Insurance Intermediary Risk Management Training Course

Course Overview

Learning Objectives

• By the end of the course, participants will be able to:
• Explain the principles and scope of insurance intermediary risk management.
• Identify major risk categories associated with brokers, agents, and distribution partners.
• Assess intermediary risk throughout the relationship lifecycle.
• Develop structured intermediary due diligence and risk assessment processes.
• Evaluate the financial, operational, technical, regulatory, and reputational risk profile of intermediaries.
• Establish risk-based criteria for intermediary selection and appointment.
• Develop appropriate controls based on intermediary risk exposure.
• Assess conflicts of interest, conduct risks, and customer protection exposures.
• Identify fraud, financial crime, cyber, data, and information security risks.
• Evaluate intermediary concentration and dependency risks.
• Establish effective intermediary monitoring and reporting mechanisms.
• Develop intermediary risk indicators, thresholds, and escalation criteria.
• Strengthen contractual controls, service requirements, and accountability.
• Manage intermediary incidents, breaches, remediation, and corrective actions.
• Integrate intermediary risks into broader enterprise and insurance risk frameworks.
• Develop a sustainable intermediary risk management and continuous improvement program.

Who Should Attend

Learning Outcomes

• By the end of the course, participants will be able to:
• Map key risks across the insurance intermediary relationship lifecycle.
• Develop intermediary risk profiles using structured assessment criteria.
• Conduct risk-based due diligence before appointing intermediaries.
• Evaluate intermediary financial strength, operational capability, compliance, and reputation.
• Establish intermediary risk classifications and review frequencies.
• Design risk-based controls for different intermediary relationship types.
• Identify conduct, customer protection, and conflicts-of-interest risks.
• Assess fraud, financial crime, cyber, data, and information security exposures.
• Evaluate concentration, dependency, and business continuity risks.
• Develop intermediary monitoring dashboards and risk indicators.
• Establish escalation thresholds for material intermediary risks.
• Evaluate contractual protections and intermediary accountability mechanisms.
• Manage incidents, breaches, remediation, and corrective action plans.
• Report intermediary risk exposure to senior management and relevant governance committees.
• Integrate intermediary risk into enterprise risk and compliance frameworks.
• Develop a practical roadmap for improving intermediary risk governance and resilience.

Course Outline

Upcoming Dates