Whistleblowing Management Systems (ISO 37002) & Speak-Up Culture Training Course

Course Overview

Learning Objectives

• Explain the purpose of a whistleblowing management system and the structure of ISO 37002 guidance.
• Define the scope of the system: who can report, what can be reported, and through which channels.
• Establish leadership commitment, a whistleblowing policy, and clear roles for the whistleblowing function.
• Design reporting channels, including hotlines and digital platforms, that are accessible and confidential.
• Apply confidentiality, anonymity, and data protection principles to reports and records.
• Receive and acknowledge reports and communicate with whistleblowers throughout the process.
• Triage reports, decide on referral, and set priorities based on risk.
• Coordinate the handover of cases to investigators and manage conflicts of interest.
• Protect and support whistleblowers and others involved, and detect and address retaliation.
• Conclude cases, record outcomes, and feed lessons learned into controls and policies.
• Build a speak-up culture through leadership, line managers, training, and communication.
• Measure the performance of the system and report to management and the governing body.
• Review and improve the system through audits, feedback, and periodic evaluation.

Who Should Attend

Learning Outcomes

• By the end of this course, participants will be able to:
• Explain the purpose of a whistleblowing management system and the structure of ISO 37002 guidance.
• Define the scope, policy, and roles of a whistleblowing system.
• Design accessible reporting channels that protect confidentiality and allow anonymity where appropriate.
• Receive, acknowledge, and record reports in a consistent way.
• Triage reports and decide on referral and investigation routes.
• Coordinate the handover of cases to investigators while managing conflicts of interest.
• Assess the risk of retaliation and put protection and support measures in place.
• Conclude cases and turn lessons learned into improvements in controls and policies.
• Build a speak-up culture through leadership, line managers, training, and communication.
• Select performance indicators and report results to management and the governing body.
• Review and improve the whistleblowing system over time.
• Prepare a speak-up culture action plan for their own organizations.

Course Outline