and external response agencies.
  • Apply effective emergency notification, escalation, and crisis communication procedures.
  • Plan evacuation, passenger assistance, and emergency resource deployment.
  • Conduct emergency exercises and evaluate organisational preparedness.
  • Apply risk assessment and scenario analysis to improve emergency readiness.
  • Integrate business continuity and operational recovery into airport crisis management arrangements.
  • Evaluate emergency response performance and develop corrective and preventive actions.
  • Prepare an implementation plan for strengthening airport emergency preparedness and crisis response capabilities.

Who Should Attend

This course is designed for professionals responsible for airport safety, emergency preparedness, operational resilience, security, and crisis coordination, including: Airport General Managers and Senior Executives. Airport Emergency Planning and Crisis Management Managers. Airport Operations Directors and Managers. Airport Safety and Compliance Professionals. Airport Security Managers and Supervisors. Emergency Response and Incident Management Teams. Airport Fire and Rescue Service Personnel. Airport Operations Control Centre Personnel. Business Continuity and Operational Resilience Managers. Airport Facilities and Infrastructure Managers. Airline Station Managers and Ground Handling Supervisors. Risk Management and Aviation Safety Specialists. Representatives of civil aviation authorities and emergency response agencies. Professionals involved in airport emergency exercises and preparedness programmes.

Learning Outcomes

  • Assess airport emergency preparedness against operational requirements and applicable standards.
  • Identify potential emergency scenarios and evaluate their operational and safety implications.
  • Develop structured emergency plans, response procedures, and incident escalation arrangements.
  • Define roles, responsibilities, and reporting relationships within an airport incident command structure.
  • Coordinate communication and resource deployment among airport departments and external agencies.
  • Apply appropriate procedures for emergency notification, evacuation, and passenger assistance.
  • Evaluate crisis situations and support timely, risk-informed operational decisions.
  • Design tabletop exercises and scenario-based emergency simulations.
  • Assess exercise results and identify gaps in emergency plans and response capabilities.
  • Integrate business continuity, contingency arrangements, and recovery procedures into emergency planning.
  • Develop performance indicators for evaluating emergency response effectiveness.
  • Prepare a practical improvement roadmap for airport emergency planning and crisis response.

Course Outline

Day 1

Airport Emergency Management Fundamentals & Risk Assessment

  • Principles and objectives of airport emergency planning.
  • The airport emergency management lifecycle: prevention, preparedness, response, and recovery.
  • Overview of airport hazards and major emergency scenarios.
  • Aircraft accidents and incidents, fire emergencies, and hazardous material events.
  • Severe weather, infrastructure failures, and critical system disruptions.
  • Security-related emergencies and coordination with relevant authorities.
  • Airport emergency risk assessment and scenario prioritisation.
  • Identifying critical airport assets, operational dependencies, and vulnerable areas.
  • Reviewing applicable aviation requirements and airport emergency procedures.
  • Establishing emergency planning objectives and preparedness priorities.
  • Practical Application: Conduct an initial emergency risk assessment for a hypothetical airport, identifying priority scenarios, critical operational dependencies, and required preparedness measures.
Day 2

Airport Emergency Plans, Incident Command & Interagency Coordination

  • Structure and essential components of an airport emergency plan.
  • Defining emergency response roles, responsibilities, and authority.
  • Establishing incident command and coordination arrangements.
  • Coordination between airport operations, safety, security, and emergency services.
  • Cooperation with airlines, air traffic services, police, fire and rescue, and medical teams.
  • Emergency activation criteria, notification procedures, and escalation protocols.
  • Resource allocation, equipment readiness, and emergency access arrangements.
  • Information management and maintaining situational awareness during incidents.
  • Managing multiple agencies and conflicting operational priorities.
  • Document control, plan distribution, and emergency contact management.
  • Practical Application: Develop an emergency coordination framework for a simulated airport incident, defining command responsibilities, communication channels, agency roles, and resource deployment priorities.
Day 3

Crisis Response, Emergency Communication & Passenger Management

  • Crisis leadership and decision-making under operational pressure.
  • Establishing an emergency operations coordination function.
  • Emergency communications, notifications, and information verification.
  • Managing communications with passengers, employees, airlines, and external stakeholders.
  • Evacuation planning and passenger movement management.
  • Assistance for passengers with reduced mobility and other specific support needs.
  • Managing medical emergencies and coordinating emergency medical resources.
  • Responding to aircraft incidents, terminal emergencies, and hazardous material events.
  • Managing misinformation, public inquiries, and media communications during a crisis.
  • Maintaining essential airport services and controlling secondary operational risks.
  • Practical Application: Participate in a simulated airport crisis involving a major operational incident, developing a coordinated response covering command decisions, notifications, passenger management, resource allocation, and stakeholder communication.
Day 4

Emergency Exercises, Simulation & Preparedness Evaluation

  • Purpose and types of airport emergency exercises.
  • Designing tabletop exercises, functional exercises, and full-scale simulations.
  • Developing realistic scenarios, objectives, injects, and evaluation criteria.
  • Assigning exercise control, observer, participant, and evaluator responsibilities.
  • Testing emergency notification systems and communication protocols.
  • Evaluating incident command effectiveness and interagency coordination.
  • Assessing evacuation arrangements and emergency resource availability.
  • Recording decisions, response times, communication gaps, and operational observations.
  • Conducting structured debriefings and post-exercise reviews.
  • Developing corrective action plans and tracking improvement commitments.
  • Practical Application: Design a tabletop emergency exercise for a selected airport scenario, including objectives, scenario developments, participant responsibilities, evaluation criteria, and post-exercise improvement actions.
Day 5

Business Continuity, Recovery Management & Emergency Plan Improvement

  • Transitioning from emergency response to operational recovery.
  • Assessing infrastructure damage and operational service disruption.
  • Establishing priorities for restoring essential airport functions.
  • Integrating emergency planning with business continuity and contingency arrangements.
  • Coordinating recovery activities with airport departments, airlines, and service providers.
  • Managing passenger welfare and stakeholder communication during prolonged disruptions.
  • Conducting post-incident reviews and identifying lessons learned.
  • Analysing emergency response performance and organisational resilience.
  • Updating emergency plans, procedures, contact lists, and training requirements.
  • Establishing continuous improvement mechanisms and preparedness performance indicators.
  • Final Workshop: Develop and present an integrated airport emergency preparedness and crisis response plan for a selected scenario, covering risk assessment, emergency activation, incident command, interagency coordination, communication, passenger management, resource deployment, business continuity, recovery priorities, performance evaluation, and corrective actions.

Upcoming Dates

Selected date

Dubai · 11 – 15 Apr 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
IstanbulScheduled
2 – 6 Nov 2026€5,300—
JeddahScheduled
8 – 12 Nov 2026€4,800—
Kuala LumpurScheduled
9 – 13 Nov 2026€4,700—
DubaiScheduled
15 – 19 Nov 2026€4,700—
LisbonScheduled
16 – 20 Nov 2026€6,000—
LondonScheduled
23 – 27 Nov 2026€5,800€5,220until 2 Nov
MadinahScheduled
30 Nov – 4 Dec 2026€4,800€4,320until 9 Nov
MadridScheduled
7 – 11 Dec 2026€6,000€5,400until 16 Nov
ErbilScheduled
13 – 17 Dec 2026€4,000€3,600until 23 Nov
MakkahScheduled
14 – 18 Dec 2026€4,800€4,320until 23 Nov
ManamaScheduled
21 – 25 Dec 2026€5,300€4,770until 30 Nov
MarbellaScheduled
28 Dec 2026 – 1 Jan 2027€6,000€5,400until 7 Dec
MarrakeshScheduled
28 Dec 2026 – 1 Jan 2027€4,700€4,230until 7 Dec
KigaliScheduled
28 Dec 2026 – 1 Jan 2027€7,700€6,930until 7 Dec
MilanScheduled
4 – 8 Jan 2027€7,000€6,300until 14 Dec
MunichScheduled
11 – 15 Jan 2027€6,000€5,400until 21 Dec
MuscatScheduled
18 – 22 Jan 2027€6,300€5,670until 28 Dec
OnlineScheduled
24 – 28 Jan 2027€2,700€2,430until 4 Jan
TrabzonScheduled
25 – 29 Jan 2027€5,300€4,770until 4 Jan
ParisScheduled
1 – 5 Feb 2027€6,700€6,030until 11 Jan
RiyadhScheduled
8 – 12 Feb 2027€4,800€4,320until 18 Jan
TunisiaScheduled
15 – 19 Feb 2027€4,300€3,870until 25 Jan
ViennaScheduled
15 – 19 Feb 2027€6,400€5,760until 25 Jan
AbujaScheduled
15 – 19 Feb 2027€7,700€6,930until 25 Jan
AmmanScheduled
21 – 25 Feb 2027€4,000€3,600until 1 Feb
AmsterdamScheduled
1 – 5 Mar 2027€6,000€5,400until 8 Feb
BangkokScheduled
8 – 12 Mar 2027€6,700€6,030until 15 Feb
AccraScheduled
8 – 12 Mar 2027€7,700€6,930until 15 Feb
BarcelonaScheduled
15 – 19 Mar 2027€6,000€5,400until 22 Feb
CairoScheduled
22 – 26 Mar 2027€3,800€3,420until 1 Mar
DubaiScheduled
11 – 15 Apr 2027€4,700€4,230until 22 Mar

Available in: Istanbul · Dubai · London · Riyadh · Doha · Amsterdam

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