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Quest Training

Advanced Business Process Analysis, Mapping & Optimization Training Course

Builds advanced skills in process discovery, detailed mapping and redesign to cut waste and complexity and optimize complex business processes.

BPBA · Business Process Management & Business AnalysisAll Levels#2150ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Business, Management & LeadershipCategories:Business Process Management & Business Analysis

Course Overview

This advanced Business Process Analysis, Mapping & Optimization Training Course provides a practical and structured framework for analyzing, documenting, redesigning, and optimizing complex business processes. The programme focuses on improving operational efficiency, reducing waste and process complexity, strengthening process performance, and enhancing the quality and consistency of organizational outcomes. Participants will explore advanced techniques for understanding processes from an end-to-end perspective, including process discovery, scope definition, stakeholder analysis, workflow analysis, process mapping, bottleneck identification, dependency analysis, and identification of non-value-added activities. The course emphasizes how current-state process analysis can be transformed into practical opportunities for process improvement and future-state design. The programme also develops participants’ ability to apply advanced process analysis techniques, root-cause analysis, performance measurement, process risk assessment, and control analysis. Participants will examine cycle times, operating costs, service levels, process variations, and performance gaps to determine where redesign, simplification, standardization, or automation can deliver measurable improvements. Through practical exercises, case studies, process-mapping workshops, and redesign simulations, participants will learn how to convert process analysis findings into actionable improvement initiatives, develop future-state process maps, establish appropriate performance indicators, and build implementation roadmaps that support operational excellence and digital transformation.

Learning Objectives

  • By the end of this course, participants will be able to:
  • Analyze complex business processes and identify their key components, relationships, and dependencies.
  • Apply advanced process discovery techniques to define process scope, boundaries, and stakeholders.
  • Develop detailed current-state process maps and document workflows, activities, and decision points.
  • Identify bottlenecks, delays, duplication, unnecessary activities, and sources of process waste.
  • Evaluate activities according to their contribution to customer and organizational value.
  • Apply advanced root-cause analysis techniques to recurring process problems.
  • Assess process performance using cost, time, quality, productivity, and service-level indicators.
  • Evaluate operational risks, process controls, and weaknesses within business processes.
  • Redesign business processes to simplify workflows, improve efficiency, and reduce operational complexity.
  • Design future-state processes that support integration, automation, and digital transformation.
  • Develop process KPIs and performance monitoring frameworks to measure improvement results.
  • Develop practical process optimization initiatives and implementation roadmaps that sustain improvement.

Who Should Attend

This course is designed for professionals and managers responsible for business process analysis, process management, continuous improvement, operational excellence, organizational transformation, quality management, and performance improvement. It is particularly suitable for Business Process Managers, Process Analysts, Business Analysts, Process Designers, Operations Managers, Continuous Improvement Specialists, Operational Excellence Professionals, Quality Managers, Project and Programme Managers, Digital Transformation Professionals, and Management Consultants. The programme is also valuable for department heads, managers, and specialists working in government organizations, banks and financial institutions, oil and gas, manufacturing, services, supply chain, human resources, finance, information technology, and other functions involved in business process development, redesign, and performance optimization.

Learning Outcomes

  • Upon completion of the course, participants will be able to:
  • Analyze complex business processes from an integrated end-to-end perspective.
  • Define process scope, stakeholders, inputs, outputs, activities, controls, and dependencies.
  • Develop advanced current-state process maps and detailed workflow documentation.
  • Identify bottlenecks, duplication, delays, process variations, and non-value-added activities.
  • Evaluate process efficiency using performance, cost, cycle-time, and quality data.
  • Apply root-cause analysis techniques to identify the underlying causes of process problems.
  • Assess operational risks, controls, and weaknesses within business processes.
  • Identify opportunities to simplify, standardize, streamline, and optimize workflows.
  • Design future-state process maps aligned with the organization’s target operating model.
  • Identify opportunities for process automation, technology enablement, and digital integration.
  • Develop meaningful KPIs for monitoring process performance and sustaining improvements.
  • Prepare practical implementation plans for process optimization initiatives.

Course Outline

Course Outline

Day 1

Advanced Business Process Analysis & Process Architecture

  • Advanced concepts and principles of business process analysis
  • Relationship between business processes, strategy, and the operating model
  • Identifying core, supporting, management, and cross-functional processes
  • End-to-end process analysis
  • Defining process scope and boundaries
  • Identifying process owners, stakeholders, and customers
  • Analyzing process inputs, outputs, resources, and activities
  • Identifying interdepartmental process dependencies
  • Analyzing complex and cross-functional processes
  • Identifying process variations and exceptions
  • Assessing current process maturity and capabilities
  • Practical Workshop: Analyzing a complex business process and defining its scope, components, stakeholders, and dependencies
Day 2

Advanced Process Mapping & Workflow Documentation

  • Principles of advanced process mapping
  • Developing current-state process maps
  • Documenting activities and workflow sequences
  • Identifying decision points and approval paths
  • Analyzing interdepartmental handoffs
  • Documenting roles and responsibilities
  • Identifying workflow bottlenecks and delays
  • Detecting repetitive and unnecessary activities
  • Analyzing process exceptions and deviations
  • Documenting controls and control points
  • Developing clear and actionable process documentation
  • Practical Workshop: Developing a detailed current-state process map and identifying workflow weaknesses
Day 3

Process Performance Analysis, Waste & Root-Cause Analysis

  • Business process performance analysis methodologies
  • Measuring process cycle time
  • Analyzing cost, productivity, quality, and service levels
  • Identifying value-added and non-value-added activities
  • Analyzing process waste and operational complexity
  • Identifying bottlenecks and sources of delay
  • Process performance gap analysis
  • Advanced root-cause analysis techniques
  • Assessing operational risks and process controls
  • Using data to identify improvement opportunities
  • Developing process performance indicators
  • Practical Workshop: Analyzing process performance data, identifying root causes, and prioritizing improvement opportunities
Day 4

Process Optimization & Business Process Redesign

  • Principles of business process improvement and redesign
  • Process simplification and complexity reduction
  • Eliminating unnecessary activities and process duplication
  • Reducing handoffs and workflow delays
  • Process standardization and workflow consistency
  • Optimizing roles and responsibilities
  • Integrating risk management and controls into redesigned processes
  • Designing future-state processes
  • Improving cross-functional process integration
  • Identifying process automation and digital transformation opportunities
  • Evaluating the impact of process redesign on cost, quality, time, and performance
  • Practical Workshop: Redesigning an existing process and developing a future-state process map
Day 5

Process Performance Improvement, Implementation & Sustainability

  • Comparing current-state and future-state processes
  • Identifying and prioritizing process improvement initiatives
  • Developing process KPIs and performance targets
  • Preparing implementation plans for improvement initiatives
  • Defining responsibilities, resources, milestones, and deliverables
  • Managing implementation risks and organizational change
  • Establishing process improvement governance
  • Monitoring improvement results and measuring business impact
  • Sustaining process improvements and preventing performance regression
  • Integrating process optimization with operational excellence
  • Aligning process improvement with digital transformation and organizational strategy
  • Final Integrated Workshop: Developing a complete business process optimization project covering current-state mapping, gap analysis, future-state design, KPIs, improvement initiatives, and an implementation roadmap.

Upcoming Dates

Selected date

Madrid · 15 – 19 Mar 2027 · Classroom

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CityDatesPrice per ParticipantEarly Bird
ParisScheduled
2 – 6 Nov 2026€5,700—
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RabatScheduled
9 – 13 Nov 2026€4,300—
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RiyadhScheduled
16 – 20 Nov 2026€4,200—
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RomeScheduled
23 – 27 Nov 2026€5,800€5,220until 2 Nov
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ViennaScheduled
23 – 27 Nov 2026€5,700€5,130until 2 Nov
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AmmanScheduled
29 Nov – 3 Dec 2026€3,100€2,790until 9 Nov
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AmsterdamScheduled
7 – 11 Dec 2026€5,400€4,860until 16 Nov
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BakuScheduled
14 – 18 Dec 2026€4,800€4,320until 23 Nov
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BarcelonaScheduled
21 – 25 Dec 2026€5,400€4,860until 30 Nov
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BerlinScheduled
28 Dec 2026 – 1 Jan 2027€5,800€5,220until 7 Dec
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CasablancaScheduled
4 – 8 Jan 2027€4,300€3,870until 14 Dec
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CairoScheduled
4 – 8 Jan 2027€3,300€2,970until 14 Dec
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DammamScheduled
11 – 15 Jan 2027€4,200€3,780until 21 Dec
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DohaScheduled
18 – 22 Jan 2027€4,400€3,960until 28 Dec
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DubaiScheduled
24 – 28 Jan 2027€4,400€3,960until 4 Jan
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FrankfurtScheduled
1 – 5 Feb 2027€5,800€5,220until 11 Jan
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GenevaScheduled
8 – 12 Feb 2027€6,300€5,670until 18 Jan
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IstanbulScheduled
15 – 19 Feb 2027€4,700€4,230until 25 Jan
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LisbonScheduled
22 – 26 Feb 2027€5,400€4,860until 1 Feb
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Kuala LumpurScheduled
22 – 26 Feb 2027€4,400€3,960until 1 Feb
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LondonScheduled
1 – 5 Mar 2027€5,600€5,040until 8 Feb
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MadinahScheduled
8 – 12 Mar 2027€4,200€3,780until 15 Feb
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MadridScheduled
15 – 19 Mar 2027€5,400€4,860until 22 Feb
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MakkahScheduled
22 – 26 Mar 2027€4,200€3,780until 1 Mar
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ManamaScheduled
29 Mar – 2 Apr 2027€4,700€4,230until 8 Mar
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MarrakeshScheduled
5 – 9 Apr 2027€4,300€3,870until 15 Mar
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MilanScheduled
12 – 16 Apr 2027€6,000€5,400until 22 Mar
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MunichScheduled
12 – 16 Apr 2027€5,400€4,860until 22 Mar
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MuscatScheduled
19 – 23 Apr 2027€5,300€4,770until 29 Mar
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OnlineScheduled
25 – 29 Apr 2027€1,700€1,530until 5 Apr
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