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Quest Training

Protocol & Etiquette for Executive Assistants & Office Managers Training Course

Gives executive assistants and office managers the protocol and etiquette to handle executive interactions, visits and confidential matters smoothly.

AAO · Administrative Affairs & Office ManagementAll Levels#2929ClassroomEnglish , Arabic
Duration
5 Days
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Free substitution at any time · 30+ days' notice: full refund minus 10%. Cancellation policy

Sectors:Business, Management & LeadershipCategories:Administrative Affairs & Office Management

Course Overview

Executive assistants and office managers play a central role in maintaining professional standards, supporting senior leadership, and coordinating daily executive operations. Their responsibilities extend beyond administration to include managing executive interactions, protecting confidential information, representing the organization professionally, and ensuring that meetings, visits, and official engagements run smoothly. This course develops the protocol, etiquette, and coordination skills required to support executives and manage professional office environments effectively. Participants will explore executive communication, formal correspondence, meeting and visitor management, business etiquette, professional introductions, telephone and email etiquette, travel arrangements, confidentiality, and coordination with internal departments and external stakeholders. The programme also addresses cross-cultural communication, VIP reception, and the management of sensitive or unexpected situations. Through practical exercises and workplace scenarios, participants will strengthen their ability to anticipate executive requirements, organize high-level engagements, handle competing priorities, and maintain professional conduct in different business settings. The course emphasizes discretion, attention to detail, sound judgment, and consistent service standards.

Learning Objectives

  • Explain the role of protocol and professional etiquette in executive support and office management.
  • Apply appropriate communication standards when interacting with executives, colleagues, clients, and external stakeholders.
  • Organize executive meetings, appointments, visitor reception, and official engagements.
  • Prepare professional correspondence, meeting agendas, briefing materials, and follow-up communications.
  • Apply business etiquette, professional introductions, and appropriate forms of address.
  • Manage executive calendars, competing priorities, and administrative workflows efficiently.
  • Coordinate business travel, hospitality, and VIP reception arrangements.
  • Maintain confidentiality and exercise discretion when handling sensitive information.
  • Demonstrate cross-cultural awareness in communication and professional interactions.
  • Resolve routine protocol challenges and improve the quality of executive support services.

Who Should Attend

Executive assistants and personal assistants. Office managers and administration managers. Executive secretaries and senior administrative coordinators. Board office and senior leadership support staff. Administrative professionals supporting ministers, directors, and senior executives. Reception and visitor management personnel. Corporate affairs and protocol support staff. Office coordinators responsible for meetings, travel, and hospitality. Administrative team leaders and supervisors. Professionals seeking to advance their executive support and office management capabilities.

Learning Outcomes

  • Apply professional protocol standards in executive offices and corporate environments.
  • Communicate confidently and appropriately with senior leaders and external stakeholders.
  • Coordinate executive schedules, appointments, meetings, and visitor arrangements.
  • Prepare accurate and professional correspondence, agendas, briefing notes, and meeting records.
  • Demonstrate appropriate business etiquette in face-to-face, telephone, email, and virtual interactions.
  • Organize VIP reception, business travel, hospitality, and executive event logistics.
  • Protect confidential information and apply appropriate document-handling procedures.
  • Manage competing demands, last-minute changes, and sensitive administrative situations.
  • Adapt communication and etiquette to international and cross-cultural business settings.
  • Develop practical procedures and checklists to improve office efficiency and executive service quality.

Course Outline

Day 1

Foundations of Executive Protocol and Professional Etiquette

  • The role of executive assistants and office managers in professional representation and leadership support.
  • Understanding organizational hierarchy, executive responsibilities, and communication channels.
  • Professional introductions, titles, forms of address, and workplace etiquette.
  • Standards of appearance, conduct, discretion, and professional boundaries.
  • Managing first impressions and representing the organization during executive interactions.
  • Applying protocol consistently across formal meetings, daily office operations, and external engagements.
  • Practical Exercise: Develop a professional protocol checklist for an executive office covering communication, visitor handling, and daily administrative interactions.
Day 2

Executive Communication and Business Correspondence

  • Professional verbal communication and active listening in executive environments.
  • Writing clear, concise, and appropriately structured emails, letters, and internal messages.
  • Telephone etiquette, call screening, message-taking, and handling executive inquiries.
  • Preparing meeting agendas, briefing notes, minutes, and action-point summaries.
  • Managing sensitive communications and responding to requests with appropriate discretion.
  • Coordinating communication between executives, departments, clients, and external stakeholders.
  • Practical Exercise: Prepare an executive communication pack containing a formal email, meeting agenda, briefing note, and follow-up message.
Day 3

Meeting Management, Visitor Reception, and Executive Engagements

  • Planning executive meetings, appointments, and high-level engagements.
  • Preparing meeting rooms, seating arrangements, materials, and technical requirements.
  • Receiving visitors, verifying appointments, making introductions, and managing waiting arrangements.
  • Applying appropriate protocol when hosting VIPs, senior officials, and international visitors.
  • Coordinating meeting schedules, refreshments, transport, and other hospitality requirements.
  • Recording decisions, tracking action items, and coordinating post-meeting follow-up.
  • Practical Exercise: Organize an executive meeting involving senior management and external visitors, including the schedule, seating plan, reception procedures, and follow-up responsibilities.
Day 4

Confidentiality, Time Management, and Cross-Cultural Etiquette

  • Protecting executive calendars, confidential documents, personal information, and sensitive communications.
  • Applying secure document-handling, access control, and information-sharing practices.
  • Prioritizing competing requests and managing changing schedules and urgent assignments.
  • Coordinating business travel, accommodation, transport, and executive hospitality.
  • Understanding international business etiquette, cultural differences, and professional expectations.
  • Handling difficult visitors, unexpected changes, communication misunderstandings, and sensitive situations.
  • Practical Exercise: Resolve a simulated executive office scenario involving schedule conflicts, a confidential document, an unexpected VIP visit, and competing urgent requests.
Day 5

Office Management Excellence and Continuous Improvement

  • Establishing standard operating procedures for executive support and office administration.
  • Managing administrative workflows, records, supplies, service providers, and office resources.
  • Using digital tools to manage calendars, tasks, meeting records, and follow-up actions.
  • Evaluating executive support quality through timeliness, accuracy, responsiveness, and stakeholder feedback.
  • Developing checklists for meetings, travel, visitor reception, correspondence, and confidential information.
  • Preparing an improvement plan to strengthen office coordination, service consistency, and professional standards.
  • Practical Exercise: Develop an executive office improvement plan with defined procedures, performance indicators, responsibilities, and implementation priorities.

Upcoming Dates

CityDatesPrice per ParticipantEarly Bird
LondonScheduled
2 – 6 Nov 2026€5,600—
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MadridScheduled
9 – 13 Nov 2026€5,400—
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MadinahScheduled
9 – 13 Nov 2026€4,200—
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MakkahScheduled
16 – 20 Nov 2026€4,200—
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MarbellaScheduled
23 – 27 Nov 2026€5,400€4,860until 2 Nov
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ManamaScheduled
23 – 27 Nov 2026€4,700€4,230until 2 Nov
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MuscatScheduled
30 Nov – 4 Dec 2026€5,300€4,770until 9 Nov
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OnlineScheduled
6 – 10 Dec 2026€1,700€1,530until 16 Nov
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TrabzonScheduled
14 – 18 Dec 2026€4,700€4,230until 23 Nov
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ParisScheduled
14 – 18 Dec 2026€5,700€5,130until 23 Nov
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AbujaScheduled
21 – 25 Dec 2026€5,100€4,590until 30 Nov
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AmmanScheduled
27 – 31 Dec 2026€3,100€2,790until 7 Dec
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AccraScheduled
28 Dec 2026 – 1 Jan 2027€5,100€4,590until 7 Dec
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AmsterdamScheduled
4 – 8 Jan 2027€5,400€4,860until 14 Dec
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BangkokScheduled
11 – 15 Jan 2027€6,100€5,490until 21 Dec
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BakuScheduled
11 – 15 Jan 2027€4,800€4,320until 21 Dec
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BarcelonaScheduled
18 – 22 Jan 2027€5,400€4,860until 28 Dec
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BeirutScheduled
24 – 28 Jan 2027€4,000€3,600until 4 Jan
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CairoScheduled
31 Jan – 4 Feb 2027€3,300€2,970until 11 Jan
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Cape TownScheduled
1 – 5 Feb 2027€5,100€4,590until 11 Jan
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CasablancaScheduled
8 – 12 Feb 2027€4,300€3,870until 18 Jan
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DohaScheduled
14 – 18 Feb 2027€4,400€3,960until 25 Jan
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DammamScheduled
14 – 18 Feb 2027€4,200€3,780until 25 Jan
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DubaiScheduled
21 – 25 Feb 2027€4,400€3,960until 1 Feb
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ErbilScheduled
28 Feb – 4 Mar 2027€3,100€2,790until 8 Feb
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IstanbulScheduled
1 – 5 Mar 2027€4,700€4,230until 8 Feb
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JeddahScheduled
7 – 11 Mar 2027€4,200€3,780until 15 Feb
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KigaliScheduled
15 – 19 Mar 2027€5,100€4,590until 22 Feb
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Kuala LumpurScheduled
15 – 19 Mar 2027€4,400€3,960until 22 Feb
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LisbonScheduled
22 – 26 Mar 2027€5,400€4,860until 1 Mar
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Available in: Istanbul · Dubai · London · Doha · Amsterdam

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