Root Cause Analysis & Problem-Solving Techniques Training Course

Course Overview

Learning Objectives

• Analyze operational, technical, administrative, and organizational problems systematically and distinguish symptoms from underlying root causes during the training program.
• Develop a structured approach for defining problems, establishing their scope, assessing their impact, and determining investigation priorities.
• Evaluate available information, operational data, and evidence to support accurate problem diagnosis before selecting corrective actions.
• Apply the Five Whys, Cause-and-Effect Analysis, Pareto Analysis, and other root cause analysis techniques to practical workplace problems.
• Analyze recurring problems, process variation, error patterns, and performance deviations to identify contributing factors.
• Assess relationships between potential causes and observed outcomes using logical and evidence-based investigation methods.
• Design practical solutions that address verified root causes while considering organizational resources, constraints, risks, and operational requirements.
• Improve problem-solving decisions by evaluating alternative solutions according to effectiveness, feasibility, cost, risk, and expected impact.
• Implement corrective and preventive actions designed to resolve problems and reduce the likelihood of recurrence.
• Strengthen solution-monitoring mechanisms through appropriate performance indicators and effectiveness measures.
• Align problem-solving initiatives with quality management, operational excellence, risk management, and organizational performance objectives.
• Develop a complete workplace problem-solving plan covering problem definition, root cause analysis, solution selection, implementation, and follow-up by the end of the course.

Who Should Attend

Learning Outcomes

• Define operational and organizational problems accurately and establish their scope, impact, and priorities.
• Distinguish between symptoms, problems, immediate causes, contributing factors, and verified root causes.
• Apply structured root cause analysis methodologies to real workplace problems.
• Use the Five Whys technique to investigate underlying causes systematically.
• Develop Cause-and-Effect Diagrams to organize and evaluate potential contributing factors.
• Analyze operational data, trends, patterns, and variation to support evidence-based problem diagnosis.
• Prioritize problems and potential causes according to impact, frequency, risk, and operational significance.
• Evaluate alternative solutions using effectiveness, feasibility, cost, risk, and sustainability criteria.
• Design corrective and preventive actions that directly address verified root causes.
• Develop implementation plans that define responsibilities, resources, timelines, and follow-up requirements.
• Measure the effectiveness of corrective actions using appropriate performance indicators and verification methods.
• Prepare a professional root cause analysis report containing the problem statement, evidence, root causes, recommended solutions, corrective actions, and implementation plan.

Course Outline

Upcoming Dates